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Airline customer service agent Average UK Salary & Prospects

Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  
  • Check to ensure that appropriate changes were made to resolve customers' problems.  
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
Read more about Airline customer service agent

Airline customer service agents typically work around 36 to 38 hours per week.

As a Airline customer service agent you will typically work evenings / weekends / bank holidays.

This occupation tends to be:

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social — Social occupations frequently involve working with, communicating with, and teaching
  • Read more about Airline customer service agent
    * from ONETonline
    Average salary
    24,167 GBP *
    per year
    13,000 GBP
    40,000 GBP
    5+ Experience
    * data taken from the Office of National Statistics (
    Average salary for Airline customer service agent
    • 25,789 GBP
    Average salary for part-time Airline customer service agent
    Average salary for full-time Airline customer service agent

    • 14,147 GBP
    • 12,825 GBP
    • 19,165 GBP
    • 24,167 GBP
    • 25,789 GBP
    Pay over time for Airline customer service agent

    Pay for this role has decreased slightly over time
    • 27,513 GBP
    • 23,676 GBP
    • 24,991 GBP
    • 26,572 GBP
    • 23,515 GBP
    • 24,167 GBP

    Future outlook for Airline customer service agents

    Balanced outlook
    9 000+ jobs available
    Fair outlook
    -3% yearly wage growth (on average)
    Balanced outlook
    49% chance of automation in the future

    Airline customer service agent - Your future job?

    Which qualifications do I need?

    Find out what you need to know in order to become a Airline customer service agent and the highest average level of education for people in this role.

    In terms of people already doing this job:

    • 67% of people in this role have GCSEs or equivalent
    • 16% of people in this role have a Bachelor's degree
    • 6% of people in this role have a certificate of higher education or equivalent but no degree

    You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant courses include a Level 2 or 3 Diploma in Customer Service.

    Get the right qualification to begin your journey to becoming a Airline customer service agent


    What soft skills do I need?

    Rise above the competition by brushing up on the 5 most important soft skills you need to become a Airline customer service agent.
    Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    Speaking Talking to others to convey information effectively
    Service Orientation Actively looking for ways to help people
    Reading Comprehension Understanding written sentences and paragraphs in work related documents
    Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

    What technical skills do I need?

    Technical skills are programmes, softwares and things you need to know in order to be a successful Airline customer service agent. Check that you know:
    Customer relationship management CRM software Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce software
    Data base user interface and query software Customer service knowledge generation software; Data entry software
    Electronic mail software Astute Solutions PowerCenter; IBM Notes
    Enterprise resource planning ERP software
    Medical software Healthcare common procedure coding system HCPCS
    Improve your skills today


    Things to highlight for your Airline customer service agent interview

    Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    Not sure if you are in the right job?

    Take our career change quiz