The Front-line Managers/Supervisors Development Programme

This course is intended principally for people who manage small groups, especially those in direct contact with the customer. The success of organisations in these challenging times is growingly reliant on the capability of our bright people, and particularly those who are the tangible public face of the company, even if they are not formally designated as Managers. They need to be able to apply their knowledge and theory into meaningful practice, in response to the day to day operational challenges and customer needs. Managers of small groups need to direct these energies into actions that:
Deliver customer service in a way that embraces strategic aims
Develops sustainable and valued leadership
Evaluates knowledge and theory in the light of the situation to determine a best solution and how to implement it.
Recognises the implications and consequences of actions
Understands the interdependency aspects of key decisions.
The course is designed for front-line staff who have roles in their organisations that are critical to its success. managers of small groups, such as Team Leaders, Shift Managers, Duty Managers people who are often the public point of contact of their organisation; people whose actions, decisions and behaviours determine how their organisation interacts with customers, both internally and externally. In some organisations individuals such as graduate trainees, personal assistants to managers, receptionists and executive secretaries might also be candidates for the course. In others, service engineers, help desk staff and other customer contact personnel could benefit.Topics to be covered will include:

• Understanding the implications of their organisations strategic goals what it means for them
  
• Organisational understanding cultural drivers and values
  
• Devising business plans to fulfil their mission and contribution to the strategic goals
  
• A framework for authentic management and leadership
  
• Understanding the risks of unintended consequences
  
• An evaluation of their own management and leadership style and the consequential impacts
  
• Critical communication approaches
  
• Taking personal ownership the Mirror and Window Principle.
  
• Situational Analysis and Stakeholder Mapping
  
• My credibility to be the Manager building respect and trust
  
• Making key decisions understanding the strategic, environmental and feasibility drivers and the consequences
  
• Managing Priorities
  
• Managing and Leading People

All our courses can be delivered when and where required and can be tailored as necessary - please contact us for details

£1,875 plus VAT

CP Training Consortium - training for a wide range of industrial sectors

Originally formed in 1996 to provide Contracting and Procurement training on an outsourced basis to Shell Group companies, CP Training Consortium has since 2000 significantly expanded their  client base and now provides training for organisations from a wide range of industrial sectors, such as telecommunications, cement and utilities, as well as a much broader cross section of the oil and gas sector. The Sussex-based company provides a range of training courses including inventory management, supply chain, contracting and procurement, logistic training, material management, procurement training, and waste management training.

The faculty of trainers at CP Training Consortium is drawn from a wide network of training providers and independent training consultants. All trainers have had extensive applied experience in their subjects as well as long experience as trainers. Many of them have strong links to academia and possess formal teaching qualifications.

Training courses can be taken as stand-alone programmes, or in other cases to complement the client's own training programme. The range of subjects taught has broadened to include specialist topics from many disciplines that effect most branches of industry, business and commerce, and cover the following areas:

• Supply Chain
• Transport, Logistics and Materials Management
• Project Management
• Business Management
• HR and General Management
• Personal Skills
• Quality, Environment, Health and Safety ISO Auditor Certificates
• Geosciences for E&P

Public training courses in the heart of London and other UK venues

CP Training Consortium offers a large number of courses, workshops and seminars  as public courses at venues throughout the UK. The London training centre is situated in the prestigious Regus Victoria centre, which is located over 5 floors of Portland House, a well known building in the heart of London Victoria. It is the tallest building in the area, with amazing, panoramic views of the whole of London and offers first-class facilities. In addition to well-equipped and comfortably furnished training rooms in a business-like environment, on a CP Training Consortium course you will enjoy a choice of refreshments throughout the day, a working lunch including healthy-eating options, a cyber-café, broadband connections and free phone calls within the UK.

In-house training courses

In addition to offering a programme of public courses in the UK, CP Training Consortium undertake delivery of most of their courses in-house at clients’ own venues worldwide. In-house training is generally tailored better to meet client’s exact needs. Bespoke courses can be developed, based on client specification, learning objectives and drawing on our training faculty’s specialist understanding of a range of industry sectors.

Please 'request information' for more details on training with CP Training Consortium.

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empowerment, front-line managers, small proup, customer service