Most useful topic: Assertiveness

Most useful topic: Behaviour styles and adapting to suit each of these

Most useful topic: Feedback with manager

Everything was great

1)more interactive scenarios would be helpful 2) more practical exercises to do 3) role acting

Was such a delight getting almost one on one discussion and support due to the small course size. Was able to really dig into specifics and meet our course goals. Excellent valu...

Most useful topic: How to deal with different personality types combined with types of motivation

This was a well paced and thoughtfully delivered course that allowed for relevant digression and demonstrated the trainers broad knowledge base in and around the subject.

For the first half we had a second trainer that (Simon). Him being here with Andrew helped the dynamic of the room and encouraged further dialog and ideas.

I was very satisfied with the content and received lots of ideas to improve working relationships.

Most useful topic: Understanding that you need to change approach to individual and not the other way around.