Course description
How to Communicate With Diplomacy, Tact and Credibility
Your communication in the workplace can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts.
Register to this intensive effective communication training programme focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.
This effective communication skills training programme will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
The programme consists of four 3-hour sessions, which are spaced out over a few days.
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Suitability - Who should attend?
If you are a business professional who requires the skill to communicate in a tactful and diplomatic manner, yet effective in bringing across your message, this programme is for you.
Outcome / Qualification etc.
After participating in this programme, you will grow your communication skills and be able to:
- Apply diplomacy and tact to be a credible and effective communicator
- Manage the impact your communications have on your image
- Define and leverage your communication style
- Develop and demonstrate better listening skills
- Understand the importance of perceptions
- Explore communication style differences and learn to flex your own style
- Recognize the impact of stress on communications and be able to adjust for it
- Know what makes effective, powerful communication and develop the skills to model it
After successful completion of the programme, participants will be awarded an MCE Certificate.
Training Course Content
Modules
- The Importance of Perceptions
- Communication Style Differences
- Effective and Powerful Communication
- Effective Listening Skills
Learning Objectives
- Manage the Impact to Your Image
- Define and Leverage Your Communication Style
- Utilize Effective Communication Skills
- Practice Becoming a Good Leader
Why choose Management Centre Europe
10,000 Managers and Leaders inspired by MCE each year
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50+ Open Training Programmes throughout EMEA