- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
Airline customer service agent | Average UK Salary & Outlook
Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.
Airline customer service agents typically work around 36 to 38 hours per week.
As a Airline customer service agent you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
| Average salary |
| 24,742 GBP * |
| per year |
Salary statistics
Average salary for Airline customer service agent
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26,025 GBP
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23,270 GBP
Average salary for part-time Airline customer service agent
Average salary for full-time Airline customer service agent
Showing:
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10,792 GBP
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10,133 GBP
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24,742 GBP
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23,270 GBP
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26,025 GBP
Salary over time for Airline customer service agent
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27,513 GBP
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23,676 GBP
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24,991 GBP
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26,572 GBP
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23,515 GBP
-
24,167 GBP
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24,742 GBP
-
21,400 GBP
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38,214 GBP
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Future outlook for Airline customer service agents
Balanced outlook
27 000+ jobs available 
Very good outlook
4% yearly wage growth (on average)
Balanced outlook
49% chance of automation in the future Airline customer service agent - Your future job?
Which qualifications do I need?
Find out what you need to know in order to become a Airline customer service agent and the highest average level of education for people in this role.
What soft skills do I need?
Rise above the competition by brushing up on the 5 most important soft skills you need to become a Airline customer service agent.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking Talking to others to convey information effectively
Service Orientation Actively looking for ways to help people
Reading Comprehension Understanding written sentences and paragraphs in work related documents
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
What technical skills do I need?
Technical skills are programmes, softwares and things you need to know in order to be a successful Airline customer service agent. Check that you know:
Things to highlight for your Airline customer service agent interview
Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
