Course participants reviews for Advanced Certificate for the Executive Assistant: ACEA®

Average rating 4.9


Gail Lemmo

If you're interested in obtaining a certification, this course is for you! The modules are relevant and applicable to all business functions, not just the administrative role. Like any other course, you get out of it what you put into it. I had been in the workforce for over 30 years and in an administrative role for 14 years and I still came aw...

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Judithann Furbert, ACEA (Bermuda)

I enrolled in the ACEA course with high hopes, and I can confidently say that it exceeded all my expectations. From day one, I was immersed in a comprehensive curriculum that not only covered the fundamental skills required for an EA role but also delved into advanced strategies and techniques. I wholeheartedly recommend the ACEA course to anyon...

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Kara

This was a great course led by fantastic instructors! After completing the course, I felt energized and eager to apply the content and concepts into my day-to-day operations! This is a valuable course for any EA, new or seasoned and I will proudly promote within my organization.

Jayne Allan

I completed this course with some colleagues from my organisation, which was a really great way of doing it. We all supported each other throughout and learned a lot. A fabulous thing to have on your CV and definitely worth the hard work to achieve the accreditation.

Aniza Ishak

The ACEA course exceeded my expectations in every aspect. From the comprehensive curriculum to the exceptional instructors, every element of the course was meticulously designed to enhance my skills as an executive assistant. One of the standout features of the course was its 'practical' approach. The instructors provided real-world examples ...

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Bhavin

In 2021, I took the plunge and invested in the Advanced Certificate for the Executive Assistant (ACEA®) program from BMTG (UK) Ltd. Without hesitation, I can say this decision was one of the best choices I've made for my career development. The ACEA® program exceeded my expectations. The curriculum was comprehensive, insightful, and incredib...

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Jennifer Eastment

An informative course. Made me think differently about how to interact with others. Gained experience of take of skills that areas needed to be an effective EA

Kadija

Ian was personable, respectful of different cultures and knowledgeable. He always had an experience or two to share throughout the course. Ian’s teaching style was engaging, enjoyable and thought provoking. I would definitely recommend this course to anyone looking to increase their knowledge and skills as an executive assistant.

Manasa

I really enjoyed the ACEA course and gained new knowledge about EA role. This course is really useful for new executive Assistants to excel in their roles. The course was very well presented by Ian with some great examples for each topic. I really liked the in person classes face to face and thank you for this course.

Jennie Davies

Great course, the exercises were really good with helping to keep things interesting and helping to understand what we were being told and how to put them into our job roles. Ian is a great teacher!

Sophie Griffiths

Absolutely loved the course! Was very engaging and well organised. Especially liked how we had to present a few times throughout the course which made us feel a lot more confident when we had to present one of the topics at the end. Thank you very much! Highly recommend

Lorraine Pollard

Really enjoyed this course- the trainer was great- kept you fully engaged during the course. Lots of information to take in but he used visuals and participation to keep the interest. It was a great way of getting to know others, boosting confidence in a nurturing way and learning lots of key information and tips about how to improve the way y...

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Lauren

Great experience, really enjoyed the course and will be taking the things I have learnt into my job! 10/10!!

Emma

The course is great and covers a wide variety of topics. It gives you good knowledge and understanding and sets you up with skills for life. It’s aimed at the executive assistants but I feel everything we were taught is transferable into other job roles too. Ian was a great course leader and kept the group engaged. I would recommend this course.

Emily

I thoroughly enjoyed the course! I feel it got more intense and I definitely learnt more as the week went on. I liked Richard's training style and being in a smaller group it was great to get to know the other attendees well and hear their opinions / experiences. One way I feel it could be improved would be to have different facilitators to cov...

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Mairéad Maguire

Overall the course was really useful. A wealth of materials were made available and I especially valued learning the DISC and EI methods. The content was well structured, if a little overwhelming (just short of 400 slides!!) My review would have been 5 star if a variety of faciliators had participated. While Richard certainly is an expert an...

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Darawees (Daz) Benjamin

Hello, my name is Darawees Benjamin, and I recently completed the Advanced Certificate for the Executive Assistant program, and I must say it was a fantastic experience. The program's comprehensive curriculum and engaging delivery made it a truly enlightening and enjoyable learning journey. The program's content was not only relevant but also...

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Jan 2024

This course was an invaluable investment in my career development, providing a wealth of useful content, engaging homework assignments, an exceptional trainer, and a supportive cohort of fellow attendees. The content of the course was not only comprehensive but also incredibly relevant to the demands of the role of an executive assistant. From ...

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Natalie Ann Dadswell

I thoroughly enjoyed the course, the online platform, it went so smoothly. Continuous feedback from the lecturers, friendly and knowledgeable. thank you so much! Cannot wait to implement my learnings!

Hebou Ovia, Bank of PNG

I cannot say enough about the ACEA training. I have enjoyed the one-week intensive training and this is the best so far. The group activities were great and worked well for me by sharing knowledge/ideas with fellow participants. This training has changed my way of thinking and approach to work. The trainer was well-versed with the topics covered.

Gabriela Ramalho

The course is meticulously designed to cater to the evolving needs of the role of an executive assistant. It provides a comprehensive understanding of the operational aspects of a company, emphasizing the significant role we play in its smooth functioning. The course content is not only relevant but also enriched with practical examples and rea...

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Denise Brady

I found the course really beneficial, Richard keeps it interesting and fun. My only misgiving would be that 5 days is too long, I think it could be condensed to 4 days, the final day doesn't really add any impact. Otherwise it's a really good course and I would highly recommend it.

Claudia Moreira

The ACEA course was essential to Executive Assistants as we do many things and have no idea. Even though the course is well structured and has a combination of theory and practical activities, for the certification, it will be good to know the composition of the final grade so that we know precisely at which points we had a better score. Thank y...

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Faisal Ibrahim Cisse

It was a great learning experience for me. I have held this role since 2017, but I learnt so much within few days. The facilitator was rich in experience and that helped in my understanding of the major topics discussed.

Ciara McCaughey

I thoroughly enjoyed the course. I thought the content and Richard's way of delivering it was superb however there was a few things I'd like to feed back. Firstly, I didn't think the venue was appropriate. Being in a basement meeting room for 4.5 days wasn't enjoyable. Having lunch in the hotel with the group too was nice but for 2 days of the c...

Richard Arnott Comment:
Thanks for the great course review, Ciara.

As regards the venue please be rest assured that we were also unhappy and have made our views known to the organisers.

We have been assured that in future we will not be using this venue again.

I can only apologise but hope that it did not spoil your learning experience.
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Florence Henry

I have very much enjoyed this one week course together with Richard and the other delegates. Richard has stimulating and motivating presentation capacities and this along with the strong dynamic of the other delegates created a very enriching and productive atmosphere! It was a great experience.

Sophie Douglas
Hayley Freeman

The course was really good, informative, right balance of exercises. Great to meet / network and share ideas with other EAs from other companies

Lorraine

This was an excellent course which encompassed a range of tasks and perfectly relevant to our careers but it also provided an insight of how we can progress our careers. Richard was an amazing one man show, to keep so many people focused and energised for a full week is no easy task. He also allowed us to bond with the team throughout the week d...

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Adriana Cilli

I thank my course director Jeff Lockhart for leading my learning in the best way possible. It was intense training, with a lot of quality and real practices for my experience. It was a pleasure to be part of this training. I appreciate the opportunity.

Beverly Alu

The course was dynamic and the lecturer was very passionate. Detailed information provided and was easy for digestion. Enjoyed every bit of the session.

Hellen Chaves Meneses

I have just finished the course and I can tell you that it was one of the best experiencies that I had. I've been on this job for the last 20 years and sometimes you feel like you have seen everything. But, then, at ACEA you see everything and more in depth. Besides, the course is taught in English, that is a great addition for those who speak E...

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Avita Christalena Dias

The course was very interesting, especially with the exercises we had to do made it easy to understand and remember the content. The facilitator, clarity on content, exercises, venue was excellent. I felt addition of session on AI- the new advancement in technology and a visit of actual EA as a guest speaker would have added more meaning to ...

Richard Arnott Comment:
Thanks for your kind comments Avita. The Advanced Certificate for the Executive Assistant is not a technology course. We focus primarily on business acumen and deliver this from an executive perspective which is why all our trainers are executives. There are a plethora of short courses out there covering AI and I would suggest attending ESTec...
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Kat Haro

The course was an incredible investment in both my personal and professional development. Not only is the material applicable to everyday life, but the depth of detail is excellent for professional advancement. The course was taught by an enthusiastic and well versed instructor, John. Looking forward to seeing more advanced courses from BMTG

Jodi L

The ACEA course was amazing and the content was delivered by knowledgeable instructors. I learned new techniques to help my executives be more efficient and I brushed up on the techniques and skills I already had. I'd highly recommend this course to anyone looking to expand their EA career.

Carly

This was a fantastic course that I highly recommend to any new and current EAs! The instructors were wonderful and very engaging. I am definitely glad I took the time to take this course.

Emma Ladurantie

Great course - felt challenged as I am one of those people that has learnt in the role versus done specific studies (I hated school !) - a little disappointed in my overall result but that's my own fault :)

Shea Railey

This course was a great way to check my current skills and learn new ones as I start my new role as an EA. It gave me a strong foundation to bring back to my CEO and we're both grateful for that! Jeff and Pat were great teachers who are clearly passionate about what they do. (The only feedback I have would be to have scheduled full lunch brea...

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Jordan Vinson

This course was very educational and helped me more understand the importance of an executive assistant. Richard was very informative. Really enjoyed our class.

Tina Dettman
Gina Contreras

As someone who had no experience in the field I highly recommend the course. Learning tips and tricks from professionals all around the world was an amazing opportunity. Thank you!

Betty Kring

I loved this course! Although being an administrative assistant for many years, the subject matter allows me to keep up the changing face of the executive assistant. I made some new friends and enjoyed the networking. Thank you to Richard, Patrick and Jeff for a great experience!

Eva Cruz

It was a pleasure to gain valuable knowledge and lifetime connections from the ACEA course. I would highly recommend the ACEA course.

Renae Cutts

This course was very insightful and I thoroughly enjoyed it. It was a great learning experience and the opportunity to network with other professionals worldwide was a pleasure.

Christine Schemmel
Corinne Giannini

I have very much enjoyed the online course this autumn. It was such a great experience with all the delegates from almost every continent. The topics have been so well prepared and the online classes were extremly fruitful. I especially enjoyed the group exercises as we could work on the topics we have just learned about and could profit from ex...

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Lindy Shiers

This course was amazing! It was delivered in a way that everyone had a good understanding of the different subjects. It was wonderful to meet new people and create friendships around the world.

Azzam Aljumaydi

The course was an amazing opportunity to open the door to new aspects of EA life. I recommend having parts talking about legal/contracts as it countering the EA work. Thank you.

Lindelwa Bolilitye

I have attended many administration courses but ACEA exceeded my expectations. It was both an individual and team work effort to get the accreditation. It placed me outside my comfort zone and not only did I receive valuable training but met exceptional EA from around the globe. John Bullock made the training and excersises exciting and engaging...

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Paola Jinesta

Thank you for this training, I have learned many ways to be a great strategic partner to my organization leaders, it was an honor to learn from Patrick, I will for sure reapply some of the concepts with my admin teams, in the future I would love for this certification to add some support tools to help time management simpler such as Kanban. over...

Richard Comment:
Hi Paolo

We greatly appreciate your thoughtful testimonial and the time you took to provide your feedback.
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Ben Tyrrell

I thoroughly enjoyed completing this course, it covers a broad range of topics that are widely applicable to my current role as an EA but also roles i will undertake in the future. Delivery was exceptional and made it an enjoyable experience. 5 Stars!

Christiane

I enjoyed the fast paced and highly interactive sessions a lot. Jeff was an awesome trainer whose passion for teaching was immediately obvious. He provided ample examples for each topic and guided us expertly through all the exercises. The group was as diverse as professional and the exchange of knowledge and experiences was mind blowing. I ca...

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Joseph

Was highly insightful, and got a lot out of it. Especially in parts such as project management.

Charlie

Excellent course. The trainer was highly engaging and delivered content clearly. The course materials were to a very high standard.

Lottie

Jeff is a great trainer, whose knowledge and passion for the course are inspiring. The course is rich with information and techniques which has provided me with new skills that I can now use to help with my daily Executive Assistant duties and assist my Directors. I would highly recommend partaking in this course. Thank you! :)

Luciana Houteit

I really couldn't recommend this course enough! The group was diverse with people from all over the world, and I would say the tutor gave the perfect overview and insights of everything an assistant should know when doing their jobs, and made it applicable and understandable to everyone regardless of their sectors.

Michelle O’Brien

The course was so much better than I thought it would be. It was full of content and gave me lots of tools that I will be able to use in my role. John explained everything so well and kept it interesting throughout.

Katherine Kaynes

The course presenter and presenter was top class. I thoroughly enjoyed the course and personally and professionally got a lot out of it. It was a big commitment to take out 5 days to attend but consider it was well worth it. Would recommend to others to attend.

Rita Lim

The course was well organized and comprehensive. Mr Ian Shipley, the instructor was very knowledgeable and his personality was lively. He made it easy to understand all the topics using excellent real life examples. I had an excellent experience learning!

Tran Mai Hong

I want to express my gratitude to BMTG (UK) Ltd for offering this outstanding course. From the well-developed curriculum to the inspiring trainer and the amazing network of fellow executive support professionals, the entire experience exceeded my expectations. 🙌📚 This journey allowed me to sharpen my skills, broaden my mindset, and gain a p...

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CYNTHIA NANCY

The ACEA training provided us with a comprehensive knowledge on a modern EA's roles and responsibilities; EA is not merely a part of the admin team, but also as a business partner to the executives. I highly recommend this training to fellow EAs, PAs, or Chief of Staff of any company around the world. You will not only gain additional skills and...

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Erni

ACEA has been a great training and the best that I've ever attended. Ian has been a great motivator for our group and we have learn a lot during the lesson. People tends to think that EA role is not so important compared to others, that makes us the EA felt not being valued. After attended the sessions, we would be able to start to value our rol...

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Bushra Suwaid

An Excellent Couse! highlighted and covered most of the topics i was expecting. I hope to extend the course duration (more days) to cover the most important topics in depth. and maybe add a section discussing in depth the relationship between the EA and the leader. overall, i have enjoyed my time and it was an eye opening and have broaden m...

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Kashmira H

I am writing to express my heartfelt appreciation for the exceptional quality of information provided by the trainer Mr Jeff through BMTG (ACEA Dubai May 2023). The comprehensive details and insight content outlined gave me a better understanding. I am thoroughly impressed by the meticulous planning and attention to detail evident in every as...

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Rose F

I was the last participant to register to the Asia Pacific Online course, but the quick and excellent support provided Richard Arnott and his team allowed me to gain access to the training portal and submit my pre-course works on time. I was fortunate to be part of such a diverse group of trainees, who worked well together despite being spread o...

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Amer Alakeel

Every EA needs this informative and exciting Training!

Sharon Mmola - South Africa (Foskor)

I have gained exceptional organisational and diary management skills, high levels of flexibility and adaptability and flawless communication in presentation skills, both written and verbal. I have witnessed excellence rubbing off all the students who were part of this course during class interactions… If you want excellence to be your name , re...

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AvA

The ACEA program is a well-rounded program and the topics were all relevant to my role! The instructors are very knowledgeable and helpful. I would certainly recommend this course without hesitation!!

Jenny Wilkinson

I can't describe how valuable I found the course to do an a Executive Assistant. It really covered a huge amount of contents that assist EAs to gain a better understanding of important components of business, workplace methods and techniques but also about personal and professional role development. I would highly recommend this to others! Pa...

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Shari Quarnberg

This ACEA course by BMTG is seriously relevant in today's Modern Executive Assistant's profession!! What better way to create and deliver a course to educate EAs than from the Executives themselves as they identify and discuss the topics? The course materials are just what I needed to elevate and refine my skills from "just a secretary" to a...

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Tina Meyer

The program was delivered with enough information for each topic so it wasn’t under or overcooked. Pat was very engaging with a great sense of humour. Not once during the week did my mind wander. Highly recommend the course and am now looking forward to put the learning into practice.

Sathyashree

The training exercises and discussions especially the breakout room discussion were great and helpful for me who has never done this before. The directive questions, the different levels of needs analysis and the types of data gathering info given were really helpful. The instructor Mr Jeff was fantastic – very knowledgeable and willing to answe...

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Alessandra

Great experience! Very intensive course with material covering an overview of 360 degrees of EA activities. Very professional, well prepared and supportive trainers who have been able to deliver learning content in an interesting, interactive, well structured and pleasant manner. I have learnt a lot (also about myself) and the course gave me ...

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Eliza A.V.

I'd like to congratulate BMTG for the outstanding training that is ACEA, which broadened my knowledge, showed me tools, and brought a new perspective to the role. After the training, my role at this company was reviewed and upgraded. I'm involved in more high-level matters, took more responsibilities, and strengthen my position. Thank you,...

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Sarah Alhowaish

This course improve my knowledge in the Executive Secretary field

Chuma Hope Vunganayi

This was an intensive course and well organised - the interaction was excellent.

Valérie

I recommend this course to all Executive Assistant who wants to progress and transform into a Strategic Partner for the business. The course was very intense and challenging sometimes as it covers many topics very fast. The quizzes and exercises helped me retain some of the information. There was many practical information which I can use in my...

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L. Anne Thompson

This was a great course. Very engaging and jam-packed with practical information I can use as an EA. The homework and quizzes helped me retain the information. Pat Woods did a great job. I met some great folks. Well worth the investment!

Sy Santos

The course is highly recommended. Even though some of the concepts are not used in my current environment, they may be useful at another time. Others are very useful, and I feel that I have grown from it. One thing people taking this need to know ahead of time, is the time commitment - that took me by surprise and was a bit rough to work around....

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Mirja Serrao

I have been looking for suitable Senior Executive Assistant training for a long time, and ACEA was perfect. From Executives to Assistants, I've never seen it like this before. It's totally on the cutting edge. The guidance from Jeff and Richard was just excellent. Although the course is very demanding and you cover many topics quickly, I never f...

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Natalie P.

I wasn't really sure what to expect but if IAAP awards 28 recertification points for the CAP, I thought it has to be worth it. I was right. I had a wonderful group of fellow students and I really enjoyed getting to know them. The course work was very challenging but the facilitator and head trainer helped you succeed at completing the class. It ...

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Naa Badu Quaye

A very interactive course for the modern EA. An all inclusive course to transform the EA into a Strategic Partner for the business. I am glad I attended as I gained new insights on how to execute my role effectively and efficiently!

Regina Kolawole-Maxwell

I gathered a wealth of knowledge from this training that will greatly improve my skills as an Executive Assistant. The sessions were quite interactive with so much shared experience from Ian and fellow trainees to learn from. Also got templates to use for meetings and how to improve them which is quite a bonus!

Belinda Harvey

A very worthwhile course. The five days was very well spent with an intense upskilling on a host of topics including emotional intelligence, risk management and leadership skills. We also learned about our own strengths and weaknesses and how best to adapt our communication styles for different personality types. Would highly recommend this co...

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Myra Chavez

This was a challenging and rewarding training. I will be using these topics in my center. Many friendships were made who now are new networking resources. Jeff made learning the material fun. The course material was useful and easy to follow along. I will definitely recommend this course to others.

Melissa Brown

This course provides an excellent learning opportunity for all administrative/executive assistants. The material can be applied to real-time tasks in the role. Jeff was a great instructor, and I thoroughly enjoyed his stories. Full attention needed during class time.

Molly Hamilton

Jeff and Richard are wonderful to work with. The course exercises were very useful and helpful, and the course was also enjoyable and engaging.

Balsam Al Jebouri

This course helped me organize my ideas and information, revise my work method. i really enjoyed meeting and working together with the other participants.

Netty Johari

Excellent course content and structure. It covers all aspects of what “Modern Executive Assistant” entails. It has certainly met my expectations and what is expected of me to deliver and possess qualities of a ‘true strategic partner” to an organization which is vital to every successful business! Highly recommended to those who seek quality and...

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Fadia Farhat

I thought I would drop you a line to say how much I enjoyed the course, and how useful I found it… I think I learnt more than I have over the last few years. I will certainly recommend you to others. Thank you

Kathy Santry

This was by far the most relevant, focused and thorough training I've experienced in my professional setting. I've expanded my knowledge-base far beyond what I'd imagined, including my confidence, and having the Certification has brought recognition from my peers and is paving the way for career-growth in areas that were not previously within m...

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Antoinina Martinez

Jeff Lockhart is a top-notch instructor. I appreciated his teaching style and his patience with all the questions that came his way. He is knowledgeable in the course topic and his energy was infectious. I would gladly recommend this course to my fellow admins.

Denise Ruybal

Taking this training allows you to be introduced to subjects to assist you with gaining skills which can enhance your career. The materials studied will allow you to provide a higher level of assistance to those you support. I plan to use my new skills when I move onto my new job.

Heidi

The course had a TON of information, and it was good to add more people to my network. Well done.

Vanessa Hickman

I would recommend this course to anyone in the assistant's line of work. The course helps facilitate the transition from more transactional interactions to that of a partnership amongst supervisors and those in leadership positions. No longer is the role "just that of a secretary," no, it is so much more. Through this course you develop skill...

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SB

Highly recommend this course for all executive assistants and administrators. Excellent CPD training. Covers whole host of topics/skills. John Bullock is a professional and skilled trainer who provided just the right level of support as and when required.

Carly Thomas

The content of the course was extremely valuable in enabling me to progress in my role. I was surprised how robust the course was, John’s delivery of the course was spot on!! Thanks again to you all.

Emily Vogel

I have so many wonderful things to say about this course and the facilitators that I fear my incessant ramblings (of amazement) will be seem in conflict with the advancement certification of professionalism I just received! If you're looking for a truly advanced program to hone your skills as a strategic business partner, this one is worth every...

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Clara Nakagawa

The five-day in-class training in Singapore was very intense but extremely productive and insightful. I have enjoyed learning Modern Executive Assistant knowledge and skills every single day, including pre-work and quizzes. Although I already have enough experiences and certificates as EA, it was a great opportunity for me to learn deeply, hav...

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Haze Feng

Thank you so much to the ones for organising and great deliverance. My trainer, Pat Woods was great - informative, knowledgeable, helpful, had a great sense of humor, and was engaging. I actually didn't know we need to know so much as an EA and I thought it was really insightful for me because I was pretty new to this role too. I do feel that it...

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Nancy Wong

This course was exactly what I needed to set the direction for my career as a support staff to my Executives. Starts with recognizing my strengths and weakness to equipping me with the skill sets needed to function in a modern organization. It was 5 days of intensive learning with a group of amazing executive assistants in Asia. Looking forward ...

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Mariana S.

This is an excellent certification for anyone working in the EA field. You not only improve yourself, but you also improve the lives of your executives at work. It was an excellent opportunity to advance as an executive assistant.

Jayne C

It’s amazing how the wide scope and qualities of Executive Assistant role being lay out in words. A true affirmation for experienced Executive Assistants and additional techniques learned during the training. A good small network of Executives Assistant sharing own experience which makes the learning even more interesting.

kATHY ELLERMANN

This course was described to me by prior students as INTENSE - it did not fall short of that description! A mini 'business school' course for EAs. Good course content; Jeff was a joy to learn with -- clear, funny and made the material easy to understand. Was on my bucket list for a few years -- a major accomplishment. THANK YOU!

Trish Gennodie

This course is a must-have for all Executive Assistants. It teaches you so much about yourself, and the endless expectations of your position. It is a tremendous investment for you and your company. I highly recommend it to all EA's.

Wendy Duran

This was an amazing course focusing on so many advanced skills that all modern executive assistants should have. The staff was so helpful and accommodating. Jeff Lockhart was an engaging and knowledgeable instructor. I definitely got back much more than I invested!

Shalana

This is a highly recommended training I would have liked more examples of Budgeting and Finance process.

Christine Clough

A fantastic course led by our excellent Course Director, John. Have thoroughly enjoyed the course and learnt so much. Valuable feedback was received throughout from Academy Director, Richard. Great group of delegates who were on the course with me. Thank you for making learning interesting again.

Bertha O'Keefe

The course was very well organized, and it was wonderful for networking and teaming.

Sandra Ide

It is a great course that allows us to interact with all other students pushing our limits. It has lots of good contents. I have learned a lot and probably need to refer to the slides again to maker sure I lear everything thoroughly.

Michelle Lane

The course was fantastic. I learned so much that I can immediately put it to use. I only wish I had found this course earlier in my career!

Heather M

I thoroughly enjoyed participating on this course and found the content to be informative and stimulating. I particularly enjoyed the dvd clips that were used to reinforce the learning on the different topics and also enjoyed the team participation sessions and the way the facilitator split us up into different teams, on different occasions thu...

Lee S.

Jeff Lockhart did a great job engaging everyone in class participation and making connections with each person. Richard Arnott's interaction virtually and through email was encouraging and helpful. The course content was so informative. The interactive breakout sessions really helped with absorbing the content being taught to us. This ex...

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Jacqui A.

If you are looking for a course that provides knowledge, motivation, and confidence in your career, ACEA is that course! I just completed this course, and it was worth the investment. Jeff Lockhart facilitated the course professionally and kept us all engaged. The interaction and participation in class was inspiring, and certainly high-lighte...

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Amanda B.

This is by far the best conference I have attended. This conference has equipped me with the tools to best function in my position as Executive Assistant. I am looking forward to helping the other Administrative Assistants to better understand their position and prayerfully want to grow to become an Executive Assistant and attend the ACEA Confer...

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Jacqui

If you are looking for a course that provides knowledge, motivation, and confidence in your career, ACEA is that course! I just completed this course, and it was worth the investment. Jeff Lockhart facilitated the course professionally and kept us all engaged. The interaction and participation in class was inspiring, and certainly high-lighte...

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Annick B.

I had a great time at the ACEA course in Las Vegas. It was a unique opportunity to network with other professionals and share knowledge. The course material was well-organized, and there were numerous opportunities for active participation from the students. The week flew by because of our instructor, Jeff, who was incredibly interesting and ent...

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Shafina Malik

You have devised a rich, outstanding curriculum which sets an excellent foundation for any development programme. It has been an awesome journey and one I am so grateful to have been a part of. Thank you for all the immense hard work and dedication you have put into creating the learning. You have truly made a huge difference and shown me what...

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Richa Gupta

I had a wonderful experience. John was a very good trainer and kept us highly motivated during these 5 days. There was so much to learn. I am going to apply what I have learnt during this program. If you also believe that you are a career Executive Assistant, you must take this program. It will add so much of value to your knowledge.

Malak Alqahtani

The course was so informative and well structured, our mentor is great and very supportive

Amanda Tchir

This was a great course and refresher. Jeff did very well with the presentation and the back end also ran very smoothly. Thank you to both Jeff and Richard.

Veronica A

I attended this course virtually from the United States and I am so glad I did. The administrative role is changing, and this very interactive course kicks off by showing you how to grow with your company. Such a powerful start! The course is well thought out, supporting materials are relevant, the timing worked well, and deadlines (for homework...

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Erika C

A great proactive approach. Very engaging instructors. Left the course feeling motivated.

Wilma S

Awesome lead courses lead by a well versed instructor. The classes were informative and easy to understand the paths forward to use the new concepts.

JoAnn V

This course was top-level and professional. There was a lot of information, but it was well organized and presented. Our trainer, Jeff Lockhart, was informative, kept a good pace and kept me engaged and interested. I learned a lot that I believe will be very useful in my current position. Jeff, Christian and Richard were supportive and had our s...

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Danielle T

This training was very beneficial. I feel like I cam e away with several tools to implement in my work day.

Marjorie A

I learned so much more than I expected. I thoroughly enjoyed attending the classes and completing the exercises with the teams. I do hope to attend a conference once it is set up here in the US.

Matilda A

I appreciated the learning/teaching style. The hands-on knowledge in assessing and improving meetings, budgeting, Strategy, Stakeholder Management. Learning how other organisations work from the other delegates and appreciating that we all have challenges that can be addressed. I will use

Hayley T

Really enjoyed this course! This was my first ever training course that I have attended virtually, but Jeff made it such a good experience. I learned so much and also was able to network with other admins here at Sandia! Looking forward to using the knowledge that I gained these past few weeks!

Priscila Z

The course is a reminder that we can go further . Various topics that are not on our daily tasks, but we can approach as problem solver. Also the network with the others attendees and the trainers.

Rhonda

This course taught me more than I thought it would. From DISC profiles to Emotional Intelligence to Project planning and more, they covered information that I didn't even know I needed. Highly recommend this course to any Admin looking to improve their knowledge base.

Valeria S

This course was great! Very informative and easy to follow. Instructors were kind and extremely helpful from beginning to end. Not to mention the great group of people I met who were also taking the course. I am very thankful for this course and being able to take it!!!

Lidia S

The ACEA course has exceeded my expectations. It's a well designed highly interactive course given by capable and well experienced trainers. I would recommend this course to anyone who wants to have a deeper understanding of the role of the EA.

Lucrecia F

Participating and completing the ACEA program has been one of the highlights of my career and I look forward to proudly displaying my credential, next to my name! Jeff did an excellent job.

Gillian P.

I very much enjoyed the variety of topics covered in the ACEA course. A big thanks to the organizers and the trainers who were extremely knowledgeable, flexible and allowed room for discussion to reflect the needs of the participants. I had the great opportunity to train with a dedicated group of international participants and I will now confide...

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Faith A

I absolutely loved everything about the course. The coordinators were so helpful and professional. The tutor was very knowledgeable and able to answer all our questions. The course offers value for money and is therefore worth the investment.

Mercy Z

I had a good experience during the course. The content of the course was rich and beyond my expectation. The Facilitator was great too and I could tell that he has passion in mentoring and tutoring people. Sharing experience with colleagues too was an eye opener. I have already recommended the course to a couple of people.

JOWERIA K

My experience was exceptional. I have never attended such a training that requires team work, participation, exercises at the end of the day. It was so satisfying and engaging since it required everyone's satisfaction. To top it all we had an assignment to access our ability and learning skills which was also very good. I am proud to be associat...

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Danette H, CAP-OM, ACEA

The material was very well presented and pertinent to my position. The trainer was engaging and the participants encouraging. It was more than worth the time and expense away from the office and will pay dividends well into the future. I enjoyed every minute and would do it again.

Tina Z

Through ACEA learning, we can know what exactly skills needed to be a Modern-Day Executive assistant! More than courses itself, I am appreciating the leadership from BMTG team when have problem entering class, efficiency communication and timely solution, impressed me a lot. I highly recommend this course if you want to reach next milestone on ...

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Alyce F

This course had definitely delivered the best for EA. The contents were relevant to what we are doing daily thus it bring us to the next level with the in depth knowledge from the trainers. A big thanks to the team - Richard, John, Christian!

Greg

I attended ACEA in Washington DC with Pat as my instructor and it was an incredible experience. I felt that I gained a deeper understanding of everything that I take part in with my job and he was a very fun and kind teacher. I highly recommend this course.

Charley

I throughly enjoyed my experience attending ACEA in Washing D.C. The course covered so many aspects needed to be a successful Executive Assistant and I learned so much which I'm excited to use in my role. I cannot begin to say how incredibly insightful, fun, entertaining the course leader Pat was. Pat made the experience educational yet fun! H...

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Jenna L

Every administrative professional should take this course. I needed this 10 years ago.

Kayla

This course has so much information that you'll be able to start using immediately! And our course instructor Pat Woods made the learning experience so much fun, and interactive. I highly recommend this course to anyone looking to grow professionally, and add to what they bring to the table for their organization!

Kanika K

This mini capsule course for EAs or other administrators in an organisation really adds value to their roles. It gives a broader perspective of what is the role of administrators globally. How important they play a role for the top management, what skills are required and how they can become more strategic in their work. The learning journey wit...

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Alison M

Overall a really fantastic course with a lot of very useful content which will be used in the workplace. If you are an EA/PA I would highly recommend this training course.

Maureen P

This course was challenging and so informative. I loved being able to meet and work with some very impressive people from around the world, and I am eager to share what I've learned with my executive. I would highly recommend this course to administrative professionals looking for some solid professional development, as our role is ever-evolvi...

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L. Gonzales

Richard, Christian, and Jeff put together an organized and well thought out course. Jeff was a great instructor. He made the material fun and engaging. Questions we answered promptly, help was always available. Students are set up for success and fully supported.

Lynda S

This was an amazing course! It helped me realize my value in ways I'd never thought of before. I recommend it to all Assistants at all levels!

Judy

A very well put together course. Learned a lot and would recommend to other administrative professionals.

Sheanda A.

From beginning to my discovery call with Christian who was friendly and patient and remained accessible despite our significant time differences to Jeff equally as friendly and knowledgeable and relatable, to the connections made with the other delegates during our short time which I really hope we maintain to Richard's encouraging check-ins, re...

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Marie L

I loved this training. The course was very informative and gave so many tools to use and apply in our daily work. Jeff is off the charts amazing! He made things easy to grasp and understand without being condescending or making you feel belittled. It truly was a coaching approach which I appreciated. Would HIGHLY recommend. The comradery we crea...

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Amanda M

This was a reinvigorating course that helped me become a more strategic EA and a lot of tip that I have already started implementing and seeing a difference. I would 100% encourage EA's to take this course and know they will flourish like they helped me to.

Tammie A

Course was great, a bit challenging sometimes with the time differences but we all overcame it. I will take a lot away from it and refer to it in my career. Instructors were amazing and Richard did an amazing job.

Xenia K.

I very much enjoyed this course! Great content, great coaches and unforgettable take-aways! Thank you

Piper

Excellent instruction, assignments, and resources throughout this course. I wish I could have done it in person!

Angela G

I wanted to give a shout out to BMTG and the ACEA course, I feel excited to use what I have learned in my current role but better yet, I feel as if I have very useful knowledge I have acquired by taking the training to apply for higher level jobs and I feel as if I can apply what I have learned to get me there!! Thanks Jeff for your time you are...

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Sharon R

Extraordinary learning experience if you are interested in elevating your position and truly contributing to your team no matter what your title may be. You will be strategizing in no time!

Kimberly G

Wonderful course with knowledgeable and fun instructors. Such a great experience.

Jennifer J

This is one of the most effective, organized, and fun trainings I have ever taken. All instructors were responsive, helpful, supportive, and kind. I would recommend this class to anyone who wants to advance their career in the admin field.

Haley B

It was an amazing experience to be surrounded by individuals who love what they do just like I do!

Lorna E

It was a fruitful course and this Certification as Certified Executive Assistant will be added to my credentials for future reference and career advancement.

April C

I highly recommend this course to Executive Admins that would like to change their role from tactical to strategic partner for their execs. It gives you many tools to improve your project management and organizational skills and broadens your understanding of business. I am already putting to use many of the things I learned in the class.

Charmaine

The Groundbreaking, Globally Recognized, Certified Training Program for the modern day Executive Assistant! Awesome program! John and Richard do an excellent job in making sure you understand how everything works together! Program is well put together and the only one of its kind. I highly recommend it to anyone who wants to grow in their kn...

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Sarah C

This course is filled with incredibly useful content delivered in a very engaging manner. The coursework was relevant to my role. I have already begun implementing improvements at my workplace. I also felt uplifted and inspired by the trainer and group. Thank you!

Amina

I really enjoyed the ACEA course and meeting the other Executive Assistants. It was great! Thank you to Richard, Jeff and Christian at BMTG for an unforgettable learning experience.

Nathalia D

Thank you for recognizing that EAs need leadership training. It's what we do every day, so we need the training. Learning about theories, management styles and DISC assessments, finances and budget, project management...just a few things that I learned and now have a foundation to stand on. Our instructor, John, was a pleasure to work with an...

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M Tucci

Evidence shows that educational courses that connect a group of like-minded people; are more rewarding. Attendees are enthusiastic and engaging—when working and learning with a group of positive in thought, supportive, uplifting, and energetic individuals. Trainers John Bullock and Richard Arnott were hands-on, ensuring we were on track, assis...

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Susanne H

This is a fantastic course with a 360-degree view of anything that could come across an Executive Assistant's desk. It gave me new resources and helped me adjust my perspective of where and how to fit in as a Strategic Partner to my Executive(s). It was also great to work together as EAs in a power team. Despite the fact that we did not know eac...

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La'Chele Le

I was so nervous about taking this course, but I am glad I did! It opened my eyes to all the things we as Executive Assistants do on a regular basis plus some. The exercises & homework were a tad bit intimidating, but Richard and John were there to help me every step of the way. It helped me to believe in myself once again by using parts of my b...

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Catherine J

A great session that equips you with helpful tools, very practical. I would highly recommend it to anyone seeking to attain the role of a strategic Executive Assistant

Rehab K

The Course provided a practical framework for me as an executive personal assistant to the CEO. It’s perfectly designed for our role with the skills we need. I definitely recommend ACEA for every EA / PA who strives to grow and excel.

Keisha G

The course was a reminder of things I already knew and an opportunity to learn more. I enjoyed the breakout sessions and collaboration efforts the course provided. The instructors were great and very knowledgeable in the topics. I definitely recommend the course to other Administrative Professionals no matter what level you are or how long you h...

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Emily M

Absolutely wonderful! Course materials are what I needed to elevate my skill to the next level - Strategic Partner. Challenges me to think differently. Awesome! Thank you John Bullock and Richard Arnott! I am so grateful.

David

The course improved my knowledge and I gained valuable skills during the week. I can highly recommend Executives to send their EAs to attend this course. Thanks again to the team for organizing everything during this turbulent time.

Marla N

This course was amazing, I learned so much about the inner works of business and also how to improve the services I provide to my managers and staff. I found great enjoyment in the class also because of the building blocks it provides with the job I do every day and also the ability to network and make new connections within my organization. Tha...

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Tamar A

This is one of the best administrative courses I have taken, it was different then any of the other ones that I have taken. I learned a lot about project management and there were a lot of useful tools that can be used in your everyday job. The teacher was awesome and I enjoyed the class and interacting with my team.

Jo Marie E

The ACEA is an excellent, fast paced course that provides you with a wealth of knowledge and information that should be required of all administrative assistants. I thoroughly enjoyed the course and my EA team! Christian is quite helpful in getting registered for the course and ensuring that everything is in order. Jeff is an outstanding instruc...

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Colette

The instructor was engaging and I learned a lot. I have recommended this course for my colleagues to take. It was great how the course creators had to adapt from an in-person, live course to a course that was conducted entirely online due to the pandemic. The networking and relationships that we created with our course mates will have a lasting...

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Esther

This course was everything I expected and more. There was a lot of information covered but all relevant to a modern day assistant. The tools I took away from this course will help me in my job and the classmates I’ve met were phenomenal. Jeff was an excellent facilitator along with the team and their valuable feedback.

Cindy A

I thoroughly enjoyed this class. The instructors were professional, but fun and very informative and attentive. I appreciated the quick responses to my emails and the feedback. I would recommend this course be reduced to 2 days per week since most of us have very busy schedules, and 3 days takes a lot of time from our jobs. I would also reco...

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Cathy M

Jeff, Richard and Christian were engaging, present and helpful throughout the length of the training course.

David

It was a great week which covers every bit of an Executive Assistants work. Great input and very valuable for my work!

Janet V

I thoroughly enjoyed this training. It was from an Executive's perspective and I found it to be extremely helpful and informative. Jeff is an excellent instructor - enjoyed the interaction and break out group sessions. I also appreciated Richard's input regarding the homework assignments.

Sarah W

Excellent opportunity for EA’s globally to gain a wealth of information and knowledge from dynamic leaders in business. I would highly recommend investing the time and money in order to become not only the best EA possible, but also a valued strategic partner. A very special thank you to John Bullock and Richard Arnott for helping make this tr...

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Sarah W

Excellent opportunity for EA’s globally to gain a wealth of information and knowledge from dynamic leaders in business. I would highly recommend investing the time and money in order to become not only the best EA possible, but also a valued strategic partner. A very special thank you to John Bullock and Richard Arnott for helping make this tr...

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Johanna D.

A gem of a course which is beautifully designed in content and structure which provided a thorough learning experience. I would highly recommend this unique ‘executive led’ course to all PAs/ EAs, who are looking to advance their career and be a strategic business partner. I also loved the opportunity to meet and network with other like minded E...

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Risala A

The ACEA course presented perspectives for the EA that I had not considered before. I feel as though I have been provided a foundation to continue to build my skills upon and create the career as an administrative professional that I desire. I feel better equipped in becoming a partner with executives, encouraged to own my place at the meeting t...

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Peggy G

This course really opened my eyes to a lot of things and allowed me to see that WE Executive Assistant's are most times the back bone of our Institutions/Companies. Thank you to Jeff Lockhart who was an exceptional instructor in delivering your course. I looked forward to the class each day!! Wonderful feeling to have achieved and passed the cla...

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Lori J

This was a great interactive course. The instructor was engaging and personable. I will be recommending to other Executive Assistants at my Firm.

Larissa S

First things first: Magnificent course! We did it by virtual sessions and it worked very well! I had the opportunity to learn so much in it. Each topic is developmented to support us day by day and to provide our growth into AE carreer. The classes are dynamic as well. This was one of the best course I had done during past years. Larissa Son...

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Sharon

This is a well structured, comprehensive course. It covers a good cross section of topics in a short amount of time. The facilitator was professional and personal. The content was extremely well presented. Whether the course matter is new or a refresher you will benefit greatly from the time spent in class. The assignments are relevant and ...

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Debora M

The online ACEA training course has been a very enlightening journey. The program covers all relevant information needed for advancing the modern-day Executive Assistant’s role as a strategic partner to the Executive. This training is perfect for Administrative professionals from all business fields, and across all stages of their careers. Our C...

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Anne-M

Exceptional course, informative and instructive. Really enjoyed it. Many thanks to John, Jeff and Richard from the Business Management Training Group!

Kristina K

I took this certification course to help me move to a Chief of Staff position within my organization and I believe after taking the course, will absolutely be a catalyst to that promotion. Jeff did a great job and we had a great group of attendees. I appreciate everything I learned and can't wait to implement into my daily working life.

Cibele O

My name is Cibele Ortega and I have been working as an Executive Assistant for 21 years. I have done a plenty of courses, but ACEA it was the best one for me. Updated information, strategical thinking and soft skills were presented with high-quality by John, our amazing intructor. I really loved this amazing journey and I recommend this experien...

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Andrew D

This course goes well beyond the old expectations of what the bosses assistant is supposed to do. The course looks at many areas such as Risk, Motivation Project Management and Meeting Planning and Coordination and creates a basic understanding in those areas which can be used should one decide to look deeper into those areas. This enjoyable c...

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Carolyn C

Jeff was good knowledgeable trainer. Richard was always on hand with quick, constructive and helpful feedback. Even though this course was online the breakout groups showed you can collaborate virtually. This course covers every subject that you could come across as an EA, and teaches the skills needed to put it into practice. I have recommended...

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Karen M

An outstanding course whether you are a new to the Executive/Personal Assistant role or an old hat! It certainly pushes you out of your comfort zone and gives a boost to your confidence. Highly recommend taking this course! The trainers Jeff and Richard were extremely knowledgeable and very helpful in making sure you understand the course cont...

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Sadie

I recently attended the ACEA course where Jeff was an amazing instructor alongside Richard. Richard was really quick with responding to questions regarding the coursework and getting the coursework back to us with our grade really promptly. Jeff and Richard were both thorough and helpful throughout the duration of the course and were really supp...

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Nikki

The course was hard but very enjoyable, the fed back on the assignment was always constructive and useful, I participated on the after sessions quiz's to help recap on the days learning which for sure helped with the final quiz assessment and I found it lovely to be greeted with Jeff's smiling face every day. Over all I really enjoyed the cours...

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Kate B

Jeff was superb throughout the course he delivered at a speed according to his audience.

Valerie O

TAKE THIS COURSE. You will learn some great skills & things you wish you'd known when you first began your career. You will also benefit by networking with executive assistants from companies all over the world. The trainers are very knowledgeable and extremely willing to make sure everyone understands and excels in what they are sharing.

Tertia

The ACEA course provided me with the skills and resources to set up for success. Jeff is a fantastic facilitator and challenges your thinking, while the group work teaches collaboration. This course touches on every subject that you would come across as an EA, and teaches the finer skills and putting it to practice. Highly recommended.

LENA Q

It was a wonderful experience. The topics were so relevant in this modern day. The small group was so perfect and allowed all of us to be more interact and engage. Team mates were very spontaneous, each and everyone of us took a chance to lead the discussions and presentation. The final presentation was the BEST. It really boosted my confidence...

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Nicole N

I had such a wonderful time learning from Richard and Jeff during the course and my other coursemates. This is a course that every Executive Assistant needs to look out for and invest in. There is nothing as great as being a superstar in your work and working effortlessly to give your executive TIME. This training and course has definitely don...

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Nicole

Excellent structure! great content and information for learners also. Staff super helpful and supportive! Would definitely recommend!

Nancy R

The ACEA Certification for the Modern Executive Assistant is filled with motivational and practical information which helps admin professionals work smart & expand the ways they can participate in the work of any organization. The staff for this course are also highly personable and engaging so it’s always a pleasure to be in class.

Fabiana M

My experience of this course was outstanding. What for an amazing opportunity!! I attended the online course conducted via zoom in July 2021. The contents were covered with so many relevant topics and certainly will help me in in my career, being a “Strategic Business Partner“ for my Executives. I appreciated the class atmosphere because I had ...

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Colette M

Being able to take this course in an online virtual environment didn't disrupt the content. The course was really interesting, useful and covered so many relevant topics. The trainers, Jeff & Richard, were helpful and really got us engaged and working together in break out rooms and altogether as one group. Would have been nice to meet my fell...

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Fabiana

What for an amazing experience I had attending the ACEA Training!! Very structured and organized training, Jeff Lockhart and Richard Arnott are fantastic trainers and they gave us all the needed attention. The content is very engaging and covered with so many relevant topics that a Modern Executive must have in her/his career to assist an Exec...

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Marianne P

Hi, I had a very pleasant experience and would recommend to others. The Directors really know their stuff and all the classes are very well planned and organized. I appreciated the small-class atmosphere that allows for camaraderie - all working together towards the same goal. Thank you!

Cibele N

In June 2021 I had the opportunity to attend ACEA and it was worth every penny - without a shadow of a doubt! A robust content, explained in a simply and funny way by the instructors. The classes are full of creativity and the exercises allow us to put into practice our critical thinking and analyze our performance as EA. Am I doing my best; D...

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Franziska L

I really loved attending this course. I enjoyed the online sessions a lot, Jeff and Richard did an amazing job mentoring us throughout the whole thing and there are many takeaways which I'm already working on implementing at my company. Would definitely recommend to all EA's out there - especially since it is a certified course. Loved it!

Sabine J

I can highly recommend the ACEA course to any Assistants who want to improve their skills. I participated in the online course conducted via zoom in June 2021. Our trainers, Jeff Lockhard and Richard Arnott are very supportive and knowledgeable, and the combination of teaching, breakout sessions with the other participants and homework worked ve...

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Rhonda S

My ACEA experience was intense, impactful, very informative, highly professional and enjoyable. I enjoyed particularly how the interactions encouraged me to "think outside the box", to think beyond my current professional position. I interacted with a dynamic group of women with whom a bond is formed arising from this course. Jeff and Richard ...

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Daniela P

An excellent training course for experienced administrative professionals and a great opportunity to meet other peers from different industry backgrounds. This course has given me further insight into what it means to be a modern EA and helped me understand where I wish to progress next on my career path.

Karen M

Thank you for setting up a special session for Sandia National Laboratories - it was great to take the class with my colleagues. The material and presentations were spot on for our success as EAs at our Lab.

Karen P

I would definitely recommend this course to all EAs or PAs wanting to broaden their knowledge in the world of business also a great opportunity to network with like minded professionals. The course is not for the faint hearted, there is a lot of work involved not only during the day sessions, but homework assignments, final presentation and o...

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Renata F

This is not only about a certification. It's an amazing journey about us and our position and change our behaviour and position as the Modern Executive Assistant, Great trainers always in touch. Jeff and Richard were encouraging and able to show us how to reinforce what we were learning with lesson exercises. I definitely I'm happy about my ch...

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raven

from start to finish this was truly an enjoyable course i'd recommend to everyone on the fence! Jeff held us down daily by spicing things up to keep us engaged, Richard was so kind and supportive yet still a strict grader (tough love!), Christian always had words of encouragement when he appeared from behind the scenes, and Marie-Louise was re...

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Hamda A

very constructed training, i liked the home works it seems hard at the beginning but we can see the beneficial later on, very organized, and the trainers were capable and welling to assist. Thank you

Randa F

Basically the best Course out there, look no FURTHER. the content is very informative, and on point. You are offered what you exactly need for your daily work and what WILL help you excel. This course helps the Modern day EA to upscale her/his skills to become a strategic partner to her/his exec. This course has elevated my thinking and my...

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Amber T

The training exceeded my expectations and I learned invaluable information I plan to continue to use. The content was clear and the Jeff was a great and very knowledgeable instructor! Definitely recommend!

Amanda E

The instructors were great. I thoroughly enjoyed the course. It was a great opportunity to learn more about different aspects of being and Administrative Assistant. Being virtual was not an obstacle at all.

Angela C.

The information provided was both interesting and somewhat challenging. It was presented in such a manner that made perfect sense within the role of the EA. Exercises were pertinent, and I believe I took away some very useful information that will assist me as I move forward.

Chandra A

I loved the content and the instructor was fully engaged, personable, and knowledgeable

Mary R

This was a great course and I learned a great deal. Very valuable.

Joy Z

This is not your average training. It is superior on a different level of understanding of what the Modern Executive Assistant needs to do. The course was demanding and detailed, but trainers were great. Jeff and John were encouraging and able to show us how to reinforce what we were learning with lesson exercises. I definitely grew my knowl...

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Letitia J

The course covered a multitude of topics and was very insightful. A course that every person aspiring to become an assistant should complete early in their career to assist them to see 'the bigger picture'. For some assistants who have been in the profession for some time, this course will assist to 'sharpen their pencil' to refresh and revive...

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Thabang

It was very informative, I enjoyed learning more about my Manager's role and also on how I can be a good assistant to him. I would definitely recommend it for other EAs.

Lottie C

Jeff delivered an exceptional course. Extremely happy I attended as its given me a lot more confidence in the work place.

Eva G

It was my first real online training and I enjoyed it very much! In case of technical questions, help was always quickly at hand, the class conducted by fantastic Jeff Lockhart very well structured and always attached to "office reality" and the group - even though only meeting with thousands of miles of distance - built a very good dynamic and ...

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Natalie H

Jeff is a fantastic trainer - the best. He is engaging; very knowledgeable and made attending this online course very enjoyable. I highly recommend.

Jayne A

Excellent course, well run and the content very engaging.

Isabela R

I'm so happy and proud for the ACEA accomplishment. The course was very well conducted, I was impressed with the organisation and content quality, the virtual format gave us a new experiences and opportunity to have an astonished intercultural knowledge.

Nick S

I found the ACEA Course Tutors very Kind and Helpful. I am applying what I learnt on the Course in my work. For example doing a presentation to Senior Management.

Rachel G

It was a great opportunity to be with you and delegates in an amazing time during our classes, sharing and learning a lot. I appreciate that! Rachel.

Johanne M

I have been following conferences and did a lot of reading but never found all I was looking for in a booth camp (even on-line). You offered more than I expected. This course is demanding but rewarding. I wish all business having a promising EA would invest in offering a certification as yours.

Becky

The training course delivered on all levels. I am excited to apply my lessons learned into my daily job duties to help improve productivity and transparency.

Laura S

I highly recommend this course! The instructors are awesome, Richard and John invested a lot of time into our class and took their time to get to know us and our needs. You will be able to network with colleagues world-wide and build your executive assistant toolbox that you will continue to use. Take this course!

Endurance A

My experience of this course was exceptional. The course was very detailed. Real time learning and immediate application into my day to day role. My bosses are happy and can see the difference in support. I am now a strategic partner to them and not just a Program Assistant as usual. The trainers were well experienced giving examples that fit th...

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Dawn B

This course now held on line is one of the best comprehensive business management program for EAs and course I've taken online. The facilitation team was organized and the online academy was very helpful for course materials, assignments, discussions and resources used throughout the month long course. I'm incorporating the materials and what I ...

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Kylie M

Highly recommend this course. The trainers are fantastic and the content well thought-out. Learn new skills and network with like-minded people across the world.

Isabella O

You are an epitome of what you teach, great leadership and and mentorship. Your patience is overwhelming, your respect for cultural differences is great. Thanks to the team, Rich, Jeff and Christian.

Pauline A

Jeff and Richard are wonderful trainers! I definitely learned so much!!! Thank you for being our cheerleaders and caring about our growth!!

Paula T

The ACEA accreditation was THE BEST course I have attended in my field! While showcasing the skills that a Modern-Day Executive Assistant should possess in order to best assist their Executive(s), the course provided useful tools for each module that can be used in real-life work settings. Through clear explanations of the business/Executive sid...

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Sandy M

The ACEA course was THE BEST I have attended for an EA. I was attracted to the course because it covered what organizations are about and how to gain and enhance the skills needed to assist your executive. The course delved into the key components that a modern day EA has to manage on a daily basis. Gaining perspectives from across the U.S. and...

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Charlene M

I really enjoyed this course and learned a lot that I can use in present and future positions. The way the course was laid out gave me the eye to see my position, responsibilities from a different view and perspective and a better understanding of how important the EA's are to every Corporation and organization. Richard and Jeff were amazing and...

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Francisca A

This program has helped a lot. At first I learn without knowing how to apply them. Jeff and Rich; you have done really well. Rich, you were on our tow to the assignments and quizzes. you corrected where necessary and also encouraged us to do more. I will be glad to meet more of these trainers. Thanks so much for this opportunity

Mariko N

Before joining the program, I was so nervous as I was not sure if I could catch up with it. Once started, I found my concerns were gone as professional and considerate trainers, Richard and Jeff, led us to the details step by step; delegates from all over the world were kind and listened to me, and the contents were extensive and interesting. No...

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Paula D

A fantastic opportunity to explore a wide range of business topics that the modern day executive assistant faces today. The course was brilliantly delivered by Jeff & Richard, with participants from around the world. It was fantastic to connect with like minded people from different companies, which provided such a unique perspective. Thank you!

Helen

This course is really interesting, useful and covered so many relevant topics. I would definitely recommend it. The trainers, Jeff & Richard, were excellent. Really knowledgeable, engaging and made everyone feel comfortable.

Deborah M

The course covered topics all EA's need to know to help their executive run their business. The instructors are knowledgeable and balance the right amount of group, break-out sessions and homework. I highly recommend this course to others. You will gain a certification and lifelong relationships with talented EAs from all over the world.

Brittany W

Such an amazing opportunity! This course came highly recommended by other Executive Assistants within my organization and Jeff and Richard sure did deliver! Even virtually, the group made such a meaningful connection. I learned how to better use my skills and my knowledge of this field now greatly surpasses what I knew going in. I can't thank Je...

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Nicole M

I've had the opportunity to undertake the ACEA course and from my experience, this course is very intensive and covers all faculties the Modern Day Executive Assistant requires to significantly exceed in their organisation. Gone are the days when EAs were seen as just bringing coffee to their executives, taking minutes and booking meeting and s...

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Ese Olufemi

great course, the content structure is quite deliberate and insightful

Marco M.

ACEA has been an amazing training! It is what helps you to take the next step in your career, being a Strategic Business Partner for your Executives. Both Jeff and Richard are amazing trainers, they add their insights, experience and knowledge to each topic we discussed. It is also an opportunity to meet amazing EA/PA colleagues from many countr...

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Gloria

This is an investment in your time and financially but so worth it. You will not be disappointed. You will be challenged and stretched towards reaching a new level in your career, and it feels great when you do. You can do this and will do this. The facilitators are excellent, and you will have all of the support needed to succeed. There is no f...

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Monika

Jeff and Richard were fantastic instructors for ACEA America Online January 2021. They were able to cover so much information, along with facilitating discussions and assignments virtually.

Heather B

I have been working from home since March of 2020 and have taken several virtual courses. This by far has been the best one yet. This course touches on so many different areas of the modern-day executive assistant field and as well as the uncomfortable area of public speaking. I enjoyed collaborating with an amazing group of EA's as well as o...

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LEA D

What an excellent stock-take! Everything was either a refreshing reminder of important basics (and not so basics) or the sharing of practical, no-nonsense set of tools & practices to work, think more efficiently and in a modern way. It's also infused with a positive & agile outlook which gave me a renewed sense of purpose and energy. Thank you!

Shirlee D

This course was really interesting, inspiring and thought provoking. Would highly recommend.

Jo Hughes

I very much enjoyed the variety of subjects covered in the ACEA course. It has encouraged me to look at the bigger picture within my organisation and the ways in which I can influence positive outcomes and become a strategic partner to my Executive.

Agnieszka Z

I greatly enjoyed the recent ACEA course which was conducted via zoom. The content of the course was interesting and varied, the trainers were very knowledgeable and supportive and included some real life examples, which made it memorable and interesting. I also learned a lot of from other participants during our team work activities. I can reco...

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Dorthe K

I would have preferred the course to be a bit shorter, it was difficult to be away for 5 days when also handling work in the evenings. Some of the group work was fine - however there were too many sessions during the day. I would have preferred to have group discussions instead. I think it would have worked fine since we were a small group. I li...

Winnie K

A good course with relevant topics. An inspirational trainer who put the context into real life with small anecdotes. A good mixture of presentations and group work.

A Hoff

Very interesting & useful course on all the different aspects of a modern, international company. Conducted in a professional and friendly atmosphere.

Maria

Great course, relevant subjects and inspiring teacher.

Elina

Our team have recently taken ACEA course in Copenhagen, and I am very pleased with the content, structure and presentation of the course. It's a great combination of soft- and hard-wiring, providing participants with the vital for modern corporate professionals people skills, as well as an understanding of how a modern corporation works. You get...

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Ying W

One of the most comprehensive course I have attended in recent years with all relevant subjects and topics you could think of for a EA/PA, although intensive but very interesting. The trainer was very pleasant, structured and professional. I particularly enjoyed the team exercises/case studies which sparkled many great and inspiring discussions ...

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Lise S

Touches on a wide range of really relevant topics and creates awareness of where and how to improve as both an individual and an EA

Sarah S

Outstanding course - skilfully taking us assistants on an exiting and interesting journey to become Business Partners. All the business terms that I prior to the course didn't fully comprehend, is now clear to me, and that enables me to better support the business.

Helle G

The entire training was very interesting and valuable. All topics were highly relevant for EAs and tools/models easily applicable in daily tasks. The trainer, Richard, kept a high level of good energy throughout the entire week and gave good explanations and examples also relevant for the delegates' specific businesses. Would strongly recommend ...

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Roxanna C

The course exceeded my expectations in terms of content. The trainer had first hand experience of the business world. The structure of the course allowed each delegate to participate and share their experiences and ideas. The small group was perfect and it allowed delegates to be more interactive and engaging. I do feel that this course can ...

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Lorain d

Ian Shipley is the BEST - he took a training that could have been boring and incorporated personal experience both personal and professional to make the class feel very welcoming and encouraging.

Pam D

I took the ACEA certification training in Mar 2020. Ian was our trainer and he was excellent. He made sure everyone was engaged and kept our interest the entire time. Fabulous class - I really learned a lot

Lisa C

I truly appreciated the depth of knowledge. I will use useful tools and resources in my administration plan going forward.

Rita

If you're looking for a great EA course to help you in your EA role - look no further. This course has really helped me understand my role as a strategic business partner moreso, and how I can challenge and also add value.

Lucille

Fantastic course, awesome inspiring facilitator and a definite must for all EA's!!

Sindi D

The ACEA course is such an excellent one for any EA who's looking at a fresh approach to their role. The best part is you get to look at a business from your executives perspective and identify how you support them!

Rikke H

An intense but very rewarding course, which introduced so many of the tools senior management is using in their every day operations and hence, making me as a C-suite EA better equipped to act as a partner to my Executive rather than "just" an admin. I left the course feeling more knowledgeable, inspired, and motivated to to do more - both for m...

Tanya S

I have attended a few courses specifically for EA's and have not really found any value in them. The ACEA course, however, has added tremendous value! The work covered is relevant to our everyday operations and is aimed at the EA to assist us to become true business partners to our Executives.

Amina A

I absolutely loved the course and benefit quiet a lot in regards my position and JD. Would recommend for anyone who wants to expand their knowledge in EA position.

Alison H

Attending this course gave me some useful ideas on how to enhance my role as an Executive Assistant - and how to manage my Principal, as well as giving a detailed overview of how to project manage a task. The delivery of the course from Jeff was interesting, amusing and informative.

Emma H

I found the course incredibly useful and interesting. We covered things I was not expecting, like project management and governance. I enjoyed our group discussions, there were a mix of people, not all EA’s, the different insights into the business were fascinating. The trainer Jeff was brilliant, he was able to make everyone feel comfortable a...

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Adriana d

This course was very intense, informative and the materials are right on par with the title. I would recommend this course for any assistant new into the role or as a refresher for people who have been in the role for a long time. Thank you Richard!

Debbie P

Richard was an excellent trainer - inclusive, personable and extremely knowledgeable. The course covered such a wide variety of subjects - some familiar and some new but all central to the role that we have. I definitely feel that I have a lot more tools at my disposal now to undertake my job at the highest level. Thank you to Richard and all th...

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Crislaine

This course is exceptional for all assistants. All content is prepared to give an overview of the different strategic points of the companies. It is excellent for all assistants, as we often do not have ALL the content covered in the course in our current activities. Richard Arnott is an excellent instructor, who handles all subjects very well...

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Lisa H

Exceptional course, covered so many relevant topics. Very much enjoyed the slow progression of delegate presentations leading to final presentation at the end of the week. Trainer was a font of knowledge and pulled in many years of experience, knew when to put delegates to task and also lighten the mood with anecdotes. Highly recommend, which...

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Keith S

A very enjoyable and informative course that gives real skills that can be employed in the work place. Delivered by experienced trainer who has seen that and done it for real. A very inclusive course that ensures that everyone has an input.

Nikhola

I felt like this course was really good. the group discussions and the group work made it more interesting. The setting was also good with good quality food. The tutor Jeff Lockhart was also really good explained the units really well. Im glad I passed my course.

Helene

This was an excellent course! Jeff had extensive knowledge of the material he covered and his teaching style was very engaging. He was able to get a group of 20 strangers to take part in the various exercises as well as interact with each other. There was a very wide range of topics covered, each one as relevant as the other. I am not an EA b...

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Trang T

Highly recommend this course to any EA that is looking to improve his/her skills.

Coty S

I think it is extremely valuable that this course is executive lead, first and foremost. It provides the delegate the opportunity to understand not only the asks on their executive, but also lends tools to intelligently review processes in their own org and have many suggestions and tools "up their sleeve" to offer to leadership. The team exerci...

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ANA

The ACEA course greatly exceeded my expectations! It gives a very good overview of organisation/business topics that working as EA or general administrator you aren't aware of. Teacher was very approachable and knowledgeable, facilities and food provided were very good. It was nice that we were a relatively small team (everyone very friendly!)...

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Claire H
Chris S

Excellent, high quality and enjoyable course with the right mix of instruction and exercises. I learnt much from the course, as well as the others participating and final presentation. I also believe that the content was pitched at the right level which allows EAs to think as leaders and talk to senior managers and directors. Many thanks to Jeff...

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Jessica S

The review title pretty much sums up my feedback on this course. The ACEA course was absolutely brilliant to say the least, I loved that it covered so many different subjects. I feel this course helped my confidence, it just pushed me that little bit further. I really enjoyed meeting new people and couldn't fault the trainer Jeff Lockhart at all...

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Jane F

I really enjoyed the course! It was intense but I learnt lots of new skills and knowledge. There were tasks/ exercisers in-between each section and they really helped to keep you engaged and give you the opportunity to put your new skills into practice. I would highly recommend the course to Executive assistances and Business Managers.

Debbi S

The ACEA course exceeded my expectations. It was challenging, but the hands-on team exercises made it fun as well. Richard, our instructor, was very knowledgable. I highly recommend the course.

Christine

I have attended several seminars, workshops, training's, etc. over many years that I have been an EA. This topped all of them! The content was great, I was stretched into areas I was uncomfortable and learned a great deal. It was also a plus to be given the time to engage with the other EA's to learn from them and their experiences. I highly...

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Hannah R

The course was informative and interesting, Jeff made the topics engaging and encouraged us to discuss and debate each one as a group. He was brilliant at contextualising each topic by linking it to relevant and interesting true to life examples. The activities at the end of each topic really enabled me to put the learning in to practice and gai...

Fiona C

This course was just what I was looking for - aimed at experienced, high-level EA / COS and very much business-focused, offering tools and learnings that I have already started to implement. The format included a lot of group interaction as well as specific exercises we worked on together as a team - a great way of putting theory into practice, ...

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Roselle C

IAN was wonderful, he was very knowledgeable in all areas discussed and provided insight on the role of an experienced EA/PA from an executive perspective. He provided us with insight on how he worked/utilized his past PA/EA's which was helpful and good for us to hear as a group. He was funny, pleasant, and punctual and I highly recommend IAN fo...

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Michelle B

I really enjoyed the course as an introductory and refresher to many topics. The group of candidates were diverse and we were mostly of a similar seniority and standing. I really liked the fact that the instructor talked of his own experience with his various assistants which helped to bring the material to life. It would have been nice to...

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Laura A

It was certainly the best course I have attended and delivered everything it set out to do. There were only 6 of us (4 women and 2 men) on it which enabled a really close knit interactive group. The trainer was fabulous – really engaging with a GSOH.

Appah S

It was an eye opener for me on how well to structure a functional organization and personal development to handle every day task at home, in the office and on the go... the course were well outlined to educate anyone and at all levels. The manual is self explanatory which aids learning during the course and the anchor instructor is a Professor b...

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Abdullah A

the course was so great, a lot of interesting subject

Tammy M

The ACEA course was very well prepared and presented. Richard's business knowledge took the course to the next level of learning. Providing past employment knowledge and stories helped understand the language and material.

Christine G

It is the most, beneficiary, fruitful, educational experience I have ever attended, the facilitator "Mr. Ian" was just amazing in delivering the course with real life story .... Definitely I came back home with added value in my career and a mind set to apply whatever I have learned during this training. Thank you Innoverto, thank you Mr. Ian.

Eiman
Yulia

Really great course. Helped me to see the bigger picture of my position and made me understand that i was doing some things wrong. Now i will take corrective actions and the most important i know how to do it thanks to this course!

Fran S

I recently completed the ACEA Certification training and I would highly recommend it for an Executive level assistant who is interested in broadening their knowledge to be better prepared with the necessary skills to strategically partner with the executive(s) they support. This training takes a deep dive into the ever changing roles and respon...

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Margaux S

This course positively exceeded my expectations. I came to the course desperate for insight on how I could advance my career by becoming a true Business Partner to my Executive. I want to make a much bigger impact in unexpected ways to my Boss and the Organization as a whole. Each day of training provided me with solid tools and approaches wh...

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Katie

I have felt for awhile that my company and bosses have not been utilizing me or the administrative role to the full potential. I took this course in the hopes that I would get some pointers of what I could do to really help the company and the exec's I support. There weren't pointers, only because every company and executive's needs are differ...

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Melissa M

Richard was an outstanding instructor with a plethora of information to share. I recommend this course for all EAs!

Serena B

This course was both insightful and a fun experience! I thought Richard did a fantastic job of educating while making the material a bit fun and not too dry. Though I'm a bit shy in group settings, I felt very comfortable with everyone in the class which made all the interactions enjoyable. I appreciated all of the group exercises, definitely ke...

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Sheila C

Exceptional course. Richard did a phenomenal job instructing. I would recommend and EA take this course.

LAYEEQ UR R
asmaa Z
Melissa R

Of all the EA type trainings I've been through, I found the ACEA course to be the most comprehensive. It was fill with information I already knew, and some I didn't. And it was presented in a way that will help me to reinforce my role and be a better business partner to my executive. I have already recommended this course to my colleagues.

Sharmie

This coarse was a fast-paced learning event. Engaging and challenging. Richard was amazing and kept us on our toes. It was fun meeting EA's from across the country and even had some from outside the US. Lots of great take-away templates and ideas! The group exercises allowed from great feedback! Every EA should take this course.

Krisanne N

This is the most extensive and thorough training and education I have experienced for the modern Executive Assistant. A very comprehensive course that was informative and entertaining. It was great working and collaborating with like minds.

Allison

Loved the variety on this course! It’s a fairly intense course because it breaks down a number of subject matters into just a week, but it’s just the right balance. Richard Arnott is a great instructor. He clear and concise, engaging and adds the right balance of humour. Participation through team exercises and presenting to the group is a grea...

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Karen

This was the most content rich course I have taken for EA training. It really helped support the argument that these roles have changed dramatically over the years and should be respected as strategic business partners in all organizations. Richard is very thorough and easy going.

Christine C

Hello. I thought the course was great. So much valuable information. Richard is a great instructor and brought so much to the class. I truly enjoyed it and look forward to seeing a part 2 to this session. Thank you for the opportunity.

Racquel

This course was very informative. Richard kept us engage in the class. I was very pleased with the training and look forward to another one in the future.

Junnell A

Overall the content was good and brings a new perspective to the EA role. Richard was a great instructor!

Udak

The course material and subject delivery was excellent. I had a clear underatanding of how roles and responsibilities of the EA has evolved. The ACEA positions me to evolve as well.

Judith O

The training was very educative & enlightening. I recommend it for other Executive Assistants & Personal Assistants who want to be strategic in their work approach.

MATTHEW O

The training was highly impactful, though intensive in nature but I really enjoyed it. Mr. Ian Shipley is a great teacher, very interactive with motivational teaching tactics. He has a unique style of getting learners' attention and obviously passionate in his presentations. Ian is noted to be empathic to the plight of learners, this I persona...

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Osasu E

The training was informative and our Instructor was very committed to us learning. The exercises were practical and useful. There was a lot to gain from the one week, and maybe a little more time is necessary in order to digest such large info in such a short time. The instructor gave it his best though and I absolutely enjoyed the experience

COMFORT U

THE MOST STRATEGIC AND TRANSFORMING TRAINING I HAVE EVER ATTENDED....WE ARE ON THE DIVIDE OF THE WORLD WHERE THE ROLE OF AN EA IS A DEAD END ADMINISTRATIVE ROLE....BUT AM THANKFUL TO THE INNOVERTO GROUP THAT HAS BROADENED MY UNDERSTANDING OF MY ROLE AS AN EA ..NOW I SEE MYSELF AS A STRATEGIC BUSINESS PARTNER THAT MAKES WORK HAPPEN TRANSITIONING ...

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Victor J

Superb course content and excellent delivery.

LOOKMAN S

The training was highly interactive, and I enjoyed the series of exercises we were engaged in. Of significant note is the facilitator, Mr. Ian Shipley who gave an excellent account of himself in terms of method of approach and knowledge of all the topics.

Genevieve

I really enjoyed the course. Very insightful - great comprehensive content, supported by a thought-provoking interactive approach.

Nikki A

I had been searching for an EA/PA course for some time and was very skeptical about this course, however I am so pleased that I was wrong. The course was informative and relatable. Each topic for me closely related to my day to day work, it was great to cover all the topics and learn new ways in which to make improvements by using certain met...

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Sophie F

The course was very interesting and intense! Richard Arnott was excellent in mixing lectures, numerous examples with a nice touch of humour and exercises - which made the course lively and always relevant.

Jayne P

I thoroughly recommend this course. Whether you just need to update your skills or are looking specialise in this area. I've come away with much to think about!

Lisa N

Have just returned from Richard Arnott facilitating the above course and I would like to say what an excellent and thought provoking course it was, and I have already starting implementing some of the learnings in my day to day.

Braibi H

The course was very practical and hands on. l learnt a lot especially with the group exercises which where very realistic and the DISC profile which helped me have a better understanding of myself and my boss.

Charlotte H

An absolutely brilliant course, well worth the investment. It allowed me to utilise the skills I already had and gain new ones that I didn't know existed. Richard puts you at ease straight away, and is always pushing to get the best out of you. Very detailed and in my opinion a cut above any other course that I have been on. It has definitely gi...

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Tracy J

If you are considering attending this course, don't give it a second thought!! It was brilliant. It took me out of my comfort zone and brought me back again. So much content - really valuable. And Richard is a fab tutor.

Georgina M

This is a very informative, very detailed course that covers a large area of business not just admin. This course is a step above other EA courses. It helps assistants think outside the box and using all the tools taught at the course, one can elevate themselves to a business associate and actually work as the right hand person to their manager...

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Silvia M

The training is well designed to cover all the basis of secretarial tasks, in a logical order and with sensible and valuable teaching. Some tips and tools presented and shared are truly valuable and I will propose to my manager to apply them to our working environment as they might be key to improving our performances. Also, Richard Arnott is a ...

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Grace B

Course: The course content was good and clearly covered the set objectives. However the duration of the course was relatively short considering the content. Facilitator: Ian is a great teacher with in-depth knowledge, great people skills and pleasant personality. He was patient and came down to the level of an EA and made the course easy and e...

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Ernest D

The ACEA enabled me to discover the principles of a good Executive Assistantship. It was detailed enough for the range of roles I play.

Millie O

This has been one of the best training I have attended. Very great and insightful topics with an all-inclusive way of teaching the topics. Our instructor Ian, made it very flexible. Very advanced and timely for my role.

Nancy R

The Trainer is so patient and he really made me understood all that he thought easily, although it was not new to me. and I will recommend him anytime to other organizations for such training. I will also ask BMTG to something higher than the EA training in future.

Jayce

The trainer, Richard Arnott, are very knowledgeable and clear when delivering the course. A highly recommended course for all EA to attend.

Rainy L

This is a completed and completed training / workshop for the executive assistant. Lots of exercise and team work which enable the EAs to share and learn each other actively.

Adelene C

Insightful and topics covered are closely related to day to day work. Lots of interaction and exchange with people around the globe who attended the course. Worth attending

Christine P

The most worthwhile course, took me completely out of my comfort zone which was great, very good tutor, inclusive, explained things really well, and he wants you to succeed. Would most definitely recommend any EA no matter where you are in your career to do this course.

Boio M

This course is very intense yet very informative and well structured and always on Time. Richard was an excellent Trainer who made sure everyone was up to pace with him. This training is worth the money paid. I will recommend for my other EAs to attend this training. Now I have to do my part by implementing what was taught and learnt into practi...

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Lynn M

Wide-ranging topics, lots to learn, and wonderful networking. Will be promoting this at work and getting other EA's to attend.

RSA

its very useful to understand other aspects and to try to develop some missing skills that been provided in this course.

Ulla V

The ACEA is a full loaded inspiring 5-days' all-round course touching in on the most important topics for EAs today. I would recommend all EAs to take this course to upgrade themselves to executive business partners! Richard Arnott is a very inspiring teacher, patient and with a good sense of humour. The exam is a multiple choice test, which fro...

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Else B

The course touched upon all aspects that we as EA's need in our daily work. It was a good mix of team work and ordinary training. The trainer did a very good job, and as a attendee I was never bored or found the material irrelevant. I am happy to recommend this course to other EA's.

Magali

this course is the most compact and interesting EA course I've ever been to. It has rekindle the flame that existed in me a while back and I'm so grateful for it.

Wardah M

Well facilitated course with relevant topics that every EA will require. Richard was helpful and knowledgable and the excersises and group-work useful and engaging. Furthermore, it was a great opprotunity to network and meet other EAs from various industries :)

Glaucia C

The course was great, better than I expected! The training met my needs, I learned a lot, and I am very excited to bring new knowledge and experience to my daily professional activities. The format of the course helps to engage everyone to the content. Also, Richard is very knowledgeable, professional, helpful, he shared useful tools to improve ...

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Tatiana S

Excellent opportunity to improve my skills and develop new ones. The course is modern and relevant!

Regina S

This course exceeded my expectations. I indicate the professional Richard Armott and the course!

Taís F

It was an amazing experience to do ACEA in Brazil. The contents are high level and also the methodology. Richard coordinate the team perfectly. I achieved my expectations and be very motivated to achieve my goals as an Executive Business Partner.

Marcela B

At this moment, for Brazilian Executive Assistants ACEA training presents all of subjects are mandatory for the modern executive assistant. Based on topics will help us to perform better on our role, this training can shift our mindset to focus on best results and reach high levels in our career. Beyond this we can become real business partners.

Marta d

“Expectativas mais que superadas, pois não tinha noção do que me esperava. Foi fantástico. Meu muito obrigada".

Bárbara S

The ACEA course was the best course that I participated!! Was a time to improve the executive assistant skils and English language too. It is very important to know the CEO overview about this beatiful profession.

Astrid

This course gives a broad view about the current and relevant management topics, you also need to know as an EA. The exchange with your peers is also very valuable. I can only recomment it.

Rebecca

The course is intense but quite similar to our daily works: receive different tasks which requires to complete within few hours in a professional manner. I enjoyed the most were Project Management and Leadership Skills. Besides of learning, it was a great opportunity meeting other EAs around the world, we had a diversity group; and also a great ...

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Margarita I

It is a well structured course, covering a lot of subjects, it has many examples to work on so that you can understand in depth what is taught. Ian is a good instructor who knows what he teaches, has a variety of simple examples to help each one candidate to understand the topics. The length of the course is satisfying. I will definitely try to ...

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Bianca A

What a great training! It was a very productive week and from my side, I could learn a lot and for sure I'll include to my daily work what I've learned. The course is very good formulated and Ian Shipley has a good didactic and he transferred all subjects easily to us. For me, this certification will open the doors of a good job opportunity t...

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Carla C.

The course is very intense for the one-week duration and it approaches several important topics. Our trainer is an excellent communicator and supported us a lot through all the team presentations. The group was incredible, feel lucky for having met and shared the week with such amazing people! And, many thanks Ian for all the support and for the...

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Esther B

The Course was informative and practical. The Instructor Richard was excellent. With it, I have been assigned a Leadership role. Can't go wrong with ACEA.

Ngozi K

I will give this course a five star rating. Very informative and engaging.

Ndikum N

ACEA , is like a light at the enter of the tunnel to.me who never had the opportunity to acquire a university degree!

Laura F

The course is very well organized, intense and geared for those wanting to advance their EA skills. This is not a beginner course.

Lisa G

Richard was amazing! He enabled us to learn at the highest level and supported us through the team presentations. Thank you Richard for an amazing experience!

Lani C

Mr. Richard Arnott was impeccably on time. He waited until everyone was settled/seated before he engaged and covered a range of topics. Very insightful and interactive. Presentations were were interesting, good slides and funny videos that kept us all engaged - refreshing and motivating. The learnings were practical and informative. Intensive, b...

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Susan R

Exceptional course, content and instructor!!!

Melinda German

The course far exceeded my expectations. The instructor was enthusiastic and kept us engaged by relating the material to our daily operations. I especially enjoyed the group work which allowed us to interact with co-workers we normally wouldn't see, discuss common issues and collaborate on a solution.

Kathy D

The ACEA training was an amazing experience. The information covered and the interactive format was presented incredibly well by our instructor, Ian. This program was very in-depth and covered a variety of extremely useful topics and information that will sincerely benefit each of us in achieving superior performance in our Executive Assistant...

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Carmen

That class was very informative, knowledge based and thought provoking. Ian Shippley did a FANTASTIC job leading the course and keeping everyone on task. I would definitely recommend this course to colleagues.

Melinda G

The course far exceeded my expectations. The instructor was enthusiastic and kept us engaged by relating the material to our daily operations. I especially enjoyed the group work which allowed us to interact with co-workers we normally wouldn't see, discuss common issues and collaborate on a solution.

Rebecca L

This course is a must attend if you are a Senior Executive Assistant! Very informative and well prepared. Richard Arnott and his team have developed an awesome course with the latest information and great examples of how all is used in the business world! I highly recommend this class!

Josephine K

Hi Richard, thanks for making our time worthwhile. This is about best training I've attended. I want to give it a 5-star. Thanks, you got me thinking again.

Lawrenda F

Going into the course, I was a bit apprehensive. The course was recommended to me by our in-house legal advisor. However, I cannot thank her enough (which I have already relayed to her). I was blown away by Mr. Arnott's delivery and expertise. I truly left the seminar,. not only empowered and motivated, but a will to do more for my organization,...

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Shealia M

I really enjoyed the course content and our instructor was AWESOME. He kept the course information interesting and engaging.

Yolanda L

The class and instructor are exceptional. I know for certain that the principles taught will be used in my professional and personal life.

Mary J

I attended the training in Rockville, MD. My instructor, Ian Shipley was outstanding. I felt he really understood Executive Assistants and the classes were thoroughly enjoyable. Great content! I have already recommended to 4 other EA's.

Hela M

it was a great course. thank you very much

Preethi B

The course covered various topics, all of which is essential for an effective EA.

Adriane M

I specially liked the practical exercises and the exchange with other participants.

Mandy

I enjoyed the course however, I believe it should be split into two and have one course for beginners /intermediate and one for advanced in order to go into deeper dives and high level strategy etc.

Reema R, Mumbai (India)

The ACEA course is very well designed, it covers topics which are required by an EA. Thank you team BMTG(UK)Ltd for conducting it in India. The course was also very well facilitated by Mr Jeff Lockhart

Barbara M
Modesta S

The course was rich and enlightening. All topics taught were relevant and of great importance. The course was also very well facilitated by Mr Shipley. He is a good communicator and was able to engage the participants.

GRACE M

" an extremely helpful training and informative ...defiantly my work will great produce quality results" Ian the facilitator was amazing!!

Sindhu S

Very informative and helpful. Improves your confidence level

Karin C

Well presented, facilitated course for the modern day EA. Richard Arnott imparts a wealth of experience and knowledge whilst providing clear and professional learning materials for duration of course. Interesting and thought provoking group exercises throughout. Highly recommended.

Zoe A

The course was very varied and covered a lot of subjects, the material sent to us afterwards was extremely helpful and gives a good base to put what was taught into practice. it was lengthy and a lot of information to take in, in the 5 days but the breaks were well placed and this helped keeping focussed.

Elizabeth

This was an excellent course, it give me a great insight and understanding into the business. Richard delivered the course in a professional manner and he knows his subject, Well done Richard.

Sarah A

The course was well paced and enjoyable. I’m not sure how much immediate relevance it has but it was definitely a good opportunity to refresh some subjects and introduce new ones. Thank you

Sharon H

This course is a good introduction to the myriad of 'hats' an EA is required to wear. Topics are varied and presented in easily digestible chunks. Workbook could benefit from an index at the start

Daphne

The course has been really interesting. It has shown me how to run a business, what is all involved and how an executive assistant can support her executive. Richard is a very good trainer and entertainer.

Norah K

Amazing! It was an opportunity for me to have attended the Fleming/BMTG in Nairobi. The course content was well planned and was an import resource to me. For the Trainer, Mr. Richard Arnott is a Trainer by calling who trains while mentoring from his rich experience. I argue fellow EA’s who have not attended the course to consider taking it. ...

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Christine N

I have learnt so much; applicable stuff. Meeting Scoring, Boss' weekly targets and review at the end of the week. DISC and how to handle different people. and also, networking!...amazing team, Richard, brilliant teacher...totally love it! will lobby for my colleagues to attend the same.

Anne K

The Trainer is very experienced and gives his life examples. I liked the fact the he is at the Executives level and therefore gives us what the Executives would expect from their Assistants. The content is very rich and practical.

Jesintha V M

The course was amazing, it gave me an insight into how the EA role functions and how we can transform to become business partners and not get stagnant in our current roles. The course material and the exercises were too good and helped in collaboration. The best part was networking and getting to know how people and the role functions in differe...

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Syreen B

Very interesting and interactive course , i really enjoyed this experience. Thank you for everything Richard

Mbeke N

Super and very advancing. Richard is a brilliant trainer coupled with positivity and patience. A week was so short.

Rupinder S

Worthwhile investment that will take your career to the "next level". Richard is excellent and at the top of his game. So pleased to have completed the course. Looking forward to read the manual again and refer to it throughout my career. Thanks Richard!

Patricia W

Comprehensive course which will definitely help me increase my productivity.

Cristelle

This training was excellent for new EA/ and for experienced EA. The course was very interesting and a great opportunity to enhance existing knowledge and to get information about topics that might not be part of our usual tasks.

Ismail S

The training was quite intensive and it covers a wide range of topics to adequately equip the modern day Executive Assistant for the task ahead. I would however want to suggest that an audio of the training could be made available to participants after the training. It will assist them greatly when they are revising the training manual and it wi...

Dawn L

I would thoroughly recommend this course; it covered a wide range of topics which has helped me in my day-to-day role and to progress my career as an Executive PA. Richard is an excellent trainer. There was a great mix of delegates from across the globe and from a wide range of industries, which made the course more enjoyable. Thank you!

Gloria G

This is an excellent and comprehensive training. After many years of not having taken a course such this, I think it is the perfect choice for a Senior Executive Assistant. Our trainer, Ian, shared the wide experience he acquired during his working years in different companies. We enjoyed the whole 5 years in a creative and fun atmosphere, and i...

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Elizabeth V

Excellent overview of best practices in a wide variety of topics. It provides awareness and understanding on a number of key areas in modern businesses. I would encourage fellow PA/EAs to request this course as part of their development, and for their Executives to support it. They will see the results, and it will help make the partnership bet...

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Meshari B

The program was very good and I am strongly recommend it for those wants to develop themselves and learn new technique to solve any obstacle they might face in the EA/PA matter .actually, the skills I learned during that week makes me now more awareness inside myself and that reflect to my team into more flexibility in their work .

Sandy S

then this is "THE" training you want to go. It was worth all the research I have done prior to deciding this one. The instructor was great, very well prepared and informative, the location, the room and related services were beyond any expectation. Hats off to Marie-Louise Adlercreutz of Innoverto for making sure the program was flawless in all ...

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Victoria S

Really enjoy the training. Would be nice to add experience cross exchange between attendees

Nina W

I can only recommend the course, especially for the more experienced assistant. It presented a comprehensive overview on what can be expected of a modern day assistant and where one can develop further and is also a great networking opportunity.

Pavlina P

An excellent and comprehensive training delivered by Richard who shared his expertise and experience in the most enjoyable and fun way. I enjoyed the whole 5 days including the final test ;) exercises and sharing stories among my colleagues/new friends. I am feeling much more confident in so many different business areas now, I left inspired a...

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Emily G

This was a great and informative course, that I found very interesting. Richard was a great course leader, who was always on hand to help. I enjoyed it the most due to the team activities which is the best way to help me learn about a subject just discussed. Thanks again!

Vicki G

I thoroughly enjoyed this course. It was informative, engaging and of great value to my role as Group Administration Manager. I have many takeaways from the course and look forward to implementing new and improving on current work processes from the knowledge gained.

Sreypov T

It's a great course. I enjoyed the training and it was a good opportunity for me to meet and share experience with other EAs from difference companies. The course covers many topics that EAs should know not only about the time management but project management, financial management, leadership skill, problem solving skill etc. One thing that I w...

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Jackie H

Richard was an excellent trainer throughout the five day course. He brought a wealth of expertise and knowledge and I am looking forward to using some of my new skills over the coming months within my own role and those of my team.

Ana M

I am very satisfied with the training I received at the ACEA training program held in London this September 2018. I would highly recommend it to other seasoned EA's who are serious about their careers and receiving an accredited designation.

Francesca

Well done! I have highly appreciated the course's contents, the trainer as well as the network and exchange opportunities the ACEA Course delivers. Back to work, I feel "well equipped" for my everyday challenges!

Barbra G

Attending ACEA has given a opportunity to grow while having fun with my fellow colleagues! Breaking out of my comfort zone while absorbing the energy of like-minded individuals and it has been an investment in myself, my career and my company. Thumbs Up!!!

Vicki F

I highly recommend this course for all EAs or PAs who are looking for high level training. Having being in the administrative profession for 30+ years - this is the first high level course I have attended that left you exhausted every night having had a full intense day of effective training to enhance a strategic working partnership with your ...

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Suwanna E

It has been a great experience to be part of ACEA. A very good course and would definitely recommend it to fellow PAs.

Twinky W

Really useful - Intensive Course for 5 days. Good forum to get EAs joint up!

Porntipa N

Highly recommended for all EAs or PAs who are looking for something extra miles from what you have done or what to become your boss's partner. The course contains a lot of useful topics you need to become advanced EA. It is not fancy outlined course but it is full of details and tools/tips to use in your daily life. EA doesn't do only administ...

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Vagi A

The overall course was intensive well organised

Matire S

I found the course very beneficial. Richard has the experience and knowledge and delivered an exceptional training. I found him great in his delivery which made learning both enjoyable and at times fun. I would love to hear about all the courses you have on offer and will stay in touch. Will definitely be recommending this course to others. ...

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Michela

The five days masterclass is a journey where you start with a big binder in front of you, knowing nobody and you end up being a team who works together while you now flick through the binder, which is now coloured with the post-it for each section, revising the course before the test. I suggest to update some tools with the app and include a sec...

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Lori S

ACEA was an exceptional course filled with a wealth of pertinent information to advance the skills of an Executive Assistant in partnering with their Executive. The week flew by as we learned about the principals of management with Richard Arnott through presentation, real life examples, thoughtful scenarios and exercises to test our knowledge. ...

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Judy

If you are looking for a more in-depth course for the EA, try this! You will be engaged and use what you learn during the program to work with your peers in discussion groups and on case studies. You will have the opportunity to earn a designation as well!

Shelley B

This course is invaluable for any administrative professional. I feel quite fortunate to have been able to attend the course. The material covered is essential to any Executive Assistant, and the coordinating exercises working in groups ensures that everyone is retaining the information. Richard prepares all students properly for the exam at the...

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Rachael B, CAP, OM, ACEA

This is a great course to get an accurate account for the Modern EA from an executive's perspective. Richard Arnott touched on the administrative portion of an EA, so much so that I was thankfully incorporating tips successfully by day 3! I've also learned additional aspects of the business to aid my exec as well as prepare for my next professio...

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Rita

Excellent general overview of corporate affairs, with interactive sessions and with a very experienced leader.

Lina M

Very interesting and an interactive tutor.

Nadaelsoukie

I liked the course and the way it is taught yet would like to have an update session after two years for example.

Muhammad A

I attended this program in London during March 2018, along with some wonderful EAs from UK and other European countries. The interaction and exchange of ideas/practices between the participants enhanced the learning experience. Self-awareness through DISC profiling was an eye-opening experience. Course contents include Project Management, Proble...

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Blanka

This traing was more that I expected, harder but I'm glad I did it as my boss and I already ussing few tools I learn.

Baya B

What a great experience. I have learnt new skills and this has reassured me in terms of the way and work and I know that I am doing things I'm the right way. Richard was an absolute star, flexible, helpful and his calm approach has been very helpful. Excellent course!

Tina M

It was very good but very intense. It could have been one more day since it seemed like we had to rush though some items. The team work and the project work was very good for me.

Charlotte

I spent a week in London with 10 other exceptional EAs on this brilliant course. It encompasses important elements of the EA role, explores theories and methodologies and applies this to real life experiences. It was a very interactive and sharing experience which reassured me of my skills and knowledge as well as taught me many new things! The...

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Shaimaa E

Very into the point course with lots of information, Richard was so inspiring .... Well done Richard!!

Heba H

It was a really successful & useful course... full of data & assisting career tips... I highly recommend that course... Mr. Richard Arnott is such a nice, helpful instructor & he explains very well... The quizzes of every day mornings made me recall & sum up all what have been taken the day before. The team exercises was fun & produced positive ...

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Yosr S

The course was very significant and I truly believe that all the knowledge I collected from it will provide great help to me at work

Alaa A

The course was well organized. It's like a mini introduction to an MBA. I would recommend it ,especially for newly hired Executive Assistants ,the course will be a great help.

Omnia S

material is very rich and valuable, but little bit intensive and sometimes I missed some important information

Rabab N

Now I can work in partnership with my executive not for him but with him.

Vania E

It has been a great experience, so different than I expected or had on my mind. Helped me to understand myself & my personality Knowing my weak points, looking at things in a different point of view, wider picture of my goals, role, in the company arranging my thoughts, plans and objectives getting to the root of the problems. The whole expe...

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Kiki Z

ACEPA course had an excellent content, it was interesting, interactive and stimulating.Extremely valuable lessons learnt even after 15+ years of experience. A course with a wide range of topics - everything related to the question: how can I become a better, more efficient Executive Assistant? Practical advice given and personal experiences sh...

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Dung H

I found it was an enriching experience to be part of ACEA™ ** 5 day training session**. The session covered all the basic topics for the modern Executive Assistant. The training not only provided me the knowledge but also equipped me with a positive viewpoint to go back to my daily work.

Kathi R

Even though I have 20 years PA experience I found this course very worthwhile and I would certainly recommend it. We were a small group but we all got lots out of it, it is a very full week packed with great content and lots of tips along the way from both Richard and other delegates. It was a privilege to meet everyone and attend this ACEA co...

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Haneya B

ACEA reminds us how important our roles are in the organization, focusing on the various break-down of daily routine in a more dynamic way. The collaborative brain-storming sessions taught me how we can think out aloud when you are in a team. It was a very good net-working session to meet various industries EA's practices. Thank you for the Enr...

Cindy H

I greatly appreciate ACEPA training. This training touch base on so many topics I deal with daily that I haven’t received from previous training. I believe ACEPA training went more in-depth on the topics that are truly important to tasks and projects handled by assistants today. I enjoy life experience examples as well as culture references R...

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Anon, Singapore

It was an enriching experience to be part of ACEPA ** 5 day training session**. The session was comprehensive and covered all the basic topics from the project management, while discussing the real world scenarios and challenges of the EA's in the modern world. The training not only provided me the knowledge but also equipped me with a viewpoin...

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Jean

This was the first training course that I've been to and it definitely did not disappoint! Richard was amazing - very patient and helpful. The main takeaway from this course has got to be the experiences that were shared among all the delegates during the exercises and it was great to be able to analyze in a deeper context when we did our DiSC p...

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Megumi T

ACEPA course had an excellent content, it was interesting, interactive and stimulating. Very well paced with a group of 20 by an experienced, confident trainer with a great deal of humour. We now have a Whatsapp 2017 Nov ACEPA group where we can stay in touch, to further exchange experiences, seek for advice, etc.

Jemma N

Extremely valuable lessons learnt. Great instructor, delivered the content well.

Sandy G

This course takes the executive assistant beyond their routine job into the world of how the executive runs a business on a daily basis. Valuable training for any assistant who wants to support leadership at the next level.

Jackie L

Deciding to take a week away from the office and job responsibilities was difficult but worth the investment! The course content was extremely relevant, and presented in a way that I could understand. In order for us to better understand the content, group exercises where woven into training course and allowed me to better grasp the concepts dis...

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Frances M

This was a very interesting, fast paced executive level class. I learned so much from Richard. He was very patient and made the class interesting. I will be constantly learning and evolving based on all of the information that I received this week.

Tatia B

This class was awesome. Very professional instructor who brings out the best in his students. A group of EAs who wanted to be the best every day achieved so much more in only a week. Highly recommend to all executive assistances.

Tippy W

Richard did an outstanding job facilitating a class with strong and smart individuals with a range of personalities. He exceeded my expectations with the variety of subjects pertaining to the EA field in the course. I look forward to signing up for a follow-up course if its offered in the near future. Outstanding! #RichardRocks

Pam C

I enjoyed the ACEA training course and would recommend it to administrative professionals who want to expand their current skills--it covers a wide range of topics needed to be a successful Strategic Business Partner. Richards teaching style, his shared personal experiences, along with the group activities provided a great learning experience.

Nesvi P

On a very high level, the course touches on many aspects of managing a business and gives Executive Assistants a greater perspective of the decision-making that their executives are responsible for. We had a very engaged and interactive group and our instructor, Richard Arnott, kept us laughing and interested for the duration of the course. I a...

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Bethany

This course was absolutely amazing! Not only did we have a great instructor but it provided opportunities to have a better understanding of how to support my Executives as well as how I can personally grow. I am highly recommending this course to my peers. It is well worth the investment!

Sunday A

Thanks very much Dr Richard it’s was great experience and time, it’s worth the money and excessed my expectations every aspect was a Business section and excellently done I will surely recommend and we need you in AFRICAN more of this programs.

Susan S.

This was a great class. It was the right combination of soft skills and business knowledge. Well worth the time spent.

Lupita C

a very informational instructive training would greatly recommend it!! I Know it will help me tremendously in my position and stay on top of a moving business environment. thank you to Richard Arnott a great expert instructor and Christian Russell for an event well organized!!

Nocona D

I really enjoyed the course, however I did think that by looking at the agenda it would be even more of a step up. By this I mean that when it says 'enhance your presentation skills - I thought there would be feedback regarding our presentation skills not only on content but actual presentation ability for as many of the small presentations we ...

Wanda K

The course was the best, the instructor Richard Arnott was excellent, I wish it was longer he was a great teacher, would love to go to another one of his classes....would recommend this class to others. thank you very much for having me.

Dani W

Must-have course for an EA who serves on any leadership team.

Kay N

Thank you so very much for a very informative and interactive training course. This class offered me more than other trainings where you walk in and are learning everything you already know. I now know how and why I am a “Strategic Business Partner” to the Executive I am supporting. I always thought this was my role but never had the proper desc...

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Donna C

Valuable course in D.C. which incorporates many of the aspects of the position I am currently in and continue to grow into every day. It provided great tools to help me to continue moving out of my comfort zone. Richard's teaching methods were very effective; great week!

Brenda R

The ACEA course is an amazing course for EAs who are serious about their career as an administrative professional. This course gives you information to help you understand your business’ strategy, as well as, project management, and presentation skills. Excellent!

Wanda K

Very exceptional instructor, will take another class with him. His way of teaching is expert. He is a wonderful person, and a grate instructor as I sad before "Well Done Richard". His method was exceptional. Thank you so much....

Susan D

This is the most extensive and thorough training and education I have experienced in decades. There are courses that promise upper level training but very few that truly deliver, ACEA/ACEPA is one that delivers. Do not attend if you are not willing to put in the work because this course takes effort. Richard is a serious yet personable instructo...

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G Doyle

Richard Arnott delivers an amazingly in-depth course that gets you thinking and realizing the breadth of knowledge needed to be a Modern Day Executive Assistant and true Business Partner.

Becky M

Richard provided a very informative 4 day course that gave me with a better understanding of my organization. His presentation style was just the right mixture of information, humor, and attendee involvement.

Diana B

The ACEPA training was very inspirational, energising, bringing lots of ideas, with both substantial and in-depth knowledge together with case studies, learning from experience and being fully practice-oriented. Well-balanced composition of participants, which contributed to interesting and focused discussions and exchanges. There was also room ...

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Sonya C

A comprehensive training designed to stretch, motivate, and elevate members of the administrative profession. Delegates leave with the knowledge and confidence to advocate for and excel in positions designed for forward thinking, mission focused individuals looking to master strategic partnerships. Truly an initiative worth supporting within ...

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Andrea A

This is a perfectly designed and well thought through course. Kudos to Richard! You will only recognize after the end of the course how all the topics, team exercises and the end presentation come together and helped you to have a really lasting learning experience. Thanks also to all my fellow participants! We were a great team and I thoroughly...

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Karin K

Excellent training course. Should be a must for all EA's. What an intensive week. Thanks to Richard (he did a great job!) and also a big thank you to the whole group in Bath.

Emmanuelle G

A wonderful enriching experience for all, and you don't have to be an EA to benefit. The breadth of material covered in the week made it challenging but the final presentation made by the participants brought everything that was learned into focus. I would thoroughly recommend this course.

Soo

Thank you for wonderful week in Bath! It was a course of my life. This experience will serve as a stable base for my future career.

Desiree T

After attending the 5-day Advanced Certificate for an Executive Personal Assistant (ACEPA) course with Ian Shipley and spending time with some smart amazing women, I am now recharged with ideas, confidence, knowledge and the impulse to thrive. I have loved every minute of the course and enjoyed learning, sharing, inspiring and connecting with th...

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Cate M

The best workshop attended in a long while and I thoroughly enjoyed . Content was structured and very informative - will recommended any Executive Assistant to take the course at some-point in their career line ! Ian Shipley was fantastic couch :)

Julia T

I attended training session in Dubai in October 2017 and this was one of the best training I ever had. Very complete, with a view from the top down which is not usual, especially in our EA word. I really enjoyed the groupe exercices which kept the training very dynamic. Ian Shipley is a fantastic trainer with a great experience that he is very k...

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Samrin

Course was excellent. Thank you for organizing such an awesome training and the trainer was the best.

Grace H

This training is the best I have ever attended outside my organizational leadership degree course. It is perfect for EAs, PAs and Administrative Professionals at different levels of their careers in all business environments. The group exercise sessions were invaluable and worked especially well for me by reinforcing all I learned. I cannot say...

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Amanda H.

Great course and insight to skills required for the modern day Executive Personal Assistant. Quite intensive but very comprehensive and informative.

Ashley H

I found that the course was Comprehensive and covered all the aspects that I wanted to know more about. Really enjoyed the project management part and all the group exercise. It was nice to know that what you currently doing in your job, that you are on the right path with some good tips on how to improve on them. Would love to have more in de...

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Carol

Excellent Course! Comprehensive and Informative!

Sibel N

I really enjoyed this training, it was really informative, we covered loads of topics: DISC Profiling, Planning, Work breakdown Structures, Balanced Scorecard, KPIs, Project Management, Strategy and Tactics, Motivational Theory, Financial reporting, and many more. I participated in 15 group exercises, and I also gave a solo presentation on my la...

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Tania

Great group and great exchanges. Good opportunity to analyze things differently to move forward in this job.

Sarah M

The race was very good where it met my expectations, and I also learned many things that I will practice in my field, I will also recommend this to the other people with the same field to attend. The trainer was also well understood.

Modisane

The content of the programme is articulate and would recommend to any executive assistant to attend this powerful training. I have learnt so much and already applying all the methodologies that I learnt.

Kutlwano

I had an amazing experience, I learned so much a big part of me grew in the process.

Ashleigh C

This is the ideal course to get to the next level. Personally it was a great benchmark to see where I was in the current environment. Great templates and techniques to adapt into the office. I would have liked the course to include a little more future potential technologies and practices to keep ahead of the pack.

VICKY

The course gave me an in-depth understanding of many different areas of a business, so that I now feel more confident in my current role.’ ‘The course is very comprehensive and empowering.

Sipho

I found the course really good, I even liked the way Richard took us through the manual because at first I thought there's no way we are going to finish it in a week lol. I'm glad to have been part of this course it was really insightful.

Yolanda S

I have enjoyed this course immensely. Attending the course has provided me with a more in debt understanding about my company. I have a more detailed understanding of management vs. leadership and have I have a clearer perspective on Management Skills, Project Governance and Project Management.

Mads

What in incredible week of training. The topics covered was so interesting and how we apply it to the "New" EA roles. Time and money well spent. Richard was amazing and kept us engaged throughout the week.

Beauty

A must attend for all EAs. The benefits are simply amazing! The best training by far!

Blessing I

Very educative and the trainer (Ian) was just great

Fiifi W

I believe it was really worth every amount of money paid for it and Mr. Shipley was just one of the best tutors i have had in a very long time. Blending and sharing his work experience whilst teaching was for me the best.

Becky A.

This course is the best I have ever participated in. The package was well broken down for easy comprehension. The practical stories helped to relate the theories and easy steps for the topics. I will recommend office managers and the executive themselves to register for this course. Amazing!!!

Queenie Rosabelle

It was a valuable experience! Our everyday activities as Personal Assistants were presented from a different perspective, that left me feeling empowered and challenged to be more and do more. Each session was very interactive and hands on. Ian Shipley is a Superb Instructor!

Sandra L

I really enjoyed the training, the content is very extensive and comprehensive. I would suggest that the material be printed in colour especially because you refer to colours in the DISC profiling. I would also encourage more discussion and focus on the Top 10 qualities of the modern EPA as these are the areas we need to really develop. The t...

Sarah S

It was a great learning course with a lot of information to take with. Thanks to the team and all participants to have made the week in Zurich unforgettable!

Olena W

The Course was very well organised. The material is too big. I personally felt lack of time to share some experience which is sometimes better then just theory.

Olena W

The Course was very well organised. The material is too big. I personally felt lack of time to share some experience which is sometimes better then just theory.

Pam L

I am so pleased to have joined the ACEPA training in June 2017. The course overview is very thorough and formalises my expectations and the challenge I now have in 'educating' my bosses for us to work more effectively. Richard is a very knowledgeable tutor, with an amenable manor. Thanks also to my co-trainees that week, we worked well togeth...

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Tracy H

Good all round course for the aspiring Executive Personal Assistant. This course gives a flavour of many of the different aspects of business to master to become an effective and efficient Executive Personal Assistant. Possibly does not go into enough depth in some areas for current EPA's.

Lynne C

I really enjoyed this course, we only had a small group and we all worked really well together. Richard made the course interesting and entertaining.

IOANNA S

the course was great and the trainer was excellent

Aldrin R

The exercises after each topic helped a lot to supplement the lessons learned. The approach of the facilitator was direct and succinct. I would recommend this course to oldies and newbies alike.

Aldrin R

The exercises after each topic helped a lot to supplement the lessons learned. The approach of the facilitator was direct and succinct. I would recommend this course to oldies and newbies alike.

Sonia F

The course provided some very good insights on how to build up relationships, fine-tune working styles and approaches, and understanding the role of the modern executive assistant.

Sonia F

The course provided some very good insights on how to build up relationships, fine-tune working styles and approaches, and understanding the role of the modern executive assistant.

Sue R

Having just finished this course successfully, I now have a full understanding of some of the processes that I have learned over my 20+ years in the industry. I particularly enjoyed the part on Project Management which is what I needed the most! Also, kudos to Richard! He kept this course on point but also fun and interesting!

Laurel W

This was an excellent course, the venue, speaker and course content were wonderful. I would recommend this course to others.

Carol R

It was a nice course. Some things were a little basic (telephone etiquette and email) but all in all I enjoyed it and really made some great connections. I also enjoyed Richard's delivery of the material.

Dawn B

Excellent exposure to Project Management. The tools reviewed and shared will be very helpful in business application. In addition the team work gave ample opportunity to network with an amazing group of people and provided an opportunity to hear perspectives from others on some of the more challenging situations in which an EA can find themsel...

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Lien

First off, I would like to say Thank You to Richard Arnott for his exceptional delivery of this course! He was very engaging, funny, encouraging and accommodating. I had a very insightful week and hope to implement what I learned at my office! Would also like add that it was a pleasure meeting such talented, smart, friendly EAs :) Wishing ev...

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Shanna

Very well organized, instructor well prepared and knowledgeable on content. Would recommend to others

Karen M

There are many courses for EA's to choose from so I am always a little worried that the content will not be relevant to my world. It was great to finally participate in a course with advanced, relevant course content. Richard delivered this content in an efficient manner that offered lots of opportunity for dialogue. His anecdotes were very ente...

Rebecca W

This training provides a well-rounded study of what the current Executive Assistant is likely assigned in daily activity. Beyond basic skills, the program also assists attendees in understanding their personality type and how they (and their executive) would tend to approach work based on natural style. Organizational tools are made available wi...

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Connie L

I truly enjoyed the ACEPA session and Richard Arnott's approach to instructing the course. He not only engaged and encourage the class, he also ensure that the attendees had an understanding of the information and were comfortable with asking pointed questions when / where needed.

Morgan T

Richard was incredibly engaging, had wonderful anecdotes and provided a fantastic training experience. It was truly a pleasure to be in his class; and unlike other courses, I walked away with more than a few tools to use in the future.

Lisa B

The guidance, tools, and skills that I learned from this course are relevant in any organizational structure. All of my colleagues, and I, are excited to take the knowledge back to our teams. The group exercises were practical and provided discussion for real-life work scenarios. I would recommend this course to anyone looking to straighten thei...

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Lisa Barnette

The guidance, tools, and skills that I learned from this course are relevant in any organizational structure. All of my colleagues, and I, are excited to take the knowledge back to our teams. The group exercises were practical and provided discussion for real-life work scenarios. I would recommend this course to anyone looking to straighten thei...

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Lisa P

Wonderful course that focused on both the critical job skills but bridged the topics for expanding business knowledge base. Fabulous instructor that personalized the course and brought real life business examples. Would highly recommend to others. Thank you!

Morgan T

Richard was incredibly engaging, had wonderful anecdotes and provided a fantastic training experience. It was truly a pleasure to be in his class; and unlike other courses, I walked away with more than a few tools to use in the future.

Lorena P

The training that I received this week was top notch and spot on. I learned so much and Richard was awesome in presenting. He is passionate about what he does and teaching EA''s and PA's is what he does best. To bring out the best in all of us and to bring his passion and caring to us, Richard is a gem that stands out on top. I would recomm...

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Inece Y

I just completed the ACEA training course with Richard Arnott! The course was not completely what I expected but definitely not disappointing. I really enjoyed it! Richard is a very engaging and enjoyable trainer. He had extensive knowledge of the subjects. He also made the course fun. It's a good refresher course on some things but for the mos...

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Regina W

I have been here at my firm for over 20 years and this is the best course I have ever attended. Although somewhat intense, I learned a lot of information in a short amount of time, I got to know and gleaned from my co-workers, near and far, and Richard our facilitator was fantastic!

Mona L

This course has truly enlightened my skills as both an EA and strategic business partner for my Executive. Richard shared real-life experiences that gave a bigger picture of how these can be applied. The balance between classroom style lectures to hands-on active exercises truly enhanced the learning experience. Thank you very much.

Eldra T

Excellent course! Every EA should be required to take this course.

Victoria C

Because of the extended course timeline, we covered topics with more detail then you'll get in a one day seminar. The pricate course was an excellent way of ensuring mutiple folks within an organization are learning similar tools and process, Richard Arnot is an excellent trainer providing us with feedback and support throughout the week! Che...

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Carolyn S

Richard was an exceptional instructor that was able to keep our attention while keeping us on, or gearing us back to, the focus point. I learned more that I expected.

Samia E

It was pleasure for me to attend the ACEPA course and I want to thank you for organizing it. It added a great value to my career and I have learned new techniques and ways to develop my abilities.

Suzanne A

This is a very thorough course that looks at skills and knowledge that will enhance your role and enable you to be the best that you can be. The activities that you undertake help to bring the syllabus alive and really enable you to practise what you are learning. To gain an internationally recognised qualification is an added bonus. I would hi...

LYFOUNG

I found the course very interesting. It is exactly what I was looking for! The programme is very comprehensive and the trainer Richard Arnott excellent. I really appreciated the practical exercices. It is also a good opportunity to meet my pairs and learn from their experience.

Julie A

I found the course extremely inspiring but the Project Management day a little too in-depth and worthless in my environment. I was glad to have a little insight but unsure if I needed so much information. The course was very well set out and run, the location was great and Richard was an extremely good presenter.

Melanie R

I would highly recommend the ACEPA course to any assistant aspiring to work at a more strategic level. As an EA with over 30 years' experience, and already operating at that level, I still got a huge amount out of this programme. What I liked about it was that it gave me examples of frameworks and processes which I can take back into my own ro...

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LILY N

Ian meet my expectations, he was well prepared, clear and concise to demonstrate listening, very specific thus communicating in a professional and courteous manner, he conveys wellness to assist. This training is an eye opener to my career, it has really become part of me. I organized an event on the day after the exams and before the programme ...

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EDNA C

Topics were treated with brilliant practical examples. Balance Scorecard, STQC, The communication plan etc. Training was Very educative and refreshing.

Esther W

Excellent course with varied content. The only thing which I felt could improve it is perhaps not having the same trainer all week to inject some variety (this is not finding fault with Richard who was excellent!)

Claire

This has given me such a better understanding of the business world. It gives you a broad knowledge of all the different caps you need to wear for the role of the modern EA/PA. I'm going back to work with an armful of tools that will help me be more efficient and give me the confidence to know that I am making a difference to my Exec.

Hannah B

I found this course thoroughly enjoyable and extremely relevant to my role as an EA. It felt like a crash course in Business Management Studies, covering all the key areas of management, leadership and doing effective business. It enabled me to feel more confident in the role I must play in my organisation, and gave me essential knowledge to bac...

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Karin H

The 5-day course was very well organised, the subjects covered during the week will assist me to further develop the skills to becoming a more professional and strategic Executive Assistant and a better partner to the Executive I work with today. The course focused on a wide variety of subjects relevant to me in my role to stay ahead within my ...

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Jill C

A very good course and would definitely recommend it to fellow PAs because it covers the full range of skills required to cope with the demanding and ever changing role of a modern assistant.

Kiran K

I am so pleased I went on this course as it gave me a good all round knowledge on the things that modern EPAs encounter today. There was a heavy management aspect at the beginning of the course but that's very useful if you are senior and your manger relies on you to know those things. It also good to have an understanding of these subjects as...

Lisa H

I found this course really useful and very informative. Richard was very good at explaining each module and the group sessions were also a good tool of ensuring we understood what we had just been taught. I would definately recommend this course to my colleagues.

Kenneth M

Mr Shipley is simply - experienced. He is well versed with modern office working environments.

Finola A

I thoroughly enjoyed the course and found it very beneficial. There was a good mix of ages, abilities and experience which made for a most interesting group of EAs! Richard was (is) a very good trainer, engaging with the group and encouraging the less confident people to get involved.

Julie H

I rated this course a top score. Really enjoyed the course, I learnt a lot and feel more confident as a result.

Simon B

Well presented,enjoyable course. Only criticism length of course could be a little shorter not convinced as much depth required for some of the business topics. Perhaps could swap for more focus on EA/PA topics to maintain similar length.

Ann-Marie C

This was a well run and informative course which I found very empowering. This has enhanced my learning and will help me support and deliver a higher service to my boss.

Clare E

This has been one of the most interesting courses I have participated too and in which I learned a lot on each and every subject. Richard is very skilled and it was a real pleasure to learn in such a way (one mans show) making sure everyone interacted with each other.

Angharad W
Alice O

I went into the course not knowing what to expect. I found the course very good, in that I learnt a lot about me, the psychology behind the role and how to adapt to the situations I will face in the role of the EA. Thank you Richard for a very full on week of learning, in which I came away prepared to face challenges that lie ahead.

Aimee C

I found the course a great use of my time and really enjoyed it. Richard was particularly engaging and a great trainer.

Kerry L

A worthwhile course for all EAs with the added bonus of networking with like minded people within your profession.

Linette H

Informative, interactive, eye opener. Gave me a better realisation of the strategic value of things I do each day, understand better my colleagues behavior patterns and how to relate and contribute more strategically

Simon B

Well presented,enjoyable course. Only criticism length of course could be a little shorter not convinced as much depth required for some of the business topics. Perhaps could swap for more focus on EA/PA topics to maintain similar length.

Aimee C

I found the course a great use of my time and really enjoyed it. Richard was particularly engaging and a great trainer.

Jacquie S

Thoroughly enjoyable and mentally stimulating course. Richard Arnott is an astute, professional trainer with a wealth of knowledge, freely imparted. I would heartily recommend this course to anyone wishing to upgrade their CPD and career aspirations for EAs/PAs and aspiring VAs from all backgrounds. The course encourages full participation t...

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Lynda M

Excellent, informative, Enjoyable and well delivered. An action packed week, with lots of tips and tools to take forward.

Deborah P

Content of the course is intense, the tasks are a valuable exercise to help absorb the information. The course is wide ranging - newer and more involved topics from the standard PA skills - includes Planning, Projects, Risk Management and Report writing. The beauty of this course is the exchange of practices and ideas between the participant...

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Karen J

Don't go into this course thinking its an easy ride it's not but I can say that it is so informative and will help any PA/EA in understanding their bosses needs. I thoroughly enjoyed the course, it has given me a lot to think about and more confidence in my role. Thanks Richard...

Inmaculada P

Very complete training but I would suggest that print outs are handled over in color rather than black and white.

Karen J.

Don't go into this course thinking its an easy ride it's not but I can say that it is so informative and will help any PA/EA in understanding their bosses needs. I thoroughly enjoyed the course, it has given me a lot to think about and more confidence in my role. Thanks Richard...

Jill L

ACEPA Gleneagles Mar 2017 was a voyage of discovery for me - after years of being an EA and studying business methods and practices I found out what I didn't know; what I had always wanted to know; and gathered some clues as to why people over my career reacted the way they had when they wanted to know something I couldn't tell them. As a grou...

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Nicole P

By undertaking ACEPA training I feel it provided me with the effective and efficient knowledge & skills required to be a modern executive assistant. Highly recommend.

Participant

This is a great course! It is what I was looking for, something to help me refocus and decide which direction to take. Very realistic and thought provoking group assignments. I've taken away a lot of information that I will use in my Personal Development Plan. I would and will recommend this course.

Mariana S

It would be great if you can come to Brazil, São Paulo to offer ACEPA course!

Silahliwe M
Estine H

This course was extremely valuable to me and would recommend it to all. It covers such a broad spectrum of the modern Assistant's role and is a must do in order to gain the necessary confidence and knowledge to be successful in our individual roles. Thank you BMTG and especially Richard for presenting this amazing course.

Karen A

I recently completed this course in London, and I thoroughly enjoyed it. The best and most relevant training course I have every undertaken. It is thorough, comprehensive, and professional. It covers everything that an EA needs to know, from understanding of your organisation's strategy and mission, and personality profiling, through to softe...

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Stacey

The intensive 5-day training course was delivered by Richard Arnott, who saw the value in my existing knowledge and experience and used this as the foundation on which to build. The in-depth subjects were presented in a considered and stimulating way and the practical application of the theory, by way of group exercises, solidified my understand...

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Monique L

This high level and insightful course was well delivered and the trainers experience evident. The course was delivered with humour, anecdotes and practical application to put learning into context. I felt privileged to be in a room with a fabulous group of EPAs, a wealth of knowledge in a single room! I came away feeling reassured that in some ...

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Monique

This high level and insightful course was well delivered and the trainers experience evident. The course was delivered with humour, anecdotes and practical application to put learning into context. I felt privileged to be in a room with a fabulous group of EPAs, a wealth of knowledge in a single room! I came away feeling reassured that in some ...

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Lorraine M

I found the course to be interesting, enlightening, informative, motivating & enjoyable. The subjects covered were diverse & gave me a much better understanding of my company & how I could better perform within my role as EA to VP of Western Europe & MD of Northern Europe. I came away with a number of ideas of how to better perform & a determi...

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Sandra

Excellent course! An intense week of learning but I thoroughly enjoyed it. Better value for money than some other courses I looked at and it is CPD accredited.

Sandra

Excellent course! An intense week of learning but I thoroughly enjoyed it. Better value for money than some other courses I looked at and it is CPD accredited.

Carina

I had been wanting to do a course to keep my skills up to date and learn new things. There was a myriad of things online but I found the ACEPA course via an organisation I am a member of and signed up straight away. The fact it was geared towards the EA specifically and was CPD accredited was what I was looking for. Richard was a great trainer a...

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Sandra M

Excellent course! An intense week of learning but I thoroughly enjoyed it. Better value for money than some other courses I looked at and it is CPD accredited.

Zena H

As an experienced PA/EA working at senior level, I have attended many courses. These have not served any purpose and the experience put down as refresher courses. The ACEPA course was the only course that I have attended where I can say was exceptional. It covered all aspects of a business where PA/EA need to have knowledge and captured the "g...

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Lindelwa M

The course was all that I expected and more. The subjects covered were so insightful and indepth, it helped me understand and now view myself as a business partner to my executive as opposed to being just ''paper pusher" or a mere a clerk... I understand better what is it that I need to do in my role and am super excited to be implementing some...

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Sue

This one week course was fun, interesting and very interactive ! It engages everyone in class and covers indeed all aspects of what is expected out of a Modern PA in the century !

June

Good course. I had a really great time learning with Richard & fellow EAs/PAs.

Bridgette S

The training was excellent. I however recommend that you consider more than one trainer to avoid monotony.

Winny J

The course was excellent. The practicals helped me understand the course more. The manual is good because i am going to still be reading and referring to it. Mr. Arnnot was audible, very coordinated and was able to keep us focused. Very informative.

Olga M

At first I wasn't happy about the classroom-styled course, I was looking for new learning experiences, but I got much more than that! Richard engages you from minute one on a journey to rediscover our profession and spark a new interest in our profession. He takes us through an intensive journey challenging us to see beyond. It was also a great ...

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Shagun S

This is the first time that I have seen some one recognizing the role of an EA in Business. And I am thankful to Richard and Lucy for not only recognizing the value of it but also coming up with a detailed training which will enhance the skills and capabilities of the existing EA professionals. I am glad to be part of this course which has dee...

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Sarah M

Richard has a wealth of knowledge and conducts a professional course. His mix of theory and team tasks is perfect. I attended this course as a refresher after many years of no training and was apprehensive. My advice to other EA's, don't be. I thoroughly enjoyed networking with the other EA's from around the world, lovely ladies. I learnt s...

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Svetlana S

The ACEPA training was excellent! Indeed an intensive and informative program it helped me to analyse my strengths and weaknesses in the workplace. It was the first training in which I partiicipated, and now I am looking forward to improving a lot of things in my daily job.

Genta S

A very intensive, interactive and attractive course. It provided us with useful tools and techniques indispensable to the new EA’s role as strong business partners serving the purpose and mission of the company/organization. Ideal for those EAs who are keen at learning more on project management, budget, planning, monitoring, as well as negotiat...

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Kelly G

The ACEA course in Bath, England, was an excellent choice for me. Working with people from all over the world was a rare opportunity and one that provided an unexpected and unparalleled experience. The material was new; the instructor’s style was engaging and interactive. I look forward to implementing some of the project governance/project ...

Lorainne Lattibeaudiere Environment Agency (UK)

The 5 day Course was Intensive and very informative. It was good to network with other PA's across the world and across organisations. I would recommend this course to any EA/PA who wants to meet like minded people and get a new perspective on the EA/PA Role and to re-ignite the passion of why you chose to be a EA/PA as a career

Charlotte D

The course was very informative and covered all areas for the Executive Personal Assistant. There were sessions throughout the week that I was already very competent in. However, this was a great tool for reinforcement. The session on project management I found very interesting and would be keen to look into further courses on this. I got a huge...

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Debbie M

we had a delegate group of 15, which in my opinion worked perfectly. a lot of our delegates were international and I really feel that this enhanced my learning experience and we got a very broad range of skills, experience and ways of working within group exercises. I think that because the course is taught by an executive rather than a PA we le...

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Janet L

I've taken numerous administration professional training in the past and this one is by far the most fruitful program. Not only the program covers a broad range of topics for executive assistants, the trainer, Richard Arnott, possess a vast experience in the corporate arena who is the highlight of the program. The training contents are no long...

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Janvi P

The course has a good mix of theory followed by practical exercises completed in small teams. This approach to the training ensures every individual engages in learning and participating. If you have the opportunity to attend this course you will also meet some fantastic EA’s from across the world and learn from their experiences.

Corina

One of the best training experience so far. Although there were some topics I have already seen in past trainings, I liked how Richard presented them. I did learn new things though too and am definetley taking away a lot from this course. Not to mention the great group of assistants I got to know here and the exceptional location it took place a...

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Sandra L

Overall, it was a journey I started out of curiosity, not really knowing where it will take me or if it would be helpfull at this stage of my career. Not only was this one of the once-in-a-life-time experiences you make, but proved me that time will pass anyway, why not enhance your personality learning modern and new ways to work and communicat...

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Heather K

Many topics were covered during the 5 days in detail, giving a thorough knowledge of how to work at a senior level as a business partner to your Executive, helping you to understand the mission and vision of your organisation as well as financial basics. It was fun and well thought through. Thanks RIchard

Coraline N

Excellent course, interactive and inspiring. Richard sets a steady pace but ensures each topic is understood before moving forward. Beautiful setting. Only point would be the question on the exam paper: The three 'nevers' in negotiation. This was a confusing question and might be worth consideration and rewording. A huge thank you to Richard fo...

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Abha B

The course was very insightful. There could have been not a better trainer that Richard Arnott. Overall a very overwhelming experience. Came back with immense learning to implement in my day to day work.

Carlene C

I left this course feeling empowered to go back to my office and do it all. All the facets of the work environment were covered. The instructor made it very engaging, he delivered the course in a professorial manner, and succinctly covered all the areas of my interest in a timely manner. This is a great course for any admin professional who ...

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Adrienne L

This is a well-rounded, intense, meaningful training event for professional support providers who want to broaden their career horizons. Brilliantly presented, well organized, and completely enjoyable; this is not your average admin training. This course and certification should be a must for any AA/EA who has chosen this path as their career an...

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Jennie T

Excellent course. Good Facilitator! Very informative and engaging Course! I have enjoyed and learnt a lot more than I expected!

Jennifer T

The course was enriching. Thumbs up for the trainer too. Overall, it was a very rewarding learning experience for me.

Abigail

Program provided us knowledge and tools we need to be an effective business partner to our organization.

Sannicia

Richard Arnott is a wonderful trainer and excellent communicator. He is very knowledgeable, experienced and encourages active participation from all trainees. Intense, interactive and enjoyable course. Highly recommended for ambitious Executive Personal Assistants who wants to learn more and strengthen their skills-set through hands-on practi...

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Khalifa

ACEPA course was the one i was looking for. I did not regret taking it.

Louise E

Excellent course, materials, venue. Everything was very well presented and understandable. Very good all round. Many thanks to all involved.

Stefania

Really pleased with the opportunity to attend this course. High level of accurancy, great chance of networking,good variety of topics discussed, highly recommended.

April W

Excellent course, covers many topics. You learn through practical assessments as well as theoretical. Certainly helped build my knowledge regarding what is expected from a EPA and an Executive, and how to be more efficient and informed on processes and strategies within my career. Thoroughly enjoyed the course. Also a chance to learn from other...

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Maria H

The course helped me upgrade my knowledge and broaden my view in all aspects of the executive assistant's role nowadays.

Sarah D

Absolutely fantastic week spent with Richard and other ladies from around the world! I learnt so much and I have a lot that I can take back to my current role and implement - I don't think my boss will be ready for this!! This course has given me the knowledge and confidence to apply these skills and I can't wait to get back in the office! The ...

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Claire P

Excellent course content Tutor was very knowledgeable and provided lots of real life examples during the weeks course. Richard showed a passions for his work throughout the week he made it easier to focus

Jennifer v
Mary D

The course was very informative and rich in content, the work was presented in a fun, interesting way that nurtured involvement of everyone. The presenter was very well conversant in the topics and his overall presentation was excellent.

Gofiwa M

Very good program,the facilitator was exceptional,his work experience,the content in the program and exercises all jell and make it a very relevant program and puts your brain to work. Well priced and highly recommended.

Alaa A
Barbel W

An intense week of learning and inspiration, the exam and final presentation were great fun. An excellent course, highly recommended!

Sara T

I can only recommend this training for all PA's and even Office Managers - our instructor Richard was fantastic and covered all aspects of running a business and working as a modern PA. We were a small group of 8 people which was perfect for interaction and a hands on teacher. I will definitely be going on one of these training courses again, pr...

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Ibrahim F

I attended this course, it was amazing experience, gave me new vision and added value to my career as EPA.

Joan N

This course was very practical and informative. Every modern day EA or PA should take it and acquire skills of hiw to be more relevant in today's workplace. I really loved being part of the class.

Dean H

I’ve been a PA in Saudi Arabia since 2009 and in the last three years my managing director has been pushing me to take a refresher course. Given nature of my job I can’t find the time to do it and don’t find a need to do it. To get it out of the way I googled various courses and the most extensive I found – the ACEPA offered by Innoverto in Duba...

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Alena S

+Team work; Interesting program;Talented well prepared trainer - Needs more then 5 days to explore topics deeper

Sheila H

An informative and enjoyable week. The course was intensive, but relevant for EAs working at a high level who wish to gain a better understanding of leadership, management, planning and strategy. Wonderful experience and well worth it for the international networking. I would thoroughly recommend it.

Rebecca

A great skill enhancing course. I will be recommending this to my colleagues.

Claire G

This course is the best I have done over my career and really does cover every aspect of the modern EA's role. The course is intensive and there is a lot to take in but the combination of learning and team exercises allows you to really think about the issues in this role and think about how you work. I would definitely recommend this course.

Brindusa

Excellent instructor, Excellent course materials, Excellent group

Samir Z
Priscilla E

Overall, the training was very effective and I learnt a lot from it. It gave me more insight and understanding on how to manage projects efficiently, multitasking and other relevant literature that will go a long way to boost my productivity at work.

Eseenam D

Fantastic course. Well thought out in delivery. Have learned a lot.

Patricia N

Over all the course was a good one though very intensive. I did enjoy every bit of it. i was well informed espercially on aeras that i wasnt privy to. this has indeed perdge me a step higher and i am indeed proud i took this course. Looking forward to more opportunities ahead.

Cathy

I suggest all EPA's undertake this course. its designed to help you understand the role and responsibilities of an EPA and also know some dos and donts. its very intensive and its important that every delegate goes into the training with an open mind.

Gill

A very rewarding, informative and engaging course. The exercises in strategic places really helped me to grasp an understanding of what had been discussed. Our tutor, Ian Shipley, was brilliant.

Gill

Very informative and engaging course. The exercises after each subject matter really helped me to grasp an understanding of the subject discussed. The presentation and examination at the end of the course was a little daunting to think about but in reality was fairly straight forward. Our tutor, Ian Shipley, was quite simply brilliant.

Sarah F

Overall the course content and the delivery was brilliant! I especially liked how the days encompassed both listening and learning and then learning through group tasks. This broke the day up and made it more interactive. Ian was a really good trainer and made the sessions fun and interesting, adding personal work experiences made the examples m...

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Caroline G

This was an excellent course, the instructor kept the content appropriate to our role and made for a very enjoyable time. Thank You Ian.

Kim P

I think it would be good if the course was tailored more to the business of the host organisation - I think a few of us wondered, after the first day, if the content was relevant to us. But as the course went on, the content became more relevant and it was good to do the group exercises and put what we had learnt into practice. For me, persona...

Karen

it was a great course; presenter was engaging and kept the pace of the course on track for the participants

Sandra W

An exceptional course presented by an exception trainer, Ian Shipley. Would highly recommend PA's at any stage in their career attending this course.

Sue S

Although I've been a PA for 8 years, but still wanted to challenge myself, so I decided to sign up for this course and I'm so pleased that I did! The course covered everything that we need, are required to do and should be thinking about within the modern day business world. Ian, our trainer, couldn't have been more enthusiastic and encouragin...

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monique g

It was a good course.I loved the teamwork and the numerous assignments.It Kept us on our toes and made the class exciting.

RUTH A

I really enjoyed and learnt a lot from this course and it's all about the way the facilitator organised it. i felt part of it and hope more courses like this will come.

Clara D

The whole programme was very educative and I will recommend to my colleague assistants.

Vida M

The course is very good and educative. The facilitator was really engaging and a very good teacher who knows how to handle even boring topics. i actually recommend this for every Administrative employees not just the PA's.

Mabel A

I think this is a great package for Admin Professionals. I really learned a lot.

Juliana B

The course, ACEPA is an excellent training course and it covers the role/what is expected of today's Administrative Professional. What we are looking for is recognition and the thematic areas covered ( Project management, risk management, quality management, relationship management, etc.) is enough to let the job market realise what we bring to ...

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Vivian

The course content was very relevant. it was very participatory and involving. The team exercises were very educative and that helps you to put into practice each module you learn. above all, the facilitator Richard Arnott was knowledgeable in every area of the course. I will recommend this course for all Executive PAs

Khaddy

This course was very insightful and interactive.

Michelle E

This course was very in-depth and gave a lot of insights that will be instrumental in my career development and progression. The topics were broken down and explained, with useful anecdotes, diagrams, visual aids and exercises, which made for easier understanding and comprehension. The presentation exercise at the end helped to pull all the ma...

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Lorraine k

I really enjoyed the course and found Richard to be a great teacher who was very knowledgeable. The material encouraged strategic thinking and what you as a EA can bring to the table. A boost to one’s confidence. The tools taught in the course will assist me in my current role.

Veronika G

My name is Veronika and last year I was exposed to the EA training course in Dubai that was organized by BMTG at the very good level. I loved the venue, number of participants in the group that enabled us to interact all the time, The training module was designed to include theory, interaction, practical exercise and exam...which is not the case...

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Maguy L

The tools learnt in this course when efficiently applied helps events and activities to run smoothly. Every stage is followed step by step from the phase of conception to the drafting of a thank you note addressed to invitees. This course and all the others really empowers and drowns the EA in skills which makes the EAs object of admiration in t...

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Fatima B

Richard Arnott was fantastic, I looked forward to the class every day. He made ACEPA learning fun and entertaining, partially because he's just a funny guy. The training was systematic, first we learnt the concept, then we applied our learnings and understandings through a series of presentational feedback by each delegate. EPA's wishing to tak...

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Rachel

Great course which helped me realise my strengths and weaknesses in the workplace. The knowledge I have picked up and applied in particular Project Management Skills has helped me immensely in my job. Richard was a very knowledgeable facilitator and was very easy to listen to.

Lulama N

The course was very informative and challenging, we had a lot of interaction with one another which made us feel like we know one another. The course helped me to make sure that I know what is happening in the company at all times and always be a step ahead of the people that I work for "make their job easier. What I liked about the course was...

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M C J Fernando
Jayne B

I enjoyed the course immensely. The course content was very relevant and insightful. It was well attended by participants from many countries. I will recommend it to executive and personal assistants!

Mapaseka C

The course was exellent,I have learned a lot from it.I can recommend it to friends and colleuges

Simona

I really enjoyed the course which mixed theoric concepts with also practical exercises. I very much advise this course!

Yemi I

This course is detailed, easy to understand and the facilitator was able to drive home all the salient points. The team work / projects was very practical and fantastic. I would recommend this training for any Executive Assistant who wishes to excel in his/her career path.

Alan D

The Course was very informative and really helpful, I have applied it my workplace and improved my productivity. Having the chance to attend another course with you, would be worth longing for.

Jeanne K

The programme was brilliant, and insightful of the environment in which the Executive PA operates. Richard Arnott is a great facilitator with fantastic knowledge on this subject.

Malou

Intensive workshop for EAs trying to find her way around the profession and making sure he/she adds value to the business.

Carole L

This course was a great experience. It's a "must do". Richard was a wonderful knowledgeable facilitator. I left the course invigorated and really to make changes.

Hilda K

The course was great it had in depth content of the 21st century PA. I will recommend this course to anyone.

Carolyn V

The course was very informative and had lots of fun in the class. Met extrordinary people with whom I am still in contact. Would recommend the course to fellow colleagues

Deidre
Melanie

Im still struggling to get my certificates from Opsa.

Michelle D

The training was indeed an excellent program that helped me analyse my strengths and areas of improvement.

Alicia C

This course is not your average how-to-make-software-work-better EA course. This five day course is a mini-MBA bootcamp, pushing you to not only think like your executive, but have the deeper understanding of the business behind that thinking. Transferable across industries, the skills learned here will either put you head and shoulders above th...

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FOLAHAN A

The training elucidates adequate knowledge and understanding of the key essentials of Strategic Intelligent, Project Management, Corporate Finance and Reporting, Leadership, HR, Procurement and Information Technology of an Executive Personal Assistant / Secretary as a source of safekeeping, affluence and power of an Organization

Jose J

The ACEPA is a very good tool in improving the performance of an executive personal assistant professionally.

Janet

This is a great course, really worth doing. Content is detailed and well delivered, great group interaction with the opportunity to work with the skills you develop over the course of the week.

Danette

A knowledgeable presenter with industry experience as well. We were treated like professionals that can make a difference in the office environment. He has the skills to handle different personalities in the class with tact. Course material useful and the exercises forces you to open your mind to ideas from other people from different working ...

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Dipti H

It was an excellent course and Richard Arnott was very good. He was precise and went in great detail to ensure everybody understood the course matter. I would definitely recommend everyone to use it. However, for most people it is not feasible to spend 4-5 days out of work, hence a suggestion if possible to shorten the course.

Judy N

The course covered the fundamental function of the organisation. This has helped me a great deal in my work place.

Alta S

I gained a lot of expertise and know-how from this training program presented by BMTG. Typical topics related to daily work situations.

Gloria

This was an excellent course. I will recommend this course to all PA's or Office Administrators. The way the course was run made me understand each topic and gave me better knowledge and understanding of all aspects of business.

Alyae A

We need to focus on the Assistant's daily work rather than focusing on the Strategy of the company as we remain just an Assistant. Regards

Melanie F

There was never a dull moment with Richard. He used up-to-date examples for us to understand the lessons clearly and quickly. Interaction with everyone was also good as he made sure that everyone is participating and can follow what we are tackling. Will definitely recommend this course to colleagues and friends.

Kim M

The ACEA course held in New York City last week was utterly amazing. The course materials are right on par with the title! It's truly advanced material to encourage critical and strategic thinking in the new era we are entering where EAs are Business Partners, not just assistants! Thank you Richard!

Yemisi M

one of the key things I learnt from the training is the smarter way to use the my organisation's resources to enable me deliver higher quality services. I also learnt that is important for me to understand the business strategy of my organisation and how to align my role with it so as to be able to contribute my quota the realization of its ...

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Semme M

I was overall impressed by the facilitator, i learnt a lot from the training and it contributed a lot to my professional development. The method of training adopted by the facilitator was quite conducive to all the participants, case studies and the notes given quite informative. I have recommend the training to other PAs in Botswana...

Geraldine M

Excellent course covering many different subjects relevant to a EA/PA role. I would recommend this course for any assistant new into the role or as a refresher for people who have been in the role for a long time. A really knowledgeable tutor who answered all queries and provided lots of examples as the course went along. Concise and clear inf...

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Elda M

Very interesting training, covering all areas of possible involvement for an EPA. The trainer was able to capture the interest of the audience with theory applied to interactive sessions. I would suggest it as basic trainig for EPA and I'm willing to attend the advanced one maybe in a different contect to be able to confront myself with o...

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Nazifa O

This was the best course I have attended for a long time. It gave me a lot of idees that I will implement at the office. Thank You Richard!

Samantha C

Richard is an excellent trainer. I liked the team work a lot. Some items were not new to me, but Richard conveyed them in a very easy and understandable way.

Piera
Sedkeya H

This was a great learning experience. Even after a long time of service, I have still learned a lot.

Candida S

Fabulous course! Excellent materials and presentations. I can take what I learned and start applying it directly at my workplace. Richard provided great depth on the topics that were covered and was able to discuss off-topic areas as well. Richard knew exactly what he was talking about. His varied technical expertise was reflected in all areas o...

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Dipti H

It was an amazing course and Richard was perfect and to the point. He ensured that all of us understood the course properly. His presentation was very good filled with amazing pictures and videos that helped us to further understand the matter. I highly recommend this course for all EPAs and especially doing with Richard.

Nailah

I recently spent 4 long days on the ACEPA course here in Dubai through Innoverto. I am a personal who becomes very bored easily when attending training sessions. I can honestly say that Richard is an exceptional influencing trainer. He is very motivating and engages in all aspects of the course. The training aloud me to understand all aspect al...

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Danette

A course for people who have been PA's for a while and understands the business. Strategic thinking and project management forms an increasingly bigger role in the PA's day to day job description and this course gives you the tools and provides you with the "ammunition" to really make your voice heard and adds substance and value to the busines...

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Faith

Excellent course. Covers all relevant topics. Would highly recommend it.

Maguy L

This course has really empowered me to keep on working and learning again and again. The course really equipped me with so many skills, HR, Governance, Project Management, Risk management etc. This course illustrates that EPA's are the focal point of their organization and should be equipped with many skills.

Jeanne

A fantastic programme with enriching results. I am excited to implement what I have learned in my environment. Richard is a world class facilitator and allows you to think out of the box! Jeanne, USB

Thandi

Its a need for every EPA. I've started to implement some of the things I learned and its really working for me. Thanks Richard.

Janet O

This is a very full on course, jam packed with a huge amount of information. I enjoyed the interaction and being in a position to use what you have learnt in group sessions. I would recommend this course for those who are keen to work in partnership with their managers.

Carole L

This course was intense! not your usual course where you come and listen and leave with an attendance certificate. You walk out of this course with your head held high. "I Matter!" - that you've learnt the tools/processes to implement in your workplace. I'm delighted with my certificate and will display it with pride.

Norma

Thank you for a top quality course. I especially enjoyed the group exercises and case studies. The presentation on the last day was an excellent application opportunity, i.e. applying all you have learned in one presentation. The team work also afforded the opportunity to really get to understand one's DISC profile and that of others as you were...

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Cecilia M

Business Partner cum Executive Personal Assistant is my new title. This course was assisted me to enhance my already existing skills and broadened my expertise in this field. Thank you OPSA for organizing this training and Richard for empowering us with the knowledge.

Danette S

PA's should start believing in the valuable contribution that they can and must make towards their organisations. This course gave me the tools to enhance not only my role but processes at my workplace as well. I've never been so excited and proud about a course certificate than after this course. It was a busy and intensive course, but I feel ...

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Michelle D

It was so good attending the training. Indeed an excellent program that helped me analyse my strengths and areas of improvement.

Sarah E

- Enjoied every minute - It was very informative and interesting - The course instructor was direct and influencial - Made me think to further take more courses with your institution I would like to know if you offer courses in project management or finance for executive assistants anytime soon. Thank you

Maria F, Qtel, Qatar

Very innovative and extremely beneficial course! I have learned a lot and this will definitely improve my skills and performance.

Susan A, Emdad, UAE

It was a pleasure to attend this course. Richard is a great trainer.

Mariam R, Al Taif, UAE
Sedkeya H. A. Taha, Qtel, Qatar

This was a great learning experience. Even after a long time of service, I have still learned a lot.

Sajid M, Office Administrator, VP HSE Office, Abu Dhabi Gas Development Company Limited (Al Hosn Gas)

The ACEPA training is very informative and will definitely help to increase our productivity in our daily work

Mrs. Lea P, Administration Supervisor, Abu Dhabi Gas Development Co. Ltd. (Al Hosn Gas)

It was a very good learning experience; The course is very comprehensive and empowering.

Hannah

A great course covering everything you and your boss will be working with day to day (from strategy to email etiquette!). Learn more about the processes you're already dealing with and how to enhance/improve them. A good networking opportunity also to learn from others in the role as well as from an established, approachable course leader with ...

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Janet O

I found this course amazing, content is detailed and engaging. This will help in so many facets of my role and will only make me a better PA now and in the future. Richard is a wealth of information. If you are looking for a course that covers everything, this is it, get your boss to approve for the next course.

Mahmoud A

The content was very rich in knowledge. Richard is a very good facilitator, and I liked the training techniques he applied during this course.

Umair A

Brilliance beyond the imagination. Learnt valuable lessons and tools that will be useful for a long time to come. Richard is a good trainer (God Bless Him), explains & implement the correct path way of professional life.

Fahad A

I really enjoyed the content and active workshop style. Richard was great!

Mariam R, Al Taif, UAE
Susan A, Emdad, UAE

It was a pleasure to attend this course. Richard is a great trainer.

Maria F, Qtel, Qatar

Very innovative and extremely beneficial course! I have learned a lot and this will definitely improve my skills and performance.

Sedkeya H. A., Qtel, Qatar

This was a great learning experience. Even after a long time of service, I have still learned a lot.

Sajid, Office Administrator, Abu Dhabi Gas Development Company Limited

The ACEPA training is very informative and will definitely help to increase our productivity in our daily work.

Maria F, Qtel, Qatar

Very innovative and extremely beneficial course! I have learned a lot and this will definitely improve my skills and performance.

Lea P, Administration Supervisor, Abu Dhabi Gas Development Co. Ltd. (Al Hosn Gas)

It was a very good learning experience; The course is very comprehensive and empowering.

Sajid M, Office Administrator, VP HSE Office, Abu Dhabi Gas Development Company Limited (Al Hosn Gas)

The ACEPA training is very informative and will definitely help to increase our productivity in our daily work

Sedkeya

This was a great learning experience. Even after a long time of service, I have still learned a lot.

Course Participant
Anonymous

I thoroughly enjoyed the week and have recommended the course through the Executive Secretary LinkedIn group.

Course participant

If you have the opportunity to attend, wherever you are in the world, you should!

Course participant

My knowledge was rusty, now it is extremely enhanced.

Course participant

I'm going to pour all I learnt into work and enjoy the promotions when they come knocking.

Anonymous

Very informative and will definitely help to increase our productivity in our daily work.

Course participant

The course is very comprehensive and empowering.

Course participant

I met some fantastic EA's and learnt from their experiences - great course!

Anonymous

Richard's approach to the training ensured we all interacted and interest was maintained.

Course participant

The course gave me an in-depth understanding of many different areas of a business, so that I now feel more confident in my current role.

Course participant

This is one of the best courses I have attended in terms of content and delivery.