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Insurance claims handler Average UK Salary & Prospects

Insurance claims handlers help people who are making claims on their insurance policies.

  • Enter claims information into database systems.  
  • Prepare insurance claim forms or related documents and review them for completeness.  
  • Calculate amount of claim.  
  • Post or attach information to claim file.  
  • Transmit claims for payment or further investigation.  
  • Contact insured or other involved persons to obtain missing
Read more about Insurance claims handler

Insurance claims handlers typically work around 37 to 39 hours per week.

As a Insurance claims handler you will typically work evenings / weekends.

This occupation tends to be:

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out
Read more about Insurance claims handler
* from ONETonline
Average salary
42,248 GBP *
per year
15,000 GBP
50,000 GBP
5+ Experience
* data taken from the Office of National Statistics (
Average salary for Insurance claims handler

Men make 22% more than Women
49% of Insurance claims handlers are men
Big gender gap
  • 46,957 GBP
  • 36,830 GBP
Average salary for part-time Insurance claims handler
Average salary for full-time Insurance claims handler

  • 19,743 GBP
  • 19,486 GBP
  • 42,248 GBP
  • 36,830 GBP
  • 46,957 GBP
Pay over time for Insurance claims handler

Pay for this role has increased over time
  • 46,342 GBP
  • 43,195 GBP
  • 41,467 GBP
  • 42,504 GBP
  • 45,411 GBP
  • 43,581 GBP
  • 42,248 GBP
  • 45,179 GBP

Future outlook for Insurance claims handlers

Poor outlook
581 000+ jobs available
Balanced outlook
0% yearly wage growth (on average)

Insurance claims handler - Your future job?

Which qualifications do I need?

Find out what you need to know in order to become a Insurance claims handler and the highest average level of education for people in this role.

In terms of people already doing this job:

  • 45% of people in this role have GCSEs or equivalent
  • 20% of people in this role have a Diploma of Higher Education or equivalent
  • 17% of people in this role have a certificate of higher education or equivalent but no degree

You could take the Chartered Insurance Institute's Foundation Insurance Test award to get a basic understanding of insurance.

You can also do a Level 2 and 3 Certificate in Providing Financial Services.

You'll need:

  • to be thorough and pay attention to detail
  • customer service skills
  • administration skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • to be able to carry out basic tasks on a computer or hand-held device

Get the right qualification to begin your journey to becoming a Insurance claims handler


Things to highlight for your Insurance claims handler interview

Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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