Course participant reviews for Customer Service Excellence
Average rating 4.9
Lovely trainer and very impressed with the course
I thought this was a well presented course which was paced correctly
Line managers should not be included on the same course with members of their team.
The course was very enjoyable; I didn't feel like it was a whole day; more like a couple of hours; so you know what they say about time flying when you're having fun. Cannot t...
Excellent course Good structure Correct timings Ample opportunity for questions and answers Felt relaxed and able to interact well with Tony
Most useful topic: Yes
Most useful topic: Emotional intelligence
Really insightful and reassuring to have the tools reinforced
Most useful topic: The ego state work
Most useful topic: Assertiveness
Most useful topic: Conflict resolution
Most useful topic: Personality styles
Most useful topic: Assertiveness
Could do the same in half a day
Most useful topic: Behavioural styles; learning styles and the difference between aggressiveness and assertiveness
Most useful topic: Personality types
Dennis demonstrated the communication styles really well. He explained how he met the different styles and explained how he changed his delivery style to meet different peoples ...
It was very helpful; but I think it would be even more helpful for sales team.
Pretty good workshop
Really enjoyed the hands on parts so more of those
Insightful course and group topics helped with discussion. Understanding pain points for specific roles prior might help tailor the content to personal requirements.
Most useful topic: Personality Matrxi
Most useful topic: Assertiveness
Most useful topic: Assertiveness
Really lovely course! Didn’t know what to expect; but had a very nice welcoming and great course content. Will be looking for more courses