Successful Supervisory Management

The promotion from team member to manager/supervisor is a landmark in any career. It recognises the achievement in a previous position and is an indication of the confidence that senior managers have in your ability to gain results through other people. However, the honeymoon period is short. Managers and supervisors are expected to perform by the team immediately, and this adds to the pressure.

This course has been designed to build confidence for managers by providing a comprehensive toolkit that covers the key aspects of management and forms a solid foundation for your career. 

Who is Successful Supervisory Management for?
Successful Supervisory Management  is for those about to move into a management/supervisory position, and those with one year's experience, but who have had no formal training.

• Gain more confidence in managing relationships with your team
• Understanding of the key responsibilities and expectations of management and have the practical tools to fulfil these needs
• Gain "buy-in" to team decisions and help individuals take ownershipb of decisions
• Manage your time and your team's time better
• Recognise motivational influences and promote these to ensure maximum productivity from the team
• Develop the individuals in the team and therefore boost confidence
• Delegate effectively and therefore achieve tasks in a more efficient and effective way
• Handle difficult situations with individuals and take corrective control.

• Pitfalls in modern management - the feelings they create and the impact on productivity
• Defining the purpose, responsibilities and expectations of management in relation to the task, the team and the individual
• Management style - identification of three key management behaviours, how to develop them and when to use them
• Developing a more participative style through facilitation techniques
• Time management for managers - how to prioritise the tasks of the team
• The performance management cycle - creating clarity within theroleand understanding the importance of indicators withinperformancemanagement
• Using SMARTER objectives to create goals and objectives
• Feedback - the golden rules of feedback for peak performance
• Analysing feedback - the delivery of good and bad news
• Dealing with difficult situations - how to handle situations assertively, whilst ensuring that the relationship is maintained
• How to develop the capability of individual team members - an introduction to the fundamentals of coaching
• Running a team meeting, setting the agenda and agreeing action points
• Motivation - recognising the extrinsic and intrinsic factors that affect motivation
• Creating motivational strategies to boost performance
• Delegation - how to build trust and a 5 point plan for delegating effectively

Learning will be supported with video presentations and practice sessions.

Capita Learning & Development – inspiring people through change

Capita Learning & Development is the UK ’s leading provider of integrated learning solutions, from full outsourcing of employee training needs to single places on specific courses. We have the flexibility and scalability to deliver solutions to suit any organisation, irrespective of size or sector.

Recently, Capita Learning and Development refreshed their course provisions with a renewed suite of specialist faculties containing a wide range of new and practically-focused short courses.

Capita Learning and Development’s aim is to help organisations become more effective, more productive and more profitable through having a highly committed and motivated workforce. Training services are often used as a catalyst for change, helping to improve and modernize organisational skills and behaviour to support business objectives.

Capita Learning and Development can offer a diverse and flexible range of learning products; from standardised content and delivery through to highly customised services, depending on individual and organisational needs.

Why choose Capita Learning & Development?

• over 80 years experience training individuals and organisations in all sectors
• delivering training programmes nationwide
• over 100 training courses, events and accredited training courses throughout the year
• they manage the design, administration and delivery of over 5,000 in-house training course events, providing training and development for around 40,000 people
• ISO 9001:2000 certification since 2003

Capita Learning and Development seek to offer real learning provision to all our customer organisations, no matter their purpose, structure or present state: from government and the wider public sector to larger private sector companies, SMEs as well as a host of third sector organisations.

Whether you are seeking to develop your HR strategy, gain an understanding of mediation in the workplace, deliver service excellence or effective account management to key stakeholders and clients, Capita Learning and Development offers you and your staff the opportunity to discover and develop best practice in your chosen subject area.

» Contact Capita Learning & Development to discuss learning products for you.

Accredited Management and Leadership Training

Capita Learning & Development ’s management and leadership training qualifications have been accredited by the » Chartered Management Institute and the Institute of Leadership and Management.