Course participant reviews for Dealing with Difficult Conversations
Average rating 4.8
Karen was amazing; super informative and open to having discussions throughout the course
Highly recommended brilliant course ; discussions and real life examples and ideas were great ; good teaching style
Karen is very informative and friendly and patient attitude
Real life examples at work;animation or similar... mini videos perhaps.
Most useful topic: Saying no without saying no
Most useful topic: DESC
Most useful topic: Format for planning
Most useful topic: Delivery negative feedback and message
Most useful topic: Understanding Empathy
Most useful topic: Dealing difficult conversation
Most useful topic: ABCDE framework
Most useful topic: Identifying triggers
Everything was done just perfect and every question was answered in way of an eye opener.
Nothing; the course was really well done.
Dennis was very good at explaining all the different parts of the course; with his own examples too and good visually showing examples.
Most useful topic: Assertiveness
Most useful topic: Personality chart
Most useful topic: Emotional triggers
Most useful topic: Different work styles
Very useful refresher for good quality resource management and will come in very useful for more junior employees.
Really good course; interesting and very well delivered
Most useful topic: I factor
Great course very informative; definitely taking away some useful techniques.
Most useful topic: tips & tricks
Please try and consolodate some courses together since they seem to cover similar subject matter.