- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
Banking customer service adviser | Average UK Salary & Outlook
Banking customer service advisers provide a face-to-face service in banks and building societies.
Banking customer service advisers typically work around 36 to 38 hours per week.
As a Banking customer service adviser you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
| Average salary |
| 25,348 GBP * |
| per year |
Salary statistics
Average salary for Banking customer service adviser
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26,840 GBP
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24,171 GBP
Average salary for part-time Banking customer service adviser
Average salary for full-time Banking customer service adviser
Showing:
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10,649 GBP
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10,750 GBP
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10,300 GBP
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25,348 GBP
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24,171 GBP
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26,840 GBP
Salary over time for Banking customer service adviser
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21,897 GBP
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22,321 GBP
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22,808 GBP
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23,506 GBP
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24,354 GBP
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25,038 GBP
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25,348 GBP
-
25,587 GBP
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25,685 GBP
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Future outlook for Banking customer service advisers
Balanced outlook
Balanced outlook
2% yearly wage growth (on average) Banking customer service adviser - Your future job?
Which qualifications do I need?
Find out what you need to know in order to become a Banking customer service adviser and the highest average level of education for people in this role.
What soft skills do I need?
Rise above the competition by brushing up on the 5 most important soft skills you need to become a Banking customer service adviser.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking Talking to others to convey information effectively
Service Orientation Actively looking for ways to help people
Reading Comprehension Understanding written sentences and paragraphs in work related documents
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
What technical skills do I need?
Technical skills are programmes, softwares and things you need to know in order to be a successful Banking customer service adviser. Check that you know:
Things to highlight for your Banking customer service adviser interview
Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
