Engaging course with relatable examples and unique approaches. Really impressed with the detailed level of planning and information gleaning that preceded the course.

Claire is brilliant, we have had Claire for a number of our courses and they have always deliver the course in a way that is engaging. The discussions are always the area that ...

Great service delivered by the trainer. I was happy to learn with everyone, thank you!

I found the trainer to be really friendly and engaging.

Good content, trainer was very easy engaging, overall i found the information i retained very useful.

The course was very engaging, and the provider took great effort to ensure it was a conversation and not a lecture. The relaxed nature helped to build an environment welcoming ...

I learnt a lot of new information in this training on how to approach complaints and how to structure responses back to internal colleagues and customers. It is a simple methodo...

The easiest and most concise summary I have about this training based on my experience today, is that it was necessary! We often get told honesty is the best policy, we hold h...

I enjoyed the topics. They made me think about service from different perspectives allowing me to dig deeper to find the true questions being asked when working on tickets. I re...

Simon was amazing. You could really see the years of experience flow through in his delivery. This was highly engaging and has triggered a lot of thought into the way our busine...

I found these techniques very useful and it's amazing how you can transform a response from various issues and topics.

The course was well paced and delivered professionally with enthusiasm. The instructor had an excellent breadth of knowledge and I enjoyed the content.

We have a high proportion of new staff and it was great to see everyone actively engaging and learning together, particularly as several colleagues from different teams had not ...

The delivery of the course was excellent - Rob was a very engaging host. I found the training really helpful and will be applying this at work. I also found it interesting that ...

I found the course really enjoyable! The content was very much what I needed to hear (as someone who is looking to improve in this area). The found the trainer presented the cou...

Excellent course, well delivered.

Rob was great. Very engaging, knowledgeable and motivating. I really enjoyed the course and gathered a lot of ideas to improve my everyday interactions.

Very interesting, delivered well.

The course was well structured and content was very relevant to my working day. Rob was a excellent trainer and made the course very enjoyable.

Really good course and really well delivered. Points hit home very well!

I've enjoyed the way knowledge has been communicated to us - it was enjoyable, straight forward, and I think we've also had a laugh. Courses and trainings often are boring, howe...

Rob presented course in a professional and fun way. All aspects of training were very descriptive and helpful.

Very useful information, I will use it daily.

Excellent course very educational . Will definitely practice within my job role.

Very enjoyable, the course leader was very friendly and informative, and lead the course in a very structured and relatable way.