Managing Conflict & Acting Assertively

Managing Conflict and Acting Assertively - 1 day training course in London

This one day training course aims to show that while conflict isn’t necessarily a bad thing, managing conflict is something which many of us find hard – we either ‘duck’ it, overreact to it, or provoke it unnecessarily. The results can be personal stress, poor relationships, bad decisions and under-performance.

This one-day Managing Conflict & Acting Assertively workshop is designed to help participants manage conflict positively - facing up to it when necessary and handling it in such a way as to create constructive and, if possible, win-win results. As part of this process Managing Conflict & Acting Assertively also focuses on dealing with difficult colleagues and working relationships - readjusting perceptions and developing strategies accordingly.

Managing Conflict & Acting Assertively provides participants with an opportunity to

• explore the concept of assertiveness and to practise the skills of assertive communication
• develop strategies for dealing with difficult working relationships and ‘awkward’ colleagues
• review and develop their influencing skills

Interested in learning more about this Managing Conflict & Acting Assertively training course? Send an Information Request to ProSeminar here

This Managing Conflict & Acting Assertively training course is suitable for managers, professionals and staff at all levels who wish to develop their understanding of, and skills in, managing conflict and acting assertively.

Find out if this Managing Conflict & Acting Assertively training course is suitable for you by requesting information here

Managing Conflict & Acting Assertively is highly participative workshop. As well as providing relevant framework and concrete examples, the course also includes role play exercises allowing participants to practise and develop their skills accordingly. Case studies are also used as a basis from which participants can explore their own situations and decide on their approach when they get back to work.

Topics covered include:

• Introduction to managing conflict & acting assertively
• Positive and negative dimensions of conflict
• Emotional Intelligence - sensitivity and resilience
• Understanding personality and personal differences
• Building rapport and the network of relationships - influencing skills
• Attitudes to conflict and conflict resolution styles
• Understanding assertive, aggressive and submissive behaviours
• Expressing opinions in assertive and constructive ways
• Making and responding to requests in assertive ways
• Criticism skills - giving and receiving critical feedback
• Handling anger and aggression - in self and others
• Difficult relationships and ‘awkward’ colleagues
• Encouraging and developing assertiveness in others

To find out more about this Managing Conflict & Acting Assertively training course, request information here

'Insightful.' 'Great course to help you deal with managing difficult people at work & in your personal life.'

'Really enjoyed the course . . it's made me reconsider areas of my management skills which I wouldn't have otherwise considered.'

'Excellent course, provided me with the confidence to not only deal with work issues but also personal ones.'

The cost of this Managing Conflict & Acting Assertively training course is £490 + VAT per participant, which includescoffee on arrival, coffee/tea breaks throughout the day, and lunch.

In House Training: Managing Conflict & Acting Assertively is also available on an in-company basis - date and location to meet your convenience. Send an Information Request to learn more.