Course participants reviews for Advanced Certificate for the Executive Assistant: ACEA®

Average rating 4.7


Valerie Osserman
TAKE THIS COURSE. You will learn some great skills & things you wish you'd known when you first began your career. You will also benefit by networking with executive assistants from companies all over the world. The trainers are very knowledgeable and extremely willing to make sure everyone understands and excels in what they are sharing.
Agnieszka Zwiersz
I greatly enjoyed the recent ACEA course which was conducted via zoom. The content of the course was interesting and varied, the trainers were very knowledgeable and supportive and included some real life examples, which made it memorable and interesting. I also learned a lot of from other participants during our team work activities. I can reco...
Show more
Dorthe Krebs
I would have preferred the course to be a bit shorter, it was difficult to be away for 5 days when also handling work in the evenings. Some of the group work was fine - however there were too many sessions during the day. I would have preferred to have group discussions instead. I think it would have worked fine since we were a small group. I li...
Show more
Winnie Kilhof Nielsen
A good course with relevant topics. An inspirational trainer who put the context into real life with small anecdotes. A good mixture of presentations and group work.
A Hoff
Very interesting & useful course on all the different aspects of a modern, international company. Conducted in a professional and friendly atmosphere.
Maria
Great course, relevant subjects and inspiring teacher.
Ying Wu
It’s one of the most comprehensive course I have attended in recent years. It coverde all relevant subjects and areas for a EA/PA, intensive however interesting. The instructor was very pleasant, structured and professional. I particularly enjoyed the case studies / group exercises that sparkled many great discussions among the peers. It is a to...
Show more
Elina
Our team have recently taken ACEA course in Copenhagen, and I am very pleased with the content, structure and presentation of the course. It's a great combination of soft- and hard-wiring, providing participants with the vital for modern corporate professionals people skills, as well as an understanding of how a modern corporation works. You get...
Show more
Ying Wu
One of the most comprehensive course I have attended in recent years with all relevant subjects and topics you could think of for a EA/PA, although intensive but very interesting. The trainer was very pleasant, structured and professional. I particularly enjoyed the team exercises/case studies which sparkled many great and inspiring discussions ...
Show more
Lise Stampe
Touches on a wide range of really relevant topics and creates awareness of where and how to improve as both an individual and an EA
Sarah Stottrup
Outstanding course - skilfully taking us assistants on an exiting and interesting journey to become Business Partners. All the business terms that I prior to the course didn't fully comprehend, is now clear to me, and that enables me to better support the business.
Helle Galsoe
The entire training was very interesting and valuable. All topics were highly relevant for EAs and tools/models easily applicable in daily tasks. The trainer, Richard, kept a high level of good energy throughout the entire week and gave good explanations and examples also relevant for the delegates' specific businesses. Would strongly recommend ...
Show more
Roxanna Cloete
The course exceeded my expectations in terms of content. The trainer had first hand experience of the business world. The structure of the course allowed each delegate to participate and share their experiences and ideas. The small group was perfect and it allowed delegates to be more interactive and engaging. I do feel that this course can ...
Show more
Lorain dent
Ian Shipley is the BEST - he took a training that could have been boring and incorporated personal experience both personal and professional to make the class feel very welcoming and encouraging.
Pam DiBerardino
I took the ACEA certification training in Mar 2020. Ian was our trainer and he was excellent. He made sure everyone was engaged and kept our interest the entire time. Fabulous class - I really learned a lot
Lisa Castleman
I truly appreciated the depth of knowledge. I will use useful tools and resources in my administration plan going forward.
Rita
If you're looking for a great EA course to help you in your EA role - look no further. This course has really helped me understand my role as a strategic business partner moreso, and how I can challenge and also add value.
Sindi Dimba
The ACEA course is such an excellent one for any EA who's looking at a fresh approach to their role. The best part is you get to look at a business from your executives perspective and identify how you support them!
Lucille
Fantastic course, awesome inspiring facilitator and a definite must for all EA's!!
Rikke Huque-Iversen
An intense but very rewarding course, which introduced so many of the tools senior management is using in their every day operations and hence, making me as a C-suite EA better equipped to act as a partner to my Executive rather than "just" an admin. I left the course feeling more knowledgeable, inspired, and motivated to to do more - both for m...
Show more
Tanya Smith
I have attended a few courses specifically for EA's and have not really found any value in them. The ACEA course, however, has added tremendous value! The work covered is relevant to our everyday operations and is aimed at the EA to assist us to become true business partners to our Executives.
Amina AlShehabi
I absolutely loved the course and benefit quiet a lot in regards my position and JD. Would recommend for anyone who wants to expand their knowledge in EA position.
Adriana de Bie
This course was very intense, informative and the materials are right on par with the title. I would recommend this course for any assistant new into the role or as a refresher for people who have been in the role for a long time. Thank you Richard!
Emma Hunt
I found the course incredibly useful and interesting. We covered things I was not expecting, like project management and governance. I enjoyed our group discussions, there were a mix of people, not all EA’s, the different insights into the business were fascinating. The trainer Jeff was brilliant, he was able to make everyone feel comfortable ...
Show more
Alison Heale
Attending this course gave me some useful ideas on how to enhance my role as an Executive Assistant - and how to manage my Principal, as well as giving a detailed overview of how to project manage a task. The delivery of the course from Jeff was interesting, amusing and informative.
Debbie Patten
Richard was an excellent trainer - inclusive, personable and extremely knowledgeable. The course covered such a wide variety of subjects - some familiar and some new but all central to the role that we have. I definitely feel that I have a lot more tools at my disposal now to undertake my job at the highest level. Thank you to Richard and all th...
Show more
Crislaine
This course is exceptional for all assistants. All content is prepared to give an overview of the different strategic points of the companies. It is excellent for all assistants, as we often do not have ALL the content covered in the course in our current activities. Richard Arnott is an excellent instructor, who handles all subjects very well...
Show more
Lisa Hawker
Exceptional course, covered so many relevant topics. Very much enjoyed the slow progression of delegate presentations leading to final presentation at the end of the week. Trainer was a font of knowledge and pulled in many years of experience, knew when to put delegates to task and also lighten the mood with anecdotes. Highly recommend, which...
Show more
Nikhola
I felt like this course was really good. the group discussions and the group work made it more interesting. The setting was also good with good quality food. The tutor Jeff Lockhart was also really good explained the units really well. Im glad I passed my course.
Keith Sneddon
A very enjoyable and informative course that gives real skills that can be employed in the work place. Delivered by experienced trainer who has seen that and done it for real. A very inclusive course that ensures that everyone has an input.
Helene
This was an excellent course! Jeff had extensive knowledge of the material he covered and his teaching style was very engaging. He was able to get a group of 20 strangers to take part in the various exercises as well as interact with each other. There was a very wide range of topics covered, each one as relevant as the other. I am not an EA b...
Show more
Trang Tran
Highly recommend this course to any EA that is looking to improve his/her skills.
Coty Sandberg
I think it is extremely valuable that this course is executive lead, first and foremost. It provides the delegate the opportunity to understand not only the asks on their executive, but also lends tools to intelligently review processes in their own org and have many suggestions and tools "up their sleeve" to offer to leadership. The team exerci...
Show more
ANA
The ACEA course greatly exceeded my expectations! It gives a very good overview of organisation/business topics that working as EA or general administrator you aren't aware of. Teacher was very approachable and knowledgeable, facilities and food provided were very good. It was nice that we were a relatively small team (everyone very friendly...
Show more
Claire Hartill
Hannah Reason
The course was informative and interesting, Jeff made the topics engaging and encouraged us to discuss and debate each one as a group. He was brilliant at contextualising each topic by linking it to relevant and interesting true to life examples. The activities at the end of each topic really enabled me to put the learning in to practice and gai...
Show more
Jane Freemantle
I really enjoyed the course! It was intense but I learnt lots of new skills and knowledge. There were tasks/ exercisers in-between each section and they really helped to keep you engaged and give you the opportunity to put your new skills into practice. I would highly recommend the course to Executive assistances and Business Managers.
Jessica Skett
The review title pretty much sums up my feedback on this course. The ACEA course was absolutely brilliant to say the least, I loved that it covered so many different subjects. I feel this course helped my confidence, it just pushed me that little bit further. I really enjoyed meeting new people and couldn't fault the trainer Jeff Lockhart at all...
Show more
Chris Smith
Excellent, high quality and enjoyable course with the right mix of instruction and exercises. I learnt much from the course, as well as the others participating and final presentation. I also believe that the content was pitched at the right level which allows EAs to think as leaders and talk to senior managers and directors. Many thanks to Jeff...
Show more
Christine
I have attended several seminars, workshops, training's, etc. over many years that I have been an EA. This topped all of them! The content was great, I was stretched into areas I was uncomfortable and learned a great deal. It was also a plus to be given the time to engage with the other EA's to learn from them and their experiences. I highly...
Show more
Debbi Shaffer
The ACEA course exceeded my expectations. It was challenging, but the hands-on team exercises made it fun as well. Richard, our instructor, was very knowledgable. I highly recommend the course.
Fiona Curiel
This course was just what I was looking for - aimed at experienced, high-level EA / COS and very much business-focused, offering tools and learnings that I have already started to implement. The format included a lot of group interaction as well as specific exercises we worked on together as a team - a great way of putting theory into practice, ...
Show more
Roselle Carlin
IAN was wonderful, he was very knowledgeable in all areas discussed and provided insight on the role of an experienced EA/PA from an executive perspective. He provided us with insight on how he worked/utilized his past PA/EA's which was helpful and good for us to hear as a group. He was funny, pleasant, and punctual and I highly recommend IAN fo...
Show more
Michelle Bryan
I really enjoyed the course as an introductory and refresher to many topics. The group of candidates were diverse and we were mostly of a similar seniority and standing. I really liked the fact that the instructor talked of his own experience with his various assistants which helped to bring the material to life. It would have been n...
Show more
Laura Alden-Court
It was certainly the best course I have attended and delivered everything it set out to do. There were only 6 of us (4 women and 2 men) on it which enabled a really close knit interactive group. The trainer was fabulous – really engaging with a GSOH.
Appah Suoyo Kelvin
It was an eye opener for me on how well to structure a functional organization and personal development to handle every day task at home, in the office and on the go... the course were well outlined to educate anyone and at all levels. The manual is self explanatory which aids learning during the course and the anchor instructor is a Professor b...
Show more
Abdullah Ali Hakami
the course was so great, a lot of interesting subject
Tammy Mowles
The ACEA course was very well prepared and presented. Richard's business knowledge took the course to the next level of learning. Providing past employment knowledge and stories helped understand the language and material.
Eiman
Christine Gendry El Haddad
It is the most, beneficiary, fruitful, educational experience I have ever attended, the facilitator "Mr. Ian" was just amazing in delivering the course with real life story .... Definitely I came back home with added value in my career and a mind set to apply whatever I have learned during this training. Thank you Innoverto, thank you Mr. Ian.
Fran Smith
I recently completed the ACEA Certification training and I would highly recommend it for an Executive level assistant who is interested in broadening their knowledge to be better prepared with the necessary skills to strategically partner with the executive(s) they support. This training takes a deep dive into the ever changing roles and respon...
Show more
Yulia
Really great course. Helped me to see the bigger picture of my position and made me understand that i was doing some things wrong. Now i will take corrective actions and the most important i know how to do it thanks to this course!
Margaux Swaby
This course positively exceeded my expectations. I came to the course desperate for insight on how I could advance my career by becoming a true Business Partner to my Executive. I want to make a much bigger impact in unexpected ways to my Boss and the Organization as a whole. Each day of training provided me with solid tools and approaches ...
Show more
Katie
I have felt for awhile that my company and bosses have not been utilizing me or the administrative role to the full potential. I took this course in the hopes that I would get some pointers of what I could do to really help the company and the exec's I support. There weren't pointers, only because every company and executive's needs are diff...
Show more
Sheila Chamberlain
Exceptional course. Richard did a phenomenal job instructing. I would recommend and EA take this course.
Serena Bartels Moore
This course was both insightful and a fun experience! I thought Richard did a fantastic job of educating while making the material a bit fun and not too dry. Though I'm a bit shy in group settings, I felt very comfortable with everyone in the class which made all the interactions enjoyable. I appreciated all of the group exercises, definitely ke...
Show more
Junnell Aguilar
Overall the content was good and brings a new perspective to the EA role. Richard was a great instructor!
Melissa Moore
Richard was an outstanding instructor with a plethora of information to share. I recommend this course for all EAs!
asmaa Zrigui
LAYEEQ UR RAHMAN
Melissa Ritchie
Of all the EA type trainings I've been through, I found the ACEA course to be the most comprehensive. It was fill with information I already knew, and some I didn't. And it was presented in a way that will help me to reinforce my role and be a better business partner to my executive. I have already recommended this course to my colleagues.
Krisanne Naudin
This is the most extensive and thorough training and education I have experienced for the modern Executive Assistant. A very comprehensive course that was informative and entertaining. It was great working and collaborating with like minds.
Sharmie
This coarse was a fast-paced learning event. Engaging and challenging. Richard was amazing and kept us on our toes. It was fun meeting EA's from across the country and even had some from outside the US. Lots of great take-away templates and ideas! The group exercises allowed from great feedback! Every EA should take this course.
Karen
This was the most content rich course I have taken for EA training. It really helped support the argument that these roles have changed dramatically over the years and should be respected as strategic business partners in all organizations. Richard is very thorough and easy going.
Allison
Loved the variety on this course! It’s a fairly intense course because it breaks down a number of subject matters into just a week, but it’s just the right balance. Richard Arnott is a great instructor. He clear and concise, engaging and adds the right balance of humour. Participation through team exercises and presenting to the group is a gr...
Show more
Racquel
This course was very informative. Richard kept us engage in the class. I was very pleased with the training and look forward to another one in the future.
Christine Clark
Hello. I thought the course was great. So much valuable information. Richard is a great instructor and brought so much to the class. I truly enjoyed it and look forward to seeing a part 2 to this session. Thank you for the opportunity.
Uduak
The course material and subject delivery was excellent. I had a clear underatanding of how roles and responsibilities of the EA has evolved. The ACEA positions me to evolve as well.
MATTHEW OLOGE
The training was highly impactful, though intensive in nature but I really enjoyed it. Mr. Ian Shipley is a great teacher, very interactive with motivational teaching tactics. He has a unique style of getting learners' attention and obviously passionate in his presentations. Ian is noted to be empathic to the plight of learners, this I persona...
Show more
Judith Olumor
The training was very educative & enlightening. I recommend it for other Executive Assistants & Personal Assistants who want to be strategic in their work approach.
Osasu Elaiho
The training was informative and our Instructor was very committed to us learning. The exercises were practical and useful. There was a lot to gain from the one week, and maybe a little more time is necessary in order to digest such large info in such a short time. The instructor gave it his best though and I absolutely enjoyed the experience
COMFORT UMALI ADAJI
THE MOST STRATEGIC AND TRANSFORMING TRAINING I HAVE EVER ATTENDED....WE ARE ON THE DIVIDE OF THE WORLD WHERE THE ROLE OF AN EA IS A DEAD END ADMINISTRATIVE ROLE....BUT AM THANKFUL TO THE INNOVERTO GROUP THAT HAS BROADENED MY UNDERSTANDING OF MY ROLE AS AN EA ..NOW I SEE MYSELF AS A STRATEGIC BUSINESS PARTNER THAT MAKES WORK HAPPEN TRANSITIONING ...
Show more
LOOKMAN SANNI
The training was highly interactive, and I enjoyed the series of exercises we were engaged in. Of significant note is the facilitator, Mr. Ian Shipley who gave an excellent account of himself in terms of method of approach and knowledge of all the topics.
Victor John Edward
Superb course content and excellent delivery.
Genevieve
I really enjoyed the course. Very insightful - great comprehensive content, supported by a thought-provoking interactive approach.
Nikki Ahmed
I had been searching for an EA/PA course for some time and was very skeptical about this course, however I am so pleased that I was wrong. The course was informative and relatable. Each topic for me closely related to my day to day work, it was great to cover all the topics and learn new ways in which to make improvements by using certain m...
Show more
Sophie FERRER
The course was very interesting and intense! Richard Arnott was excellent in mixing lectures, numerous examples with a nice touch of humour and exercises - which made the course lively and always relevant.
Jayne Parkin
I thoroughly recommend this course. Whether you just need to update your skills or are looking specialise in this area. I've come away with much to think about!
Braibi Horsfall-Rasaki
The course was very practical and hands on. l learnt a lot especially with the group exercises which where very realistic and the DISC profile which helped me have a better understanding of myself and my boss.
Lisa Nunn
Have just returned from Richard Arnott facilitating the above course and I would like to say what an excellent and thought provoking course it was, and I have already starting implementing some of the learnings in my day to day.
Charlotte Hill
An absolutely brilliant course, well worth the investment. It allowed me to utilise the skills I already had and gain new ones that I didn't know existed. Richard puts you at ease straight away, and is always pushing to get the best out of you. Very detailed and in my opinion a cut above any other course that I have been on. It has definitely gi...
Show more
Silvia Mancini
The training is well designed to cover all the basis of secretarial tasks, in a logical order and with sensible and valuable teaching. Some tips and tools presented and shared are truly valuable and I will propose to my manager to apply them to our working environment as they might be key to improving our performances. Also, Richard Arnott is a ...
Show more
Georgina McVeigh
This is a very informative, very detailed course that covers a large area of business not just admin. This course is a step above other EA courses. It helps assistants think outside the box and using all the tools taught at the course, one can elevate themselves to a business associate and actually work as the right hand person to their manage...
Show more
Tracy Jones
If you are considering attending this course, don't give it a second thought!! It was brilliant. It took me out of my comfort zone and brought me back again. So much content - really valuable. And Richard is a fab tutor.
Grace Boafo Gyimah
Course: The course content was good and clearly covered the set objectives. However the duration of the course was relatively short considering the content. Facilitator: Ian is a great teacher with in-depth knowledge, great people skills and pleasant personality. He was patient and came down to the level of an EA and made the course easy ...
Show more
Millie Owusu
This has been one of the best training I have attended. Very great and insightful topics with an all-inclusive way of teaching the topics. Our instructor Ian, made it very flexible. Very advanced and timely for my role.
Nancy Remi Dove
The Trainer is so patient and he really made me understood all that he thought easily, although it was not new to me. and I will recommend him anytime to other organizations for such training. I will also ask BMTG to something higher than the EA training in future.
Ernest Donkor Attoklo
The ACEA enabled me to discover the principles of a good Executive Assistantship. It was detailed enough for the range of roles I play.
Jayce
The trainer, Richard Arnott, are very knowledgeable and clear when delivering the course. A highly recommended course for all EA to attend.
Rainy Liang
This is a completed and completed training / workshop for the executive assistant. Lots of exercise and team work which enable the EAs to share and learn each other actively.
Adelene Chow
Insightful and topics covered are closely related to day to day work. Lots of interaction and exchange with people around the globe who attended the course. Worth attending
Boio Maraga
This course is very intense yet very informative and well structured and always on Time. Richard was an excellent Trainer who made sure everyone was up to pace with him. This training is worth the money paid. I will recommend for my other EAs to attend this training. Now I have to do my part by implementing what was taught and learnt into practi...
Show more
Christine Pask
The most worthwhile course, took me completely out of my comfort zone which was great, very good tutor, inclusive, explained things really well, and he wants you to succeed. Would most definitely recommend any EA no matter where you are in your career to do this course.
Lynn Marden
Wide-ranging topics, lots to learn, and wonderful networking. Will be promoting this at work and getting other EA's to attend.
Ulla Vennervald Nielsen
The ACEA is a full loaded inspiring 5-days' all-round course touching in on the most important topics for EAs today. I would recommend all EAs to take this course to upgrade themselves to executive business partners! Richard Arnott is a very inspiring teacher, patient and with a good sense of humour. The exam is a multiple choice test, which fro...
Show more
RSA
its very useful to understand other aspects and to try to develop some missing skills that been provided in this course.
Else Bock
The course touched upon all aspects that we as EA's need in our daily work. It was a good mix of team work and ordinary training. The trainer did a very good job, and as a attendee I was never bored or found the material irrelevant. I am happy to recommend this course to other EA's.
Wardah Moerat
Well facilitated course with relevant topics that every EA will require. Richard was helpful and knowledgable and the excersises and group-work useful and engaging. Furthermore, it was a great opprotunity to network and meet other EAs from various industries :)
Magali
this course is the most compact and interesting EA course I've ever been to. It has rekindle the flame that existed in me a while back and I'm so grateful for it.
Glaucia Costa de Moraes
The course was great, better than I expected! The training met my needs, I learned a lot, and I am very excited to bring new knowledge and experience to my daily professional activities. The format of the course helps to engage everyone to the content. Also, Richard is very knowledgeable, professional, helpful, he shared useful tools to improve ...
Show more
Tatiana Silveira
Excellent opportunity to improve my skills and develop new ones. The course is modern and relevant!
Regina Silveira
This course exceeded my expectations. I indicate the professional Richard Armott and the course!
Taís Fagundes
It was an amazing experience to do ACEA in Brazil. The contents are high level and also the methodology. Richard coordinate the team perfectly. I achieved my expectations and be very motivated to achieve my goals as an Executive Business Partner.
Marta de Azevedo Gonçalves
“Expectativas mais que superadas, pois não tinha noção do que me esperava. Foi fantástico. Meu muito obrigada".
Marcela Brito
At this moment, for Brazilian Executive Assistants ACEA training presents all of subjects are mandatory for the modern executive assistant. Based on topics will help us to perform better on our role, this training can shift our mindset to focus on best results and reach high levels in our career. Beyond this we can become real business partners.
Bárbara Soccoloski Sordi
The ACEA course was the best course that I participated!! Was a time to improve the executive assistant skils and English language too. It is very important to know the CEO overview about this beatiful profession.
Rebecca
The course is intense but quite similar to our daily works: receive different tasks which requires to complete within few hours in a professional manner. I enjoyed the most were Project Management and Leadership Skills. Besides of learning, it was a great opportunity meeting other EAs around the world, we had a diversity group; and also a great ...
Show more
Astrid
This course gives a broad view about the current and relevant management topics, you also need to know as an EA. The exchange with your peers is also very valuable. I can only recomment it.
Margarita Ieronymidou
It is a well structured course, covering a lot of subjects, it has many examples to work on so that you can understand in depth what is taught. Ian is a good instructor who knows what he teaches, has a variety of simple examples to help each one candidate to understand the topics. The length of the course is satisfying. I will definitely try to...
Show more
Carla C.
The course is very intense for the one-week duration and it approaches several important topics. Our trainer is an excellent communicator and supported us a lot through all the team presentations. The group was incredible, feel lucky for having met and shared the week with such amazing people! And, many thanks Ian for all the support and for the...
Show more
Bianca Araujo
What a great training! It was a very productive week and from my side, I could learn a lot and for sure I'll include to my daily work what I've learned. The course is very good formulated and Ian Shipley has a good didactic and he transferred all subjects easily to us. For me, this certification will open the doors of a good job opportuni...
Show more
Esther Baguma
The Course was informative and practical. The Instructor Richard was excellent. With it, I have been assigned a Leadership role. Can't go wrong with ACEA.
Ngozi Kalu-Mba
I will give this course a five star rating. Very informative and engaging.
Lani Cantu
Mr. Richard Arnott was impeccably on time. He waited until everyone was settled/seated before he engaged and covered a range of topics. Very insightful and interactive. Presentations were were interesting, good slides and funny videos that kept us all engaged - refreshing and motivating. The learnings were practical and informative. Intensive, b...
Show more
Ndikum Ngoua Gladys Nirmbosi
ACEA , is like a light at the enter of the tunnel to.me who never had the opportunity to acquire a university degree!
Susan Rogers
Exceptional course, content and instructor!!!
Lisa Garcia
Richard was amazing! He enabled us to learn at the highest level and supported us through the team presentations. Thank you Richard for an amazing experience!
Laura Flynn
The course is very well organized, intense and geared for those wanting to advance their EA skills. This is not a beginner course.
Melinda German
The course far exceeded my expectations. The instructor was enthusiastic and kept us engaged by relating the material to our daily operations. I especially enjoyed the group work which allowed us to interact with co-workers we normally wouldn't see, discuss common issues and collaborate on a solution.
Carmen
That class was very informative, knowledge based and thought provoking. Ian Shippley did a FANTASTIC job leading the course and keeping everyone on task. I would definitely recommend this course to colleagues.
Kathy DeCoursey
The ACEA training was an amazing experience. The information covered and the interactive format was presented incredibly well by our instructor, Ian. This program was very in-depth and covered a variety of extremely useful topics and information that will sincerely benefit each of us in achieving superior performance in our Executive Assistant...
Show more
Rebecca Lane
This course is a must attend if you are a Senior Executive Assistant! Very informative and well prepared. Richard Arnott and his team have developed an awesome course with the latest information and great examples of how all is used in the business world! I highly recommend this class!
Lawrenda Francois-Smith
Going into the course, I was a bit apprehensive. The course was recommended to me by our in-house legal advisor. However, I cannot thank her enough (which I have already relayed to her). I was blown away by Mr. Arnott's delivery and expertise. I truly left the seminar,. not only empowered and motivated, but a will to do more for my organization,...
Show more
Josephine Ketebu
Hi Richard, thanks for making our time worthwhile. This is about best training I've attended. I want to give it a 5-star. Thanks, you got me thinking again.
Shealia M. Brown
I really enjoyed the course content and our instructor was AWESOME. He kept the course information interesting and engaging.
Mary Jacobson
I attended the training in Rockville, MD. My instructor, Ian Shipley was outstanding. I felt he really understood Executive Assistants and the classes were thoroughly enjoyable. Great content! I have already recommended to 4 other EA's.
Yolanda Leftwich
The class and instructor are exceptional. I know for certain that the principles taught will be used in my professional and personal life.
Hela Mzali
it was a great course. thank you very much
Preethi Balasubramanian
The course covered various topics, all of which is essential for an effective EA.
Mandy
I enjoyed the course however, I believe it should be split into two and have one course for beginners /intermediate and one for advanced in order to go into deeper dives and high level strategy etc.
Adriane Marx
I specially liked the practical exercises and the exchange with other participants.
Reema Raikwar, Mumbai (India)
The ACEA course is very well designed, it covers topics which are required by an EA. Thank you team BMTG(UK)Ltd for conducting it in India. The course was also very well facilitated by Mr Jeff Lockhart
Barbara Michael
Modesta Soko
The course was rich and enlightening. All topics taught were relevant and of great importance. The course was also very well facilitated by Mr Shipley. He is a good communicator and was able to engage the participants.
Sindhu S Pillai
Very informative and helpful. Improves your confidence level
GRACE MBERA
" an extremely helpful training and informative ...defiantly my work will great produce quality results" Ian the facilitator was amazing!!
Karin C
Well presented, facilitated course for the modern day EA. Richard Arnott imparts a wealth of experience and knowledge whilst providing clear and professional learning materials for duration of course. Interesting and thought provoking group exercises throughout. Highly recommended.
Zoe Alexander
The course was very varied and covered a lot of subjects, the material sent to us afterwards was extremely helpful and gives a good base to put what was taught into practice. it was lengthy and a lot of information to take in, in the 5 days but the breaks were well placed and this helped keeping focussed.
Elizabeth
This was an excellent course, it give me a great insight and understanding into the business. Richard delivered the course in a professional manner and he knows his subject, Well done Richard.
Sarah Algate
The course was well paced and enjoyable. I’m not sure how much immediate relevance it has but it was definitely a good opportunity to refresh some subjects and introduce new ones. Thank you
Sharon Hill
This course is a good introduction to the myriad of 'hats' an EA is required to wear. Topics are varied and presented in easily digestible chunks. Workbook could benefit from an index at the start
Daphne
The course has been really interesting. It has shown me how to run a business, what is all involved and how an executive assistant can support her executive. Richard is a very good trainer and entertainer.
Norah Kiwumulo
Amazing! It was an opportunity for me to have attended the Fleming/BMTG in Nairobi. The course content was well planned and was an import resource to me. For the Trainer, Mr. Richard Arnott is a Trainer by calling who trains while mentoring from his rich experience. I argue fellow EA’s who have not attended the course to consider taking it. ...
Show more
Christine Njihia
I have learnt so much; applicable stuff. Meeting Scoring, Boss' weekly targets and review at the end of the week. DISC and how to handle different people. and also, networking!...amazing team, Richard, brilliant teacher...totally love it! will lobby for my colleagues to attend the same.
Anne Komugisa
The Trainer is very experienced and gives his life examples. I liked the fact the he is at the Executives level and therefore gives us what the Executives would expect from their Assistants. The content is very rich and practical.
Jesintha V M Perika
The course was amazing, it gave me an insight into how the EA role functions and how we can transform to become business partners and not get stagnant in our current roles. The course material and the exercises were too good and helped in collaboration. The best part was networking and getting to know how people and the role functions in differe...
Show more
Syreen BenKhaled
Very interesting and interactive course , i really enjoyed this experience. Thank you for everything Richard
Mbeke Ndiba
Super and very advancing. Richard is a brilliant trainer coupled with positivity and patience. A week was so short.
Ismail Sherifudeen Kehinde
The training was quite intensive and it covers a wide range of topics to adequately equip the modern day Executive Assistant for the task ahead. I would however want to suggest that an audio of the training could be made available to participants after the training. It will assist them greatly when they are revising the training manual and it wi...
Show more
Rupinder Sagoo
Worthwhile investment that will take your career to the "next level". Richard is excellent and at the top of his game. So pleased to have completed the course. Looking forward to read the manual again and refer to it throughout my career. Thanks Richard!
Cristelle
This training was excellent for new EA/ and for experienced EA. The course was very interesting and a great opportunity to enhance existing knowledge and to get information about topics that might not be part of our usual tasks.
Patricia Wydler
Comprehensive course which will definitely help me increase my productivity.
Dawn Leaman
I would thoroughly recommend this course; it covered a wide range of topics which has helped me in my day-to-day role and to progress my career as an Executive PA. Richard is an excellent trainer. There was a great mix of delegates from across the globe and from a wide range of industries, which made the course more enjoyable. Thank you!
Glòria Gratacòs
This is an excellent and comprehensive training. After many years of not having taken a course such this, I think it is the perfect choice for a Senior Executive Assistant. Our trainer, Ian, shared the wide experience he acquired during his working years in different companies. We enjoyed the whole 5 years in a creative and fun atmosphere, and i...
Show more
Elizabeth Villalvilla
Excellent overview of best practices in a wide variety of topics. It provides awareness and understanding on a number of key areas in modern businesses. I would encourage fellow PA/EAs to request this course as part of their development, and for their Executives to support it. They will see the results, and it will help make the partnership bet...
Show more
SULAIMAN SAAD ALHAMMAD
Meshari BinHameed
The program was very good and I am strongly recommend it for those wants to develop themselves and learn new technique to solve any obstacle they might face in the EA/PA matter .actually, the skills I learned during that week makes me now more awareness inside myself and that reflect to my team into more flexibility in their work .
Sandy Salis
then this is "THE" training you want to go. It was worth all the research I have done prior to deciding this one. The instructor was great, very well prepared and informative, the location, the room and related services were beyond any expectation. Hats off to Marie-Louise Adlercreutz of Innoverto for making sure the program was flawless in all ...
Show more
Victoria Stetsiuk
Really enjoy the training. Would be nice to add experience cross exchange between attendees
Nina Willenberg
I can only recommend the course, especially for the more experienced assistant. It presented a comprehensive overview on what can be expected of a modern day assistant and where one can develop further and is also a great networking opportunity.
Pavlina Perkova
An excellent and comprehensive training delivered by Richard who shared his expertise and experience in the most enjoyable and fun way. I enjoyed the whole 5 days including the final test ;) exercises and sharing stories among my colleagues/new friends. I am feeling much more confident in so many different business areas now, I left inspired a...
Show more
Emily Gamblin
This was a great and informative course, that I found very interesting. Richard was a great course leader, who was always on hand to help. I enjoyed it the most due to the team activities which is the best way to help me learn about a subject just discussed. Thanks again!
Vicki Greenham
I thoroughly enjoyed this course. It was informative, engaging and of great value to my role as Group Administration Manager. I have many takeaways from the course and look forward to implementing new and improving on current work processes from the knowledge gained.
Sreypov Tep
It's a great course. I enjoyed the training and it was a good opportunity for me to meet and share experience with other EAs from difference companies. The course covers many topics that EAs should know not only about the time management but project management, financial management, leadership skill, problem solving skill etc. One thing that I w...
Show more
Jackie Hanley
Richard was an excellent trainer throughout the five day course. He brought a wealth of expertise and knowledge and I am looking forward to using some of my new skills over the coming months within my own role and those of my team.
Ana Maria Monteiro
I am very satisfied with the training I received at the ACEA training program held in London this September 2018. I would highly recommend it to other seasoned EA's who are serious about their careers and receiving an accredited designation.
Francesca
Well done! I have highly appreciated the course's contents, the trainer as well as the network and exchange opportunities the ACEA Course delivers. Back to work, I feel "well equipped" for my everyday challenges!
Barbra Gama
Attending ACEA has given a opportunity to grow while having fun with my fellow colleagues! Breaking out of my comfort zone while absorbing the energy of like-minded individuals and it has been an investment in myself, my career and my company. Thumbs Up!!!
Vicki Faint
I highly recommend this course for all EAs or PAs who are looking for high level training. Having being in the administrative profession for 30+ years - this is the first high level course I have attended that left you exhausted every night having had a full intense day of effective training to enhance a strategic working partnership with your ...
Show more
Suwanna Engkawong
It has been a great experience to be part of ACEA. A very good course and would definitely recommend it to fellow PAs.
Twinky Wong
Really useful - Intensive Course for 5 days. Good forum to get EAs joint up!
Porntipa Niyatanon
Highly recommended for all EAs or PAs who are looking for something extra miles from what you have done or what to become your boss's partner. The course contains a lot of useful topics you need to become advanced EA. It is not fancy outlined course but it is full of details and tools/tips to use in your daily life. EA doesn't do only administ...
Show more
Vagi Arua
The overall course was intensive well organised
Matire Seath
I found the course very beneficial. Richard has the experience and knowledge and delivered an exceptional training. I found him great in his delivery which made learning both enjoyable and at times fun. I would love to hear about all the courses you have on offer and will stay in touch. Will definitely be recommending this course to others. ...
Show more
Michela
The five days masterclass is a journey where you start with a big binder in front of you, knowing nobody and you end up being a team who works together while you now flick through the binder, which is now coloured with the post-it for each section, revising the course before the test. I suggest to update some tools with the app and include a sec...
Show more
Lori Soutar
ACEA was an exceptional course filled with a wealth of pertinent information to advance the skills of an Executive Assistant in partnering with their Executive. The week flew by as we learned about the principals of management with Richard Arnott through presentation, real life examples, thoughtful scenarios and exercises to test our knowledge. ...
Show more
Judy
If you are looking for a more in-depth course for the EA, try this! You will be engaged and use what you learn during the program to work with your peers in discussion groups and on case studies. You will have the opportunity to earn a designation as well!
Shelley Bernier
This course is invaluable for any administrative professional. I feel quite fortunate to have been able to attend the course. The material covered is essential to any Executive Assistant, and the coordinating exercises working in groups ensures that everyone is retaining the information. Richard prepares all students properly for the exam at the...
Show more
Rachael Burton, CAP, OM, ACEA
This is a great course to get an accurate account for the Modern EA from an executive's perspective. Richard Arnott touched on the administrative portion of an EA, so much so that I was thankfully incorporating tips successfully by day 3! I've also learned additional aspects of the business to aid my exec as well as prepare for my next professio...
Show more
Rita
Excellent general overview of corporate affairs, with interactive sessions and with a very experienced leader.
Nadaelsoukie
I liked the course and the way it is taught yet would like to have an update session after two years for example.
Lina Mattar
Very interesting and an interactive tutor.
Muhammad Akram Khan
I attended this program in London during March 2018, along with some wonderful EAs from UK and other European countries. The interaction and exchange of ideas/practices between the participants enhanced the learning experience. Self-awareness through DISC profiling was an eye-opening experience. Course contents include Project Management, Proble...
Show more
Blanka
This traing was more that I expected, harder but I'm glad I did it as my boss and I already ussing few tools I learn.
Baya Belabbas
What a great experience. I have learnt new skills and this has reassured me in terms of the way and work and I know that I am doing things I'm the right way. Richard was an absolute star, flexible, helpful and his calm approach has been very helpful. Excellent course!
Tina Milton-Bode
It was very good but very intense. It could have been one more day since it seemed like we had to rush though some items. The team work and the project work was very good for me.
Charlotte
I spent a week in London with 10 other exceptional EAs on this brilliant course. It encompasses important elements of the EA role, explores theories and methodologies and applies this to real life experiences. It was a very interactive and sharing experience which reassured me of my skills and knowledge as well as taught me many new things! The...
Show more
Shaimaa El Hawary
Very into the point course with lots of information, Richard was so inspiring .... Well done Richard!!
Heba Hany Mourad
It was a really successful & useful course... full of data & assisting career tips... I highly recommend that course... Mr. Richard Arnott is such a nice, helpful instructor & he explains very well... The quizzes of every day mornings made me recall & sum up all what have been taken the day before. The team exercises was fun & produced positive ...
Show more
Yosr Saeed Mohammad
The course was very significant and I truly believe that all the knowledge I collected from it will provide great help to me at work
Alaa Ali
The course was well organized. It's like a mini introduction to an MBA. I would recommend it ,especially for newly hired Executive Assistants ,the course will be a great help.
Rabab Naeem
Now I can work in partnership with my executive not for him but with him.
Vania El-Sharawy
It has been a great experience, so different than I expected or had on my mind. Helped me to understand myself & my personality Knowing my weak points, looking at things in a different point of view, wider picture of my goals, role, in the company arranging my thoughts, plans and objectives getting to the root of the problems. The whole expe...
Show more
Omnia Sami
material is very rich and valuable, but little bit intensive and sometimes I missed some important information
Kiki Zervoudaki
ACEPA course had an excellent content, it was interesting, interactive and stimulating.Extremely valuable lessons learnt even after 15+ years of experience. A course with a wide range of topics - everything related to the question: how can I become a better, more efficient Executive Assistant? Practical advice given and personal experiences sh...
Show more
Dung Hoang Kim
I found it was an enriching experience to be part of ACEA™ ** 5 day training session**. The session covered all the basic topics for the modern Executive Assistant. The training not only provided me the knowledge but also equipped me with a positive viewpoint to go back to my daily work.
Kathi Roche
Even though I have 20 years PA experience I found this course very worthwhile and I would certainly recommend it. We were a small group but we all got lots out of it, it is a very full week packed with great content and lots of tips along the way from both Richard and other delegates. It was a privilege to meet everyone and attend this ACEA co...
Show more
Haneya Basheer
ACEPA reminds us how important our roles are in the organization, focusing on the various break-down of daily routine in a more dynamic way. The collaborative brain-storming sessions taught me how we can think out aloud when you are in a team. It was a very good net-working session to meet various industries EA's practices. Thank you for the Enr...
Show more
Cindy Hodges
I greatly appreciate ACEPA training. This training touch base on so many topics I deal with daily that I haven’t received from previous training. I believe ACEPA training went more in-depth on the topics that are truly important to tasks and projects handled by assistants today. I enjoy life experience examples as well as culture references R...
Show more
Anon, Singapore
It was an enriching experience to be part of ACEPA ** 5 day training session**. The session was comprehensive and covered all the basic topics from the project management, while discussing the real world scenarios and challenges of the EA's in the modern world. The training not only provided me the knowledge but also equipped me with a viewpoin...
Show more
Jean
This was the first training course that I've been to and it definitely did not disappoint! Richard was amazing - very patient and helpful. The main takeaway from this course has got to be the experiences that were shared among all the delegates during the exercises and it was great to be able to analyze in a deeper context when we did our DiSC p...
Show more
Jemma Norton
Extremely valuable lessons learnt. Great instructor, delivered the content well.
Megumi Taga
ACEPA course had an excellent content, it was interesting, interactive and stimulating. Very well paced with a group of 20 by an experienced, confident trainer with a great deal of humour. We now have a Whatsapp 2017 Nov ACEPA group where we can stay in touch, to further exchange experiences, seek for advice, etc.
Susanne Sprenger
very profound knowledge of the topics by R.Arnott caught interest at any moment I liked the amount of exercises a lot
Sandy Goodrich
This course takes the executive assistant beyond their routine job into the world of how the executive runs a business on a daily basis. Valuable training for any assistant who wants to support leadership at the next level.
Jackie Link
Deciding to take a week away from the office and job responsibilities was difficult but worth the investment! The course content was extremely relevant, and presented in a way that I could understand. In order for us to better understand the content, group exercises where woven into training course and allowed me to better grasp the concepts dis...
Show more
Frances M. Chandler
This was a very interesting, fast paced executive level class. I learned so much from Richard. He was very patient and made the class interesting. I will be constantly learning and evolving based on all of the information that I received this week.
Tatia Boman
This class was awesome. Very professional instructor who brings out the best in his students. A group of EAs who wanted to be the best every day achieved so much more in only a week. Highly recommend to all executive assistances.
Tippy Winslow
Richard did an outstanding job facilitating a class with strong and smart individuals with a range of personalities. He exceeded my expectations with the variety of subjects pertaining to the EA field in the course. I look forward to signing up for a follow-up course if its offered in the near future. Outstanding! #RichardRocks
Pam C
I enjoyed the ACEA training course and would recommend it to administrative professionals who want to expand their current skills--it covers a wide range of topics needed to be a successful Strategic Business Partner. Richards teaching style, his shared personal experiences, along with the group activities provided a great learning experience.
Nesvi Paradis
On a very high level, the course touches on many aspects of managing a business and gives Executive Assistants a greater perspective of the decision-making that their executives are responsible for. We had a very engaged and interactive group and our instructor, Richard Arnott, kept us laughing and interested for the duration of the course. I a...
Show more
Bethany
This course was absolutely amazing! Not only did we have a great instructor but it provided opportunities to have a better understanding of how to support my Executives as well as how I can personally grow. I am highly recommending this course to my peers. It is well worth the investment!
Sunday Awoyemi
Thanks very much Dr Richard it’s was great experience and time, it’s worth the money and excessed my expectations every aspect was a Business section and excellently done I will surely recommend and we need you in AFRICAN more of this programs.
Susan S.
This was a great class. It was the right combination of soft skills and business knowledge. Well worth the time spent.
Nocona Dayton
I really enjoyed the course, however I did think that by looking at the agenda it would be even more of a step up. By this I mean that when it says 'enhance your presentation skills - I thought there would be feedback regarding our presentation skills not only on content but actual presentation ability for as many of the small presentations we ...
Show more
Lupita Carrasco
a very informational instructive training would greatly recommend it!! I Know it will help me tremendously in my position and stay on top of a moving business environment. thank you to Richard Arnott a great expert instructor and Christian Russell for an event well organized!!
Wanda Kay Hunter
The course was the best, the instructor Richard Arnott was excellent, I wish it was longer he was a great teacher, would love to go to another one of his classes....would recommend this class to others. thank you very much for having me.
Dani Whitehead
Must-have course for an EA who serves on any leadership team.
Kay Nicholson
Thank you so very much for a very informative and interactive training course. This class offered me more than other trainings where you walk in and are learning everything you already know. I now know how and why I am a “Strategic Business Partner” to the Executive I am supporting. I always thought this was my role but never had the proper desc...
Show more
Donna C
Valuable course in D.C. which incorporates many of the aspects of the position I am currently in and continue to grow into every day. It provided great tools to help me to continue moving out of my comfort zone. Richard's teaching methods were very effective; great week!
Brenda Rogers
The ACEA course is an amazing course for EAs who are serious about their career as an administrative professional. This course gives you information to help you understand your business’ strategy, as well as, project management, and presentation skills. Excellent!
Wanda Kay Hunter
Very exceptional instructor, will take another class with him. His way of teaching is expert. He is a wonderful person, and a grate instructor as I sad before "Well Done Richard". His method was exceptional. Thank you so much....
Susan D. Ward
This is the most extensive and thorough training and education I have experienced in decades. There are courses that promise upper level training but very few that truly deliver, ACEA/ACEPA is one that delivers. Do not attend if you are not willing to put in the work because this course takes effort. Richard is a serious yet personable instructo...
Show more
G Doyle
Richard Arnott delivers an amazingly in-depth course that gets you thinking and realizing the breadth of knowledge needed to be a Modern Day Executive Assistant and true Business Partner.
Becky M
Richard provided a very informative 4 day course that gave me with a better understanding of my organization. His presentation style was just the right mixture of information, humor, and attendee involvement.
Diana Brandl
The ACEPA training was very inspirational, energising, bringing lots of ideas, with both substantial and in-depth knowledge together with case studies, learning from experience and being fully practice-oriented. Well-balanced composition of participants, which contributed to interesting and focused discussions and exchanges. There was also room ...
Show more
Sonya C. Ponds
A comprehensive training designed to stretch, motivate, and elevate members of the administrative profession. Delegates leave with the knowledge and confidence to advocate for and excel in positions designed for forward thinking, mission focused individuals looking to master strategic partnerships. Truly an initiative worth supporting within ...
Show more
Andrea A-S
This is a perfectly designed and well thought through course. Kudos to Richard! You will only recognize after the end of the course how all the topics, team exercises and the end presentation come together and helped you to have a really lasting learning experience. Thanks also to all my fellow participants! We were a great team and I thoroughly...
Show more
Karin K
Excellent training course. Should be a must for all EA's. What an intensive week. Thanks to Richard (he did a great job!) and also a big thank you to the whole group in Bath.
Emmanuelle Ginn
A wonderful enriching experience for all, and you don't have to be an EA to benefit. The breadth of material covered in the week made it challenging but the final presentation made by the participants brought everything that was learned into focus. I would thoroughly recommend this course.
Soo
Thank you for wonderful week in Bath! It was a course of my life. This experience will serve as a stable base for my future career.
Desiree Tojino
After attending the 5-day Advanced Certificate for an Executive Personal Assistant (ACEPA) course with Ian Shipley and spending time with some smart amazing women, I am now recharged with ideas, confidence, knowledge and the impulse to thrive. I have loved every minute of the course and enjoyed learning, sharing, inspiring and connecting with th...
Show more
Cate M
The best workshop attended in a long while and I thoroughly enjoyed . Content was structured and very informative - will recommended any Executive Assistant to take the course at some-point in their career line ! Ian Shipley was fantastic couch :)
Julia Thirion
I attended training session in Dubai in October 2017 and this was one of the best training I ever had. Very complete, with a view from the top down which is not usual, especially in our EA word. I really enjoyed the groupe exercices which kept the training very dynamic. Ian Shipley is a fantastic trainer with a great experience that he is very k...
Show more
Samrin
Course was excellent. Thank you for organizing such an awesome training and the trainer was the best.
Amanda H
Great course and insight to skills required for the modern day Executive Personal Assistant. Quite intensive but very comprehensive and informative.
Grace Hamidu-Musah
This training is the best I have ever attended outside my organizational leadership degree course. It is perfect for EAs, PAs and Administrative Professionals at different levels of their careers in all business environments. The group exercise sessions were invaluable and worked especially well for me by reinforcing all I learned. I cannot say...
Show more
Ashley Hatch
I found that the course was Comprehensive and covered all the aspects that I wanted to know more about. Really enjoyed the project management part and all the group exercise. It was nice to know that what you currently doing in your job, that you are on the right path with some good tips on how to improve on them. Would love to have more in de...
Show more
Carol
Excellent Course! Comprehensive and Informative!
Sibel Numan
I really enjoyed this training, it was really informative, we covered loads of topics: DISC Profiling, Planning, Work breakdown Structures, Balanced Scorecard, KPIs, Project Management, Strategy and Tactics, Motivational Theory, Financial reporting, and many more. I participated in 15 group exercises, and I also gave a solo presentation on my la...
Show more
Tania
Great group and great exchanges. Good opportunity to analyze things differently to move forward in this job.
Sarah Moshi
The race was very good where it met my expectations, and I also learned many things that I will practice in my field, I will also recommend this to the other people with the same field to attend. The trainer was also well understood.
Modisane
The content of the programme is articulate and would recommend to any executive assistant to attend this powerful training. I have learnt so much and already applying all the methodologies that I learnt.
Kutlwano
I had an amazing experience, I learned so much a big part of me grew in the process.
Ashleigh Candy
This is the ideal course to get to the next level. Personally it was a great benchmark to see where I was in the current environment. Great templates and techniques to adapt into the office. I would have liked the course to include a little more future potential technologies and practices to keep ahead of the pack.
VICKY
The course gave me an in-depth understanding of many different areas of a business, so that I now feel more confident in my current role.’ ‘The course is very comprehensive and empowering.
Sipho
I found the course really good, I even liked the way Richard took us through the manual because at first I thought there's no way we are going to finish it in a week lol. I'm glad to have been part of this course it was really insightful.
Yolanda Swart
I have enjoyed this course immensely. Attending the course has provided me with a more in debt understanding about my company. I have a more detailed understanding of management vs. leadership and have I have a clearer perspective on Management Skills, Project Governance and Project Management.
Mads
What in incredible week of training. The topics covered was so interesting and how we apply it to the "New" EA roles. Time and money well spent. Richard was amazing and kept us engaged throughout the week.
Beauty
A must attend for all EAs. The benefits are simply amazing! The best training by far!
Blessing Isong Tetteh
Very educative and the trainer (Ian) was just great
Fiifi Williams
I believe it was really worth every amount of money paid for it and Mr. Shipley was just one of the best tutors i have had in a very long time. Blending and sharing his work experience whilst teaching was for me the best.
Becky A.
This course is the best I have ever participated in. The package was well broken down for easy comprehension. The practical stories helped to relate the theories and easy steps for the topics. I will recommend office managers and the executive themselves to register for this course. Amazing!!!
Queenie Rosabelle
It was a valuable experience! Our everyday activities as Personal Assistants were presented from a different perspective, that left me feeling empowered and challenged to be more and do more. Each session was very interactive and hands on. Ian Shipley is a Superb Instructor!
Sandra Lacueva
I really enjoyed the training, the content is very extensive and comprehensive. I would suggest that the material be printed in colour especially because you refer to colours in the DISC profiling. I would also encourage more discussion and focus on the Top 10 qualities of the modern EPA as these are the areas we need to really develop. The t...
Show more
Sandra Lacueva
I really enjoyed the training, the content is very extensive and comprehensive. I would suggest that the material be printed in colour especially because you refer to colours in the DISC profiling. I would also encourage more discussion and focus on the Top 10 qualities of the modern EPA as these are the areas we need to really develop. The t...
Show more
Sarah Salini
It was a great learning course with a lot of information to take with. Thanks to the team and all participants to have made the week in Zurich unforgettable!
Olena Wiaderna
The Course was very well organised. The material is too big. I personally felt lack of time to share some experience which is sometimes better then just theory.
Sarah Salini
It was a great learning course with a lot of information to take with. Thanks to the team and all participants to have made the week in Zurich unforgettable!
Olena Wiaderna
The Course was very well organised. The material is too big. I personally felt lack of time to share some experience which is sometimes better then just theory.
Pam Logan
I am so pleased to have joined the ACEPA training in June 2017. The course overview is very thorough and formalises my expectations and the challenge I now have in 'educating' my bosses for us to work more effectively. Richard is a very knowledgeable tutor, with an amenable manor. Thanks also to my co-trainees that week, we worked well togeth...
Show more
Pam Logan
I am so pleased to have joined the ACEPA training in June 2017. The course overview is very thorough and formalises my expectations and the challenge I now have in 'educating' my bosses for us to work more effectively. Richard is a very knowledgeable tutor, with an amenable manor. Thanks also to my co-trainees that week, we worked well togeth...
Show more
Tracy Hyland
Good all round course for the aspiring Executive Personal Assistant. This course gives a flavour of many of the different aspects of business to master to become an effective and efficient Executive Personal Assistant. Possibly does not go into enough depth in some areas for current EPA's.
Tracy Hyland
Good all round course for the aspiring Executive Personal Assistant. This course gives a flavour of many of the different aspects of business to master to become an effective and efficient Executive Personal Assistant. Possibly does not go into enough depth in some areas for current EPA's.
Lynne Codd
I really enjoyed this course, we only had a small group and we all worked really well together. Richard made the course interesting and entertaining.
IOANNA SAVVA
the course was great and the trainer was excellent
Lynne Codd
I really enjoyed this course, we only had a small group and we all worked really well together. Richard made the course interesting and entertaining.
Aldrin Roco
The exercises after each topic helped a lot to supplement the lessons learned. The approach of the facilitator was direct and succinct. I would recommend this course to oldies and newbies alike.
Aldrin Roco
The exercises after each topic helped a lot to supplement the lessons learned. The approach of the facilitator was direct and succinct. I would recommend this course to oldies and newbies alike.
Sonia Folsom
The course provided some very good insights on how to build up relationships, fine-tune working styles and approaches, and understanding the role of the modern executive assistant.
Sonia Folsom
The course provided some very good insights on how to build up relationships, fine-tune working styles and approaches, and understanding the role of the modern executive assistant.
Sue Reaume
Having just finished this course successfully, I now have a full understanding of some of the processes that I have learned over my 20+ years in the industry. I particularly enjoyed the part on Project Management which is what I needed the most! Also, kudos to Richard! He kept this course on point but also fun and interesting!
Sue Reaume
Having just finished this course successfully, I now have a full understanding of some of the processes that I have learned over my 20+ years in the industry. I particularly enjoyed the part on Project Management which is what I needed the most! Also, kudos to Richard! He kept this course on point but also fun and interesting!
Laurel Wilson-Perry
This was an excellent course, the venue, speaker and course content were wonderful. I would recommend this course to others.
Laurel Wilson-Perry
This was an excellent course, the venue, speaker and course content were wonderful. I would recommend this course to others.
Shanna
Very well organized, instructor well prepared and knowledgeable on content. Would recommend to others
Karen Murphy
There are many courses for EA's to choose from so I am always a little worried that the content will not be relevant to my world. It was great to finally participate in a course with advanced, relevant course content. Richard delivered this content in an efficient manner that offered lots of opportunity for dialogue. His anecdotes were very ente...
Show more
Carol Rayburn
It was a nice course. Some things were a little basic (telephone etiquette and email) but all in all I enjoyed it and really made some great connections. I also enjoyed Richard's delivery of the material.
Karen Murphy
There are many courses for EA's to choose from so I am always a little worried that the content will not be relevant to my world. It was great to finally participate in a course with advanced, relevant course content. Richard delivered this content in an efficient manner that offered lots of opportunity for dialogue. His anecdotes were very ente...
Show more
Dawn Blomme
Excellent exposure to Project Management. The tools reviewed and shared will be very helpful in business application. In addition the team work gave ample opportunity to network with an amazing group of people and provided an opportunity to hear perspectives from others on some of the more challenging situations in which an EA can find themsel...
Show more
Shanna
Very well organized, instructor well prepared and knowledgeable on content. Would recommend to others
Lien
First off, I would like to say Thank You to Richard Arnott for his exceptional delivery of this course! He was very engaging, funny, encouraging and accommodating. I had a very insightful week and hope to implement what I learned at my office! Would also like add that it was a pleasure meeting such talented, smart, friendly EAs :) Wishing ev...
Show more
Rebecca Wacker
This training provides a well-rounded study of what the current Executive Assistant is likely assigned in daily activity. Beyond basic skills, the program also assists attendees in understanding their personality type and how they (and their executive) would tend to approach work based on natural style. Organizational tools are made available wi...
Show more
Rebecca Wacker
This training provides a well-rounded study of what the current Executive Assistant is likely assigned in daily activity. Beyond basic skills, the program also assists attendees in understanding their personality type and how they (and their executive) would tend to approach work based on natural style. Organizational tools are made available wi...
Show more
Connie Lahrim
I truly enjoyed the ACEPA session and Richard Arnott's approach to instructing the course. He not only engaged and encourage the class, he also ensure that the attendees had an understanding of the information and were comfortable with asking pointed questions when / where needed.
Connie Lahrim
I truly enjoyed the ACEPA session and Richard Arnott's approach to instructing the course. He not only engaged and encourage the class, he also ensure that the attendees had an understanding of the information and were comfortable with asking pointed questions when / where needed.
Lisa Pembleton
Wonderful course that focused on both the critical job skills but bridged the topics for expanding business knowledge base. Fabulous instructor that personalized the course and brought real life business examples. Would highly recommend to others. Thank you!
Morgan Thompson
Richard was incredibly engaging, had wonderful anecdotes and provided a fantastic training experience. It was truly a pleasure to be in his class; and unlike other courses, I walked away with more than a few tools to use in the future.
Lisa Barnette
The guidance, tools, and skills that I learned from this course are relevant in any organizational structure. All of my colleagues, and I, are excited to take the knowledge back to our teams. The group exercises were practical and provided discussion for real-life work scenarios. I would recommend this course to anyone looking to straighten thei...
Show more
Morgan Thompson
Richard was incredibly engaging, had wonderful anecdotes and provided a fantastic training experience. It was truly a pleasure to be in his class; and unlike other courses, I walked away with more than a few tools to use in the future.
Lisa Barnette
The guidance, tools, and skills that I learned from this course are relevant in any organizational structure. All of my colleagues, and I, are excited to take the knowledge back to our teams. The group exercises were practical and provided discussion for real-life work scenarios. I would recommend this course to anyone looking to straighten thei...
Show more
Lorena Pears
The training that I received this week was top notch and spot on. I learned so much and Richard was awesome in presenting. He is passionate about what he does and teaching EA''s and PA's is what he does best. To bring out the best in all of us and to bring his passion and caring to us, Richard is a gem that stands out on top. I would recomm...
Show more
Lorena Pears
The training that I received this week was top notch and spot on. I learned so much and Richard was awesome in presenting. He is passionate about what he does and teaching EA''s and PA's is what he does best. To bring out the best in all of us and to bring his passion and caring to us, Richard is a gem that stands out on top. I would recomm...
Show more
Inece Y. Bryant
I just completed the ACEA training course with Richard Arnott! The course was not completely what I expected but definitely not disappointing. I really enjoyed it! Richard is a very engaging and enjoyable trainer. He had extensive knowledge of the subjects. He also made the course fun. It's a good refresher course on some things but for the mos...
Show more
Inece Y. Bryant
I just completed the ACEA training course with Richard Arnott! The course was not completely what I expected but definitely not disappointing. I really enjoyed it! Richard is a very engaging and enjoyable trainer. He had extensive knowledge of the subjects. He also made the course fun. It's a good refresher course on some things but for the mos...
Show more
Regina White
I have been here at my firm for over 20 years and this is the best course I have ever attended. Although somewhat intense, I learned a lot of information in a short amount of time, I got to know and gleaned from my co-workers, near and far, and Richard our facilitator was fantastic!
Mona Lorenzo
This course has truly enlightened my skills as both an EA and strategic business partner for my Executive. Richard shared real-life experiences that gave a bigger picture of how these can be applied. The balance between classroom style lectures to hands-on active exercises truly enhanced the learning experience. Thank you very much.
Eldra Tatuem
Excellent course! Every EA should be required to take this course.
Mona Lorenzo
This course has truly enlightened my skills as both an EA and strategic business partner for my Executive. Richard shared real-life experiences that gave a bigger picture of how these can be applied. The balance between classroom style lectures to hands-on active exercises truly enhanced the learning experience. Thank you very much.
Eldra Tatuem
Excellent course! Every EA should be required to take this course.
Victoria Charbonneau
Because of the extended course timeline, we covered topics with more detail then you'll get in a one day seminar. The pricate course was an excellent way of ensuring mutiple folks within an organization are learning similar tools and process, Richard Arnot is an excellent trainer providing us with feedback and support throughout the week! Che...
Show more
Regina White
I have been here at my firm for over 20 years and this is the best course I have ever attended. Although somewhat intense, I learned a lot of information in a short amount of time, I got to know and gleaned from my co-workers, near and far, and Richard our facilitator was fantastic!
Carolyn S Jones
Richard was an exceptional instructor that was able to keep our attention while keeping us on, or gearing us back to, the focus point. I learned more that I expected.
Marcella Sciumbata
I was very happy with the content and the fact that I felt challenged, especially in going out of my comfort zone with presenting which is not easy for me. Thank you again to Richard Arnott for being a great teacher and mentor, and I hope our paths will cross again for future trainings.
Samia Elmogharbel
It was pleasure for me to attend the ACEPA course and I want to thank you for organizing it. It added a great value to my career and I have learned new techniques and ways to develop my abilities.
Samia Elmogharbel
It was pleasure for me to attend the ACEPA course and I want to thank you for organizing it. It added a great value to my career and I have learned new techniques and ways to develop my abilities.
LYFOUNG
I found the course very interesting. It is exactly what I was looking for! The programme is very comprehensive and the trainer Richard Arnott excellent. I really appreciated the practical exercices. It is also a good opportunity to meet my pairs and learn from their experience.
Julie Alcock
I found the course extremely inspiring but the Project Management day a little too in-depth and worthless in my environment. I was glad to have a little insight but unsure if I needed so much information. The course was very well set out and run, the location was great and Richard was an extremely good presenter.
Julie Alcock
I found the course extremely inspiring but the Project Management day a little too in-depth and worthless in my environment. I was glad to have a little insight but unsure if I needed so much information. The course was very well set out and run, the location was great and Richard was an extremely good presenter.
Melanie Richardson
I would highly recommend the ACEPA course to any assistant aspiring to work at a more strategic level. As an EA with over 30 years' experience, and already operating at that level, I still got a huge amount out of this programme. What I liked about it was that it gave me examples of frameworks and processes which I can take back into my own ro...
Show more
Melanie Richardson
I would highly recommend the ACEPA course to any assistant aspiring to work at a more strategic level. As an EA with over 30 years' experience, and already operating at that level, I still got a huge amount out of this programme. What I liked about it was that it gave me examples of frameworks and processes which I can take back into my own ro...
Show more
LILY NORA YIRENKYI
Ian meet my expectations, he was well prepared, clear and concise to demonstrate listening, very specific thus communicating in a professional and courteous manner, he conveys wellness to assist. This training is an eye opener to my career, it has really become part of me. I organized an event on the day after the exams and before the programme ...
Show more
EDNA CHARLES
Topics were treated with brilliant practical examples. Balance Scorecard, STQC, The communication plan etc. Training was Very educative and refreshing.
Esther Wood
Excellent course with varied content. The only thing which I felt could improve it is perhaps not having the same trainer all week to inject some variety (this is not finding fault with Richard who was excellent!)
Suzanne Anderson
This is a very thorough course that looks at skills and knowledge that will enhance your role and enable you to be the best that you can be. The activities that you undertake help to bring the syllabus alive and really enable you to practise what you are learning. To gain an internationally recognised qualification is an added bonus. I would hi...
Show more
Claire
This has given me such a better understanding of the business world. It gives you a broad knowledge of all the different caps you need to wear for the role of the modern EA/PA. I'm going back to work with an armful of tools that will help me be more efficient and give me the confidence to know that I am making a difference to my Exec.
Hannah Broccolino
I found this course thoroughly enjoyable and extremely relevant to my role as an EA. It felt like a crash course in Business Management Studies, covering all the key areas of management, leadership and doing effective business. It enabled me to feel more confident in the role I must play in my organisation, and gave me essential knowledge to bac...
Show more
Suzanne Anderson
This is a very thorough course that looks at skills and knowledge that will enhance your role and enable you to be the best that you can be. The activities that you undertake help to bring the syllabus alive and really enable you to practise what you are learning. To gain an internationally recognised qualification is an added bonus. I would hi...
Show more
Karin Hélène
The 5-day course was very well organised, the subjects covered during the week will assist me to further develop the skills to becoming a more professional and strategic Executive Assistant and a better partner to the Executive I work with today. The course focused on a wide variety of subjects relevant to me in my role to stay ahead within my ...
Show more
Jill C
A very good course and would definitely recommend it to fellow PAs because it covers the full range of skills required to cope with the demanding and ever changing role of a modern assistant.
Kiran Khalid
I am so pleased I went on this course as it gave me a good all round knowledge on the things that modern EPAs encounter today. There was a heavy management aspect at the beginning of the course but that's very useful if you are senior and your manger relies on you to know those things. It also good to have an understanding of these subjects as...
Show more
Kiran Khalid
I am so pleased I went on this course as it gave me a good all round knowledge on the things that modern EPAs encounter today. There was a heavy management aspect at the beginning of the course but that's very useful if you are senior and your manger relies on you to know those things. It also good to have an understanding of these subjects as...
Show more
Kenneth Mungania
Mr Shipley is simply - experienced. He is well versed with modern office working environments.
Lisa Holder
I found this course really useful and very informative. Richard was very good at explaining each module and the group sessions were also a good tool of ensuring we understood what we had just been taught. I would definately recommend this course to my colleagues.
Heather Mallinson
I thoroughly enjoyed participating on this course and found the content to be informative and stimulating. I particularly enjoyed the dvd clips that were used to reinforce the learning on the different topics and also enjoyed the team participation sessions and the way the facilitator split us up into different teams, on different occasions thu...
Show more
Lisa Holder
I found this course really useful and very informative. Richard was very good at explaining each module and the group sessions were also a good tool of ensuring we understood what we had just been taught. I would definately recommend this course to my colleagues.
Kenneth Mungania
Mr Shipley is simply - experienced. He is well versed with modern office working environments.
Finola Andrews
I thoroughly enjoyed the course and found it very beneficial. There was a good mix of ages, abilities and experience which made for a most interesting group of EAs! Richard was (is) a very good trainer, engaging with the group and encouraging the less confident people to get involved.
Julie Hempson-Simpson
I rated this course a top score. Really enjoyed the course, I learnt a lot and feel more confident as a result.
Simon Brocklebank
Well presented,enjoyable course. Only criticism length of course could be a little shorter not convinced as much depth required for some of the business topics. Perhaps could swap for more focus on EA/PA topics to maintain similar length.
Ann-Marie Crampton
This was a well run and informative course which I found very empowering. This has enhanced my learning and will help me support and deliver a higher service to my boss.
Clare Elisabeth Scrivner
This has been one of the most interesting courses I have participated too and in which I learned a lot on each and every subject. Richard is very skilled and it was a real pleasure to learn in such a way (one mans show) making sure everyone interacted with each other.
Angharad Williams
Alice Overfield
I went into the course not knowing what to expect. I found the course very good, in that I learnt a lot about me, the psychology behind the role and how to adapt to the situations I will face in the role of the EA. Thank you Richard for a very full on week of learning, in which I came away prepared to face challenges that lie ahead.
Aimee Collins
I found the course a great use of my time and really enjoyed it. Richard was particularly engaging and a great trainer.
Kerry Lovell
A worthwhile course for all EAs with the added bonus of networking with like minded people within your profession.
Linette Haines
Informative, interactive, eye opener. Gave me a better realisation of the strategic value of things I do each day, understand better my colleagues behavior patterns and how to relate and contribute more strategically
Simon Brocklebank
Well presented,enjoyable course. Only criticism length of course could be a little shorter not convinced as much depth required for some of the business topics. Perhaps could swap for more focus on EA/PA topics to maintain similar length.
Aimee Collins
I found the course a great use of my time and really enjoyed it. Richard was particularly engaging and a great trainer.
Jacquie Steel
Thoroughly enjoyable and mentally stimulating course. Richard Arnott is an astute, professional trainer with a wealth of knowledge, freely imparted. I would heartily recommend this course to anyone wishing to upgrade their CPD and career aspirations for EAs/PAs and aspiring VAs from all backgrounds. The course encourages full participation t...
Show more
Lynda McElligott
Excellent, informative, Enjoyable and well delivered. An action packed week, with lots of tips and tools to take forward.
Deborah Proudlove
Content of the course is intense, the tasks are a valuable exercise to help absorb the information. The course is wide ranging - newer and more involved topics from the standard PA skills - includes Planning, Projects, Risk Management and Report writing. The beauty of this course is the exchange of practices and ideas between the participant...
Show more
Jacquie Steel
Thoroughly enjoyable and mentally stimulating course. Richard Arnott is an astute, professional trainer with a wealth of knowledge, freely imparted. I would heartily recommend this course to anyone wishing to upgrade their CPD and career aspirations for EAs/PAs and aspiring VAs from all backgrounds. The course encourages full participation t...
Show more
Lynda McElligott
Excellent, informative, Enjoyable and well delivered. An action packed week, with lots of tips and tools to take forward.
Inmaculada Perez Pardo
Very complete training but I would suggest that print outs are handled over in color rather than black and white.
Karen J
Don't go into this course thinking its an easy ride it's not but I can say that it is so informative and will help any PA/EA in understanding their bosses needs. I thoroughly enjoyed the course, it has given me a lot to think about and more confidence in my role. Thanks Richard...
Jill Larmer
ACEPA Gleneagles Mar 2017 was a voyage of discovery for me - after years of being an EA and studying business methods and practices I found out what I didn't know; what I had always wanted to know; and gathered some clues as to why people over my career reacted the way they had when they wanted to know something I couldn't tell them. As a grou...
Show more
Nicole Ptolomey
By undertaking ACEPA training I feel it provided me with the effective and efficient knowledge & skills required to be a modern executive assistant. Highly recommend.
Nicole Ptolomey
By undertaking ACEPA training I feel it provided me with the effective and efficient knowledge & skills required to be a modern executive assistant. Highly recommend.
Participant
This is a great course! It is what I was looking for, something to help me refocus and decide which direction to take. Very realistic and thought provoking group assignments. I've taken away a lot of information that I will use in my Personal Development Plan. I would and will recommend this course.
Mariana Semerjion
It would be great if you can come to Brazil, São Paulo to offer ACEPA course!
Mariana Semerjion
It would be great if you can come to Brazil, São Paulo to offer ACEPA course!
Silahliwe Mogale
Estine Horn
This course was extremely valuable to me and would recommend it to all. It covers such a broad spectrum of the modern Assistant's role and is a must do in order to gain the necessary confidence and knowledge to be successful in our individual roles. Thank you BMTG and especially Richard for presenting this amazing course.
Silahliwe Mogale
Estine Horn
This course was extremely valuable to me and would recommend it to all. It covers such a broad spectrum of the modern Assistant's role and is a must do in order to gain the necessary confidence and knowledge to be successful in our individual roles. Thank you BMTG and especially Richard for presenting this amazing course.
Karen Aniola
I recently completed this course in London, and I thoroughly enjoyed it. The best and most relevant training course I have every undertaken. It is thorough, comprehensive, and professional. It covers everything that an EA needs to know, from understanding of your organisation's strategy and mission, and personality profiling, through to softe...
Show more
Karen Aniola
I recently completed this course in London, and I thoroughly enjoyed it. The best and most relevant training course I have every undertaken. It is thorough, comprehensive, and professional. It covers everything that an EA needs to know, from understanding of your organisation's strategy and mission, and personality profiling, through to softe...
Show more
Stacey
The intensive 5-day training course was delivered by Richard Arnott, who saw the value in my existing knowledge and experience and used this as the foundation on which to build. The in-depth subjects were presented in a considered and stimulating way and the practical application of the theory, by way of group exercises, solidified my understand...
Show more
Monique Lyle
This high level and insightful course was well delivered and the trainers experience evident. The course