- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Overview
Airline customer service agents typically work around 36 to 38 hours per week.
As a Airline customer service agent you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Read more about Airline customer service agent
Average salary
24,742 GBP
per year *
* data taken from the Office of National Statistics (ons.gov.uk)
Salary statistics
Average Salary
-
24,742 GBP
-
23,270 GBP
-
26,025 GBP
Average salary for part-time Airline customer service agent
-
10,792 GBP
-
10,133 GBP
-
24,742 GBP
-
23,270 GBP
-
26,025 GBP
Salary over time for Airline customer service agent
-
23,515 GBP
-
24,167 GBP
-
24,742 GBP
-
21,400 GBP
-
38,214 GBP
Future outlook for Airline customer service agents
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