An opportunity for reflection to allow for a better understanding of oneself within the world around him.

Great course providing some real insight into improvement techniques and how to implement processes.

Really good and educational. Makes you think about things you could be doing.

I certainly acquired knowledge and skills in Breaking Bad News to patients. I would definitely recommend to my fellow colleagues

breaking bad news is a routine thing for us,this course adds few extra points how to do this much more effectively

There were many good takeaways from the course about understanding frameworks available for planning and implementing change within the NHS. I will take some of the ideas and ex...

Really enjoyed the day and got more than what I expected from today

Very useful. Some great information and useful tips for managing change. Looking forward to trying to implant these into the changes wer are currently working on. Many thanks.

Informative and gained new knowledge including change model

Thankyou for a lovely interactive day. You brought up many good points that helped me gain insight into improving our communication and relationships with our colleagues and pat...

Very helpful for me especially breaking the bad news exercise and how to be resourceful

Excellent course to improve our communication skills with patients and colleagues

Informative and very interactive - i really enjoyed the classroom setting and how it facilitated constructive conversations

A very informative course which made the issues of complaints accessible and applicable. learnt somevery good top tips

A great day training - really enjoyed the discussions around cases and the opportunity to support others to write a response and help with my experience. Well timed course, good...

It is always useful to see other people and learn how they would address these issues. I particularly liked the breakoff groups where you were able to talk in a smaller group an...

I think the course gave us good exposure to a decent number of models that will be useful to bring into action to help navigate through situations in management and more broadly

The content was relevant and interesting, but would like to see more in terms of practical applications: how to use it in conflict resolution for eg, with planned scenarios, as ...

Interesting material and a very engaging trainer who clearly knew her stuff. Thankyou!

A really enjoyable, interactive and insightful course.. I can take a lot away from this and adapt my styles of management to individual situations.

The trainer presented the course very well and made it very clear and concise. I’ve been on a number of courses previously and this was the most enjoyable but at the same time I...

Really enjoyed the course. The trainer was really engaging and drawing upon her own experiences helps make the content more memorable.

The course was interesting look into peoples behaviour, how to assess & how to deal with individuals effectively. The trainer delivered the course in a way that you could unders...

I had done the course previously so understood quite a lot of the content. The trainer delivered it very well, made it very interactive and enjoyable. A good refresher Thank you

Very interesting course. The trainer was excellent, a good mixture of professional, friendly and humourous, she really made the day. Her knowledge was superb and she interacted ...