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Patient advice and liaison service officer Average UK Salary & Prospects

Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.  
  • Interview patients or their representatives to identify problems relating to care.  
  • Maintain knowledge of community services and resources available to patients.  
  • Refer patients to appropriate health care services
Read more about Patient advice and liaison service officer

Patient advice and liaison service officers typically work around 37 to 39 hours per week.

As a Patient advice and liaison service officer you will typically work between 8am and 6pm.

This occupation tends to be:

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and
Read more about Patient advice and liaison service officer
* from ONETonline
Average salary
42,968 GBP *
per year
21,000 GBP
30,000 GBP
Starting
5+ Experience
* data taken from the Office of National Statistics (ons.gov.uk)
Average salary for Patient advice and liaison service officer

Men make 33% more than Women
Big gender gap
  • 56,407 GBP
  • 37,545 GBP
Average salary for part-time Patient advice and liaison service officer
Average salary for full-time Patient advice and liaison service officer

Showing:
  • 21,267 GBP
  • 20,513 GBP
  • 26,854 GBP
  • 42,968 GBP
  • 37,545 GBP
  • 56,407 GBP
Pay over time for Patient advice and liaison service officer

Pay for this role has increased over time
  • 40,832 GBP
  • 40,704 GBP
  • 41,186 GBP
  • 41,760 GBP
  • 42,570 GBP
  • 42,968 GBP
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Future outlook for Patient advice and liaison service officers

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Balanced outlook
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Balanced outlook
1% yearly wage growth (on average)

Patient advice and liaison service officer - Your future job?


Which qualifications do I need?

Find out what you need to know in order to become a Patient advice and liaison service officer and the highest average level of education for people in this role.

In terms of people already doing this job:

  • 62% of people in this role have a Bachelor's degree
  • 9% of people in this role have a Diploma of Higher Education or equivalent
  • 9% of people in this role have some postgraduate study, but not a masters or doctorate

You could get some of the skills you need for this job by doing a Level 2 or 3 Diploma in Customer Service. This will be useful for dealing with complaints and mediation work.

You'll need:

  • customer service skills
  • knowledge of psychology
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • counselling skills including active listening and a non-judgemental approach
  • the ability to work on your own
  • to be able to carry out basic tasks on a computer or hand-held device

Get the right qualification to begin your journey to becoming a Patient advice and liaison service officer

Healthcare

Things to highlight for your Patient advice and liaison service officer interview

Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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