This class was awesome. Very professional instructor who brings out the best in his students. A group of EAs who wanted to be the best every day achieved so much more in only a week. Highly recommend to all executive assistances.
Richard did an outstanding job facilitating a class with strong and smart individuals with a range of personalities. He exceeded my expectations with the variety of subjects pertaining to the EA field in the course. I look forward to signing up for a follow-up course if its offered in the near future. Outstanding! #RichardRocks
I enjoyed the ACEA training course and would recommend it to administrative professionals who want to expand their current skills--it covers a wide range of topics needed to be a successful Strategic Business Partner. Richards teaching style, his shared personal experiences, along with the group activities provided a great learning experience.
On a very high level, the course touches on many aspects of managing a business and gives Executive Assistants a greater perspective of the decision-making that their executives are responsible for. We had a very engaged and interactive group and our instructor, Richard Arnott, kept us laughing and interested for the duration of the course. I a...
This course was absolutely amazing! Not only did we have a great instructor but it provided opportunities to have a better understanding of how to support my Executives as well as how I can personally grow. I am highly recommending this course to my peers. It is well worth the investment!
Thanks very much Dr Richard it’s was great experience and time, it’s worth the money and excessed my expectations every aspect was a Business section and excellently done I will surely recommend and we need you in AFRICAN more of this programs.
This was a great class. It was the right combination of soft skills and business knowledge. Well worth the time spent.
I really enjoyed the course, however I did think that by looking at the agenda it would be even more of a step up. By this I mean that when it says 'enhance your presentation skills - I thought there would be feedback regarding our presentation skills not only on content but actual presentation ability for as many of the small presentations we ...
a very informational instructive training would greatly recommend it!! I Know it will help me tremendously in my position and stay on top of a moving business environment. thank you to Richard Arnott a great expert instructor and Christian Russell for an event well organized!!
The course was the best, the instructor Richard Arnott was excellent, I wish it was longer he was a great teacher, would love to go to another one of his classes....would recommend this class to others. thank you very much for having me.
Must-have course for an EA who serves on any leadership team.
Thank you so very much for a very informative and interactive training course. This class offered me more than other trainings where you walk in and are learning everything you already know. I now know how and why I am a “Strategic Business Partner” to the Executive I am supporting. I always thought this was my role but never had the proper desc...
Valuable course in D.C. which incorporates many of the aspects of the position I am currently in and continue to grow into every day. It provided great tools to help me to continue moving out of my comfort zone. Richard's teaching methods were very effective; great week!
Very informative course.
The ACEA course is an amazing course for EAs who are serious about their career as an administrative professional. This course gives you information to help you understand your business’ strategy, as well as, project management, and presentation skills. Excellent!
Very exceptional instructor, will take another class with him. His way of teaching is expert. He is a wonderful person, and a grate instructor as I sad before "Well Done Richard". His method was exceptional. Thank you so much....
Richard Arnott delivers an amazingly in-depth course that gets you thinking and realizing the breadth of knowledge needed to be a Modern Day Executive Assistant and true Business Partner.
Richard provided a very informative 4 day course that gave me with a better understanding of my organization. His presentation style was just the right mixture of information, humor, and attendee involvement.
This is the most extensive and thorough training and education I have experienced in decades. There are courses that promise upper level training but very few that truly deliver, ACEA/ACEPA is one that delivers. Do not attend if you are not willing to put in the work because this course takes effort. Richard is a serious yet personable instructo...
The ACEPA training was very inspirational, energising, bringing lots of ideas, with both substantial and in-depth knowledge together with case studies, learning from experience and being fully practice-oriented. Well-balanced composition of participants, which contributed to interesting and focused discussions and exchanges. There was also room ...
A comprehensive training designed to stretch, motivate, and elevate members of the administrative profession. Delegates leave with the knowledge and confidence to advocate for and excel in positions designed for forward thinking, mission focused individuals looking to master strategic partnerships. Truly an initiative worth supporting within ...
This is a perfectly designed and well thought through course. Kudos to Richard! You will only recognize after the end of the course how all the topics, team exercises and the end presentation come together and helped you to have a really lasting learning experience. Thanks also to all my fellow participants! We were a great team and I thoroughly...
Excellent training course. Should be a must for all EA's. What an intensive week. Thanks to Richard (he did a great job!) and also a big thank you to the whole group in Bath.
A wonderful enriching experience for all, and you don't have to be an EA to benefit. The breadth of material covered in the week made it challenging but the final presentation made by the participants brought everything that was learned into focus. I would thoroughly recommend this course.
Thank you for wonderful week in Bath! It was a course of my life. This experience will serve as a stable base for my future career.
After attending the 5-day Advanced Certificate for an Executive Personal Assistant (ACEPA) course with Ian Shipley and spending time with some smart amazing women, I am now recharged with ideas, confidence, knowledge and the impulse to thrive. I have loved every minute of the course and enjoyed learning, sharing, inspiring and connecting with th...
The best workshop attended in a long while and I thoroughly enjoyed . Content was structured and very informative - will recommended any Executive Assistant to take the course at some-point in their career line ! Ian Shipley was fantastic couch :)
I attended training session in Dubai in October 2017 and this was one of the best training I ever had. Very complete, with a view from the top down which is not usual, especially in our EA word. I really enjoyed the groupe exercices which kept the training very dynamic. Ian Shipley is a fantastic trainer with a great experience that he is very k...
Course was excellent. Thank you for organizing such an awesome training and the trainer was the best.
Great course and insight to skills required for the modern day Executive Personal Assistant. Quite intensive but very comprehensive and informative.
This training is the best I have ever attended outside my organizational leadership degree course. It is perfect for EAs, PAs and Administrative Professionals at different levels of their careers in all business environments. The group exercise sessions were invaluable and worked especially well for me by reinforcing all I learned. I cannot say...
Great group and great exchanges. Good opportunity to analyze things differently to move forward in this job.
I really enjoyed this training, it was really informative, we covered loads of topics: DISC Profiling, Planning, Work breakdown Structures, Balanced Scorecard, KPIs, Project Management, Strategy and Tactics, Motivational Theory, Financial reporting, and many more. I participated in 15 group exercises, and I also gave a solo presentation on my la...
Excellent Course! Comprehensive and Informative!
I found that the course was Comprehensive and covered all the aspects that I wanted to know more about. Really enjoyed the project management part and all the group exercise. It was nice to know that what you currently doing in your job, that you are on the right path with some good tips on how to improve on them. Would love to have more in de...
It was very enlightening
The race was very good where it met my expectations, and I also learned many things that I will practice in my field, I will also recommend this to the other people with the same field to attend. The trainer was also well understood.
I had an amazing experience, I learned so much a big part of me grew in the process.
The content of the programme is articulate and would recommend to any executive assistant to attend this powerful training. I have learnt so much and already applying all the methodologies that I learnt.
The course gave me an in-depth understanding of many different areas of a business, so that I now feel more confident in my current role.’ ‘The course is very comprehensive and empowering.
I found the course really good, I even liked the way Richard took us through the manual because at first I thought there's no way we are going to finish it in a week lol. I'm glad to have been part of this course it was really insightful.
This is the ideal course to get to the next level. Personally it was a great benchmark to see where I was in the current environment. Great templates and techniques to adapt into the office. I would have liked the course to include a little more future potential technologies and practices to keep ahead of the pack.
I have enjoyed this course immensely. Attending the course has provided me with a more in debt understanding about my company. I have a more detailed understanding of management vs. leadership and have I have a clearer perspective on Management Skills, Project Governance and Project Management.
What in incredible week of training. The topics covered was so interesting and how we apply it to the "New" EA roles. Time and money well spent. Richard was amazing and kept us engaged throughout the week.
A must attend for all EAs. The benefits are simply amazing! The best training by far!
Very educative and the trainer (Ian) was just great
This course is the best I have ever participated in. The package was well broken down for easy comprehension. The practical stories helped to relate the theories and easy steps for the topics. I will recommend office managers and the executive themselves to register for this course. Amazing!!!
It was a valuable experience! Our everyday activities as Personal Assistants were presented from a different perspective, that left me feeling empowered and challenged to be more and do more. Each session was very interactive and hands on. Ian Shipley is a Superb Instructor!
I believe it was really worth every amount of money paid for it and Mr. Shipley was just one of the best tutors i have had in a very long time. Blending and sharing his work experience whilst teaching was for me the best.
I really enjoyed the training, the content is very extensive and comprehensive. I would suggest that the material be printed in colour especially because you refer to colours in the DISC profiling. I would also encourage more discussion and focus on the Top 10 qualities of the modern EPA as these are the areas we need to really develop. The t...
The Course was very well organised. The material is too big. I personally felt lack of time to share some experience which is sometimes better then just theory.
It was a great learning course with a lot of information to take with. Thanks to the team and all participants to have made the week in Zurich unforgettable!
I am so pleased to have joined the ACEPA training in June 2017. The course overview is very thorough and formalises my expectations and the challenge I now have in 'educating' my bosses for us to work more effectively. Richard is a very knowledgeable tutor, with an amenable manor. Thanks also to my co-trainees that week, we worked well togeth...
Good all round course for the aspiring Executive Personal Assistant. This course gives a flavour of many of the different aspects of business to master to become an effective and efficient Executive Personal Assistant. Possibly does not go into enough depth in some areas for current EPA's.
the course was great and the trainer was excellent
I really enjoyed this course, we only had a small group and we all worked really well together. Richard made the course interesting and entertaining.
The exercises after each topic helped a lot to supplement the lessons learned. The approach of the facilitator was direct and succinct. I would recommend this course to oldies and newbies alike.
The course provided some very good insights on how to build up relationships, fine-tune working styles and approaches, and understanding the role of the modern executive assistant.
Having just finished this course successfully, I now have a full understanding of some of the processes that I have learned over my 20+ years in the industry. I particularly enjoyed the part on Project Management which is what I needed the most! Also, kudos to Richard! He kept this course on point but also fun and interesting!
This was an excellent course, the venue, speaker and course content were wonderful. I would recommend this course to others.
It was a nice course. Some things were a little basic (telephone etiquette and email) but all in all I enjoyed it and really made some great connections. I also enjoyed Richard's delivery of the material.
There are many courses for EA's to choose from so I am always a little worried that the content will not be relevant to my world. It was great to finally participate in a course with advanced, relevant course content. Richard delivered this content in an efficient manner that offered lots of opportunity for dialogue. His anecdotes were very ente...
Excellent exposure to Project Management. The tools reviewed and shared will be very helpful in business application. In addition the team work gave ample opportunity to network with an amazing group of people and provided an opportunity to hear perspectives from others on some of the more challenging situations in which an EA can find themsel...
Very well organized, instructor well prepared and knowledgeable on content. Would recommend to others
First off, I would like to say Thank You to Richard Arnott for his exceptional delivery of this course! He was very engaging, funny, encouraging and accommodating. I had a very insightful week and hope to implement what I learned at my office! Would also like add that it was a pleasure meeting such talented, smart, friendly EAs :) Wishing ev...
This training provides a well-rounded study of what the current Executive Assistant is likely assigned in daily activity. Beyond basic skills, the program also assists attendees in understanding their personality type and how they (and their executive) would tend to approach work based on natural style. Organizational tools are made available wi...
I truly enjoyed the ACEPA session and Richard Arnott's approach to instructing the course. He not only engaged and encourage the class, he also ensure that the attendees had an understanding of the information and were comfortable with asking pointed questions when / where needed.
Wonderful course that focused on both the critical job skills but bridged the topics for expanding business knowledge base. Fabulous instructor that personalized the course and brought real life business examples. Would highly recommend to others. Thank you!
Richard was incredibly engaging, had wonderful anecdotes and provided a fantastic training experience. It was truly a pleasure to be in his class; and unlike other courses, I walked away with more than a few tools to use in the future.
The guidance, tools, and skills that I learned from this course are relevant in any organizational structure. All of my colleagues, and I, are excited to take the knowledge back to our teams. The group exercises were practical and provided discussion for real-life work scenarios. I would recommend this course to anyone looking to straighten thei...
The training that I received this week was top notch and spot on. I learned so much and Richard was awesome in presenting. He is passionate about what he does and teaching EA''s and PA's is what he does best. To bring out the best in all of us and to bring his passion and caring to us, Richard is a gem that stands out on top. I would recomm...
I just completed the ACEA training course with Richard Arnott! The course was not completely what I expected but definitely not disappointing. I really enjoyed it! Richard is a very engaging and enjoyable trainer. He had extensive knowledge of the subjects. He also made the course fun. It's a good refresher course on some things but for the mos...
This course has truly enlightened my skills as both an EA and strategic business partner for my Executive. Richard shared real-life experiences that gave a bigger picture of how these can be applied. The balance between classroom style lectures to hands-on active exercises truly enhanced the learning experience. Thank you very much.
Excellent course! Every EA should be required to take this course.
Because of the extended course timeline, we covered topics with more detail then you'll get in a one day seminar. The pricate course was an excellent way of ensuring mutiple folks within an organization are learning similar tools and process, Richard Arnot is an excellent trainer providing us with feedback and support throughout the week! Che...
I have been here at my firm for over 20 years and this is the best course I have ever attended. Although somewhat intense, I learned a lot of information in a short amount of time, I got to know and gleaned from my co-workers, near and far, and Richard our facilitator was fantastic!
Richard was an exceptional instructor that was able to keep our attention while keeping us on, or gearing us back to, the focus point. I learned more that I expected.
I was very happy with the content and the fact that I felt challenged, especially in going out of my comfort zone with presenting which is not easy for me. Thank you again to Richard Arnott for being a great teacher and mentor, and I hope our paths will cross again for future trainings.
It was pleasure for me to attend the ACEPA course and I want to thank you for organizing it. It added a great value to my career and I have learned new techniques and ways to develop my abilities.
I found the course very interesting. It is exactly what I was looking for! The programme is very comprehensive and the trainer Richard Arnott excellent. I really appreciated the practical exercices. It is also a good opportunity to meet my pairs and learn from their experience.
I found the course extremely inspiring but the Project Management day a little too in-depth and worthless in my environment. I was glad to have a little insight but unsure if I needed so much information. The course was very well set out and run, the location was great and Richard was an extremely good presenter.
I would highly recommend the ACEPA course to any assistant aspiring to work at a more strategic level. As an EA with over 30 years' experience, and already operating at that level, I still got a huge amount out of this programme. What I liked about it was that it gave me examples of frameworks and processes which I can take back into my own ro...
Ian meet my expectations, he was well prepared, clear and concise to demonstrate listening, very specific thus communicating in a professional and courteous manner, he conveys wellness to assist. This training is an eye opener to my career, it has really become part of me. I organized an event on the day after the exams and before the programme ...
Topics were treated with brilliant practical examples. Balance Scorecard, STQC, The communication plan etc. Training was Very educative and refreshing.
Excellent course with varied content. The only thing which I felt could improve it is perhaps not having the same trainer all week to inject some variety (this is not finding fault with Richard who was excellent!)
This is a very thorough course that looks at skills and knowledge that will enhance your role and enable you to be the best that you can be. The activities that you undertake help to bring the syllabus alive and really enable you to practise what you are learning. To gain an internationally recognised qualification is an added bonus. I would hi...
This has given me such a better understanding of the business world. It gives you a broad knowledge of all the different caps you need to wear for the role of the modern EA/PA. I'm going back to work with an armful of tools that will help me be more efficient and give me the confidence to know that I am making a difference to my Exec.
I found this course thoroughly enjoyable and extremely relevant to my role as an EA. It felt like a crash course in Business Management Studies, covering all the key areas of management, leadership and doing effective business. It enabled me to feel more confident in the role I must play in my organisation, and gave me essential knowledge to bac...
The 5-day course was very well organised, the subjects covered during the week will assist me to further develop the skills to becoming a more professional and strategic Executive Assistant and a better partner to the Executive I work with today. The course focused on a wide variety of subjects relevant to me in my role to stay ahead within my ...
A very good course and would definitely recommend it to fellow PAs because it covers the full range of skills required to cope with the demanding and ever changing role of a modern assistant.
I am so pleased I went on this course as it gave me a good all round knowledge on the things that modern EPAs encounter today. There was a heavy management aspect at the beginning of the course but that's very useful if you are senior and your manger relies on you to know those things. It also good to have an understanding of these subjects as...
I thoroughly enjoyed participating on this course and found the content to be informative and stimulating. I particularly enjoyed the dvd clips that were used to reinforce the learning on the different topics and also enjoyed the team participation sessions and the way the facilitator split us up into different teams, on different occasions thu...
I found this course really useful and very informative. Richard was very good at explaining each module and the group sessions were also a good tool of ensuring we understood what we had just been taught. I would definately recommend this course to my colleagues.
Mr Shipley is simply - experienced. He is well versed with modern office working environments.
I thoroughly enjoyed the course and found it very beneficial. There was a good mix of ages, abilities and experience which made for a most interesting group of EAs! Richard was (is) a very good trainer, engaging with the group and encouraging the less confident people to get involved.
I rated this course a top score. Really enjoyed the course, I learnt a lot and feel more confident as a result.
Well presented,enjoyable course. Only criticism length of course could be a little shorter not convinced as much depth required for some of the business topics. Perhaps could swap for more focus on EA/PA topics to maintain similar length.
This was a well run and informative course which I found very empowering. This has enhanced my learning and will help me support and deliver a higher service to my boss.
This has been one of the most interesting courses I have participated too and in which I learned a lot on each and every subject. Richard is very skilled and it was a real pleasure to learn in such a way (one mans show) making sure everyone interacted with each other.
Thoroughly enjoyed the course and the content.
I went into the course not knowing what to expect. I found the course very good, in that I learnt a lot about me, the psychology behind the role and how to adapt to the situations I will face in the role of the EA. Thank you Richard for a very full on week of learning, in which I came away prepared to face challenges that lie ahead.
inspiring, fantastic
I found the course a great use of my time and really enjoyed it. Richard was particularly engaging and a great trainer.
A worthwhile course for all EAs with the added bonus of networking with like minded people within your profession.
Informative, interactive, eye opener. Gave me a better realisation of the strategic value of things I do each day, understand better my colleagues behavior patterns and how to relate and contribute more strategically
Content of the course is intense, the tasks are a valuable exercise to help absorb the information. The course is wide ranging - newer and more involved topics from the standard PA skills - includes Planning, Projects, Risk Management and Report writing. The beauty of this course is the exchange of practices and ideas between the participant...
Thoroughly enjoyable and mentally stimulating course. Richard Arnott is an astute, professional trainer with a wealth of knowledge, freely imparted. I would heartily recommend this course to anyone wishing to upgrade their CPD and career aspirations for EAs/PAs and aspiring VAs from all backgrounds. The course encourages full participation t...
Excellent, informative, Enjoyable and well delivered. An action packed week, with lots of tips and tools to take forward.
Very complete training but I would suggest that print outs are handled over in color rather than black and white.
Don't go into this course thinking its an easy ride it's not but I can say that it is so informative and will help any PA/EA in understanding their bosses needs. I thoroughly enjoyed the course, it has given me a lot to think about and more confidence in my role. Thanks Richard...
ACEPA Gleneagles Mar 2017 was a voyage of discovery for me - after years of being an EA and studying business methods and practices I found out what I didn't know; what I had always wanted to know; and gathered some clues as to why people over my career reacted the way they had when they wanted to know something I couldn't tell them. As a grou...
By undertaking ACEPA training I feel it provided me with the effective and efficient knowledge & skills required to be a modern executive assistant. Highly recommend.
This is a great course! It is what I was looking for, something to help me refocus and decide which direction to take. Very realistic and thought provoking group assignments. I've taken away a lot of information that I will use in my Personal Development Plan. I would and will recommend this course.
It would be great if you can come to Brazil, São Paulo to offer ACEPA course!
This course was extremely valuable to me and would recommend it to all. It covers such a broad spectrum of the modern Assistant's role and is a must do in order to gain the necessary confidence and knowledge to be successful in our individual roles. Thank you BMTG and especially Richard for presenting this amazing course.
I recently completed this course in London, and I thoroughly enjoyed it. The best and most relevant training course I have every undertaken. It is thorough, comprehensive, and professional. It covers everything that an EA needs to know, from understanding of your organisation's strategy and mission, and personality profiling, through to softe...
The intensive 5-day training course was delivered by Richard Arnott, who saw the value in my existing knowledge and experience and used this as the foundation on which to build. The in-depth subjects were presented in a considered and stimulating way and the practical application of the theory, by way of group exercises, solidified my understand...
This high level and insightful course was well delivered and the trainers experience evident. The course was delivered with humour, anecdotes and practical application to put learning into context. I felt privileged to be in a room with a fabulous group of EPAs, a wealth of knowledge in a single room! I came away feeling reassured that in some ...
I found the course to be interesting, enlightening, informative, motivating & enjoyable. The subjects covered were diverse & gave me a much better understanding of my company & how I could better perform within my role as EA to VP of Western Europe & MD of Northern Europe. I came away with a number of ideas of how to better perform & a determi...
I had been wanting to do a course to keep my skills up to date and learn new things. There was a myriad of things online but I found the ACEPA course via an organisation I am a member of and signed up straight away. The fact it was geared towards the EA specifically and was CPD accredited was what I was looking for. Richard was a great trainer a...
Excellent course! An intense week of learning but I thoroughly enjoyed it. Better value for money than some other courses I looked at and it is CPD accredited.
As an experienced PA/EA working at senior level, I have attended many courses. These have not served any purpose and the experience put down as refresher courses. The ACEPA course was the only course that I have attended where I can say was exceptional. It covered all aspects of a business where PA/EA need to have knowledge and captured the "g...
The course was all that I expected and more. The subjects covered were so insightful and indepth, it helped me understand and now view myself as a business partner to my executive as opposed to being just ''paper pusher" or a mere a clerk... I understand better what is it that I need to do in my role and am super excited to be implementing some...
This one week course was fun, interesting and very interactive ! It engages everyone in class and covers indeed all aspects of what is expected out of a Modern PA in the century !
Good course. I had a really great time learning with Richard & fellow EAs/PAs.
The training was excellent. I however recommend that you consider more than one trainer to avoid monotony.
The course was excellent. The practicals helped me understand the course more. The manual is good because i am going to still be reading and referring to it. Mr. Arnnot was audible, very coordinated and was able to keep us focused. Very informative.
At first I wasn't happy about the classroom-styled course, I was looking for new learning experiences, but I got much more than that! Richard engages you from minute one on a journey to rediscover our profession and spark a new interest in our profession. He takes us through an intensive journey challenging us to see beyond. It was also a great ...
This is the first time that I have seen some one recognizing the role of an EA in Business. And I am thankful to Richard and Lucy for not only recognizing the value of it but also coming up with a detailed training which will enhance the skills and capabilities of the existing EA professionals. I am glad to be part of this course which has dee...
The ACEPA course in Bath, England, was an excellent choice for me. Working with people from all over the world was a rare opportunity and one that provided an unexpected and unparalleled experience. The material was new; the instructor’s style was engaging and interactive. I look forward to implementing some of the project governance/project ...
Richard has a wealth of knowledge and conducts a professional course. His mix of theory and team tasks is perfect. I attended this course as a refresher after many years of no training and was apprehensive. My advice to other EA's, don't be. I thoroughly enjoyed networking with the other EA's from around the world, lovely ladies. I learnt s...
The ACEPA training was excellent! Indeed an intensive and informative program it helped me to analyse my strengths and weaknesses in the workplace. It was the first training in which I partiicipated, and now I am looking forward to improving a lot of things in my daily job.
A very intensive, interactive and attractive course. It provided us with useful tools and techniques indispensable to the new EA’s role as strong business partners serving the purpose and mission of the company/organization. Ideal for those EAs who are keen at learning more on project management, budget, planning, monitoring, as well as negotiat...
The 5 day Course was Intensive and very informative. It was good to network with other PA's across the world and across organisations. I would recommend this course to any EA/PA who wants to meet like minded people and get a new perspective on the EA/PA Role and to re-ignite the passion of why you chose to be a EA/PA as a career
The course was very informative and covered all areas for the Executive Personal Assistant. There were sessions throughout the week that I was already very competent in. However, this was a great tool for reinforcement. The session on project management I found very interesting and would be keen to look into further courses on this. I got a huge...
we had a delegate group of 15, which in my opinion worked perfectly. a lot of our delegates were international and I really feel that this enhanced my learning experience and we got a very broad range of skills, experience and ways of working within group exercises. I think that because the course is taught by an executive rather than a PA we le...
The course has a good mix of theory followed by practical exercises completed in small teams. This approach to the training ensures every individual engages in learning and participating. If you have the opportunity to attend this course you will also meet some fantastic EA’s from across the world and learn from their experiences.
I've taken numerous administration professional training in the past and this one is by far the most fruitful program. Not only the program covers a broad range of topics for executive assistants, the trainer, Richard Arnott, possess a vast experience in the corporate arena who is the highlight of the program. The training contents are no long...
Overall, it was a journey I started out of curiosity, not really knowing where it will take me or if it would be helpfull at this stage of my career. Not only was this one of the once-in-a-life-time experiences you make, but proved me that time will pass anyway, why not enhance your personality learning modern and new ways to work and communicat...
Many topics were covered during the 5 days in detail, giving a thorough knowledge of how to work at a senior level as a business partner to your Executive, helping you to understand the mission and vision of your organisation as well as financial basics. It was fun and well thought through. Thanks RIchard
Excellent course, interactive and inspiring. Richard sets a steady pace but ensures each topic is understood before moving forward. Beautiful setting. Only point would be the question on the exam paper: The three 'nevers' in negotiation. This was a confusing question and might be worth consideration and rewording. A huge thank you to Richard fo...
One of the best training experience so far. Although there were some topics I have already seen in past trainings, I liked how Richard presented them. I did learn new things though too and am definetley taking away a lot from this course. Not to mention the great group of assistants I got to know here and the exceptional location it took place a...
The course was very insightful. There could have been not a better trainer that Richard Arnott. Overall a very overwhelming experience. Came back with immense learning to implement in my day to day work.
This is a well-rounded, intense, meaningful training event for professional support providers who want to broaden their career horizons. Brilliantly presented, well organized, and completely enjoyable; this is not your average admin training. This course and certification should be a must for any AA/EA who has chosen this path as their career an...
I left this course feeling empowered to go back to my office and do it all. All the facets of the work environment were covered. The instructor made it very engaging, he delivered the course in a professorial manner, and succinctly covered all the areas of my interest in a timely manner. This is a great course for any admin professional who ...
Excellent course. Good Facilitator! Very informative and engaging Course! I have enjoyed and learnt a lot more than I expected!
Program provided us knowledge and tools we need to be an effective business partner to our organization.
The course was enriching. Thumbs up for the trainer too. Overall, it was a very rewarding learning experience for me.
ACEPA course was the one i was looking for. I did not regret taking it.
Richard Arnott is a wonderful trainer and excellent communicator. He is very knowledgeable, experienced and encourages active participation from all trainees. Intense, interactive and enjoyable course. Highly recommended for ambitious Executive Personal Assistants who wants to learn more and strengthen their skills-set through hands-on practi...
Really pleased with the opportunity to attend this course. High level of accurancy, great chance of networking,good variety of topics discussed, highly recommended.
Excellent course, materials, venue. Everything was very well presented and understandable. Very good all round. Many thanks to all involved.
Excellent course, covers many topics. You learn through practical assessments as well as theoretical. Certainly helped build my knowledge regarding what is expected from a EPA and an Executive, and how to be more efficient and informed on processes and strategies within my career. Thoroughly enjoyed the course. Also a chance to learn from other...
The course helped me upgrade my knowledge and broaden my view in all aspects of the executive assistant's role nowadays.
The course helped me upgrade my knowledge and broaden my view in all aspects of the executive assistant's role nowadays.
Absolutely fantastic week spent with Richard and other ladies from around the world! I learnt so much and I have a lot that I can take back to my current role and implement - I don't think my boss will be ready for this!! This course has given me the knowledge and confidence to apply these skills and I can't wait to get back in the office! The ...
Excellent course content Tutor was very knowledgeable and provided lots of real life examples during the weeks course. Richard showed a passions for his work throughout the week he made it easier to focus
Brilliant course. Great info. Nice and interactive. Great tutor.
Very good program,the facilitator was exceptional,his work experience,the content in the program and exercises all jell and make it a very relevant program and puts your brain to work. Well priced and highly recommended.
The course was very informative and rich in content, the work was presented in a fun, interesting way that nurtured involvement of everyone. The presenter was very well conversant in the topics and his overall presentation was excellent.
Excellent course and excellent Instructor.
An intense week of learning and inspiration, the exam and final presentation were great fun. An excellent course, highly recommended!
I can only recommend this training for all PA's and even Office Managers - our instructor Richard was fantastic and covered all aspects of running a business and working as a modern PA. We were a small group of 8 people which was perfect for interaction and a hands on teacher. I will definitely be going on one of these training courses again, pr...
I attended this course, it was amazing experience, gave me new vision and added value to my career as EPA.
This course was very practical and informative. Every modern day EA or PA should take it and acquire skills of hiw to be more relevant in today's workplace. I really loved being part of the class.
I’ve been a PA in Saudi Arabia since 2009 and in the last three years my managing director has been pushing me to take a refresher course. Given nature of my job I can’t find the time to do it and don’t find a need to do it. To get it out of the way I googled various courses and the most extensive I found – the ACEPA offered by Innoverto in Duba...
+Team work; Interesting program;Talented well prepared trainer - Needs more then 5 days to explore topics deeper
A great skill enhancing course. I will be recommending this to my colleagues.
An informative and enjoyable week. The course was intensive, but relevant for EAs working at a high level who wish to gain a better understanding of leadership, management, planning and strategy. Wonderful experience and well worth it for the international networking. I would thoroughly recommend it.
This course is the best I have done over my career and really does cover every aspect of the modern EA's role. The course is intensive and there is a lot to take in but the combination of learning and team exercises allows you to really think about the issues in this role and think about how you work. I would definitely recommend this course.
ACEPA Survey Result 2016
Excellent instructor, Excellent course materials, Excellent group
Thank you for the amazing and very useful training
Overall, the training was very effective and I learnt a lot from it. It gave me more insight and understanding on how to manage projects efficiently, multitasking and other relevant literature that will go a long way to boost my productivity at work.
Over all the course was a good one though very intensive. I did enjoy every bit of it. i was well informed espercially on aeras that i wasnt privy to. this has indeed perdge me a step higher and i am indeed proud i took this course. Looking forward to more opportunities ahead.
Fantastic course. Well thought out in delivery. Have learned a lot.
I suggest all EPA's undertake this course. its designed to help you understand the role and responsibilities of an EPA and also know some dos and donts. its very intensive and its important that every delegate goes into the training with an open mind.
A very rewarding, informative and engaging course. The exercises in strategic places really helped me to grasp an understanding of what had been discussed. Our tutor, Ian Shipley, was brilliant.
Very informative and engaging course. The exercises after each subject matter really helped me to grasp an understanding of the subject discussed. The presentation and examination at the end of the course was a little daunting to think about but in reality was fairly straight forward. Our tutor, Ian Shipley, was quite simply brilliant.
Overall the course content and the delivery was brilliant! I especially liked how the days encompassed both listening and learning and then learning through group tasks. This broke the day up and made it more interactive. Ian was a really good trainer and made the sessions fun and interesting, adding personal work experiences made the examples m...
Overall the course content and the delivery was brilliant! I especially liked how the days encompassed both listening and learning and then learning through group tasks. This broke the day up and made it more interactive. Ian was a really good trainer and made the sessions fun and interesting, adding personal work experiences made the examples m...
I think it would be good if the course was tailored more to the business of the host organisation - I think a few of us wondered, after the first day, if the content was relevant to us. But as the course went on, the content became more relevant and it was good to do the group exercises and put what we had learnt into practice. For me, persona...
This was an excellent course, the instructor kept the content appropriate to our role and made for a very enjoyable time. Thank You Ian.
it was a great course; presenter was engaging and kept the pace of the course on track for the participants
An exceptional course with an exceptional trainer, Ian Shipley. Highly recommend.
An exceptional course presented by an exception trainer, Ian Shipley. Would highly recommend PA's at any stage in their career attending this course.
An exceptional course presented by an exception trainer, Ian Shipley. Would highly recommend PA's at any stage in their career attending this course.
Although I've been a PA for 8 years, but still wanted to challenge myself, so I decided to sign up for this course and I'm so pleased that I did! The course covered everything that we need, are required to do and should be thinking about within the modern day business world. Ian, our trainer, couldn't have been more enthusiastic and encouragin...
It was a good course.I loved the teamwork and the numerous assignments.It Kept us on our toes and made the class exciting.
I really enjoyed and learnt a lot from this course and it's all about the way the facilitator organised it. i felt part of it and hope more courses like this will come.
This course was very insightful and interactive.
The whole programme was very educative and I will recommend to my colleague assistants.
The course is very good and educative. The facilitator was really engaging and a very good teacher who knows how to handle even boring topics. i actually recommend this for every Administrative employees not just the PA's.
The course, ACEPA is an excellent training course and it covers the role/what is expected of today's Administrative Professional. What we are looking for is recognition and the thematic areas covered ( Project management, risk management, quality management, relationship management, etc.) is enough to let the job market realise what we bring to ...
I think this is a great package for Admin Professionals. I really learned a lot.
The course content was very relevant. it was very participatory and involving. The team exercises were very educative and that helps you to put into practice each module you learn. above all, the facilitator Richard Arnott was knowledgeable in every area of the course. I will recommend this course for all Executive PAs
This course was very in-depth and gave a lot of insights that will be instrumental in my career development and progression. The topics were broken down and explained, with useful anecdotes, diagrams, visual aids and exercises, which made for easier understanding and comprehension. The presentation exercise at the end helped to pull all the ma...
I really enjoyed the course and found Richard to be a great teacher who was very knowledgeable. The material encouraged strategic thinking and what you as a EA can bring to the table. A boost to one’s confidence. The tools taught in the course will assist me in my current role.
My name is Veronika and last year I was exposed to the EA training course in Dubai that was organized by BMTG at the very good level. I loved the venue, number of participants in the group that enabled us to interact all the time, The training module was designed to include theory, interaction, practical exercise and exam...which is not the case...
A very advanced course which was very useful for our day-today work.
I really enjoyed the course which mixed theoric concepts with also practical exercises. I very much advise this course!
The course was very informative and had lots of fun in the class. Met extrordinary people with whom I am still in contact. Would recommend the course to fellow colleagues
This course was a great experience. It's a "must do". Richard was a wonderful knowledgeable facilitator. I left the course invigorated and really to make changes.
Intensive workshop for EAs trying to find her way around the profession and making sure he/she adds value to the business.
The programme was brilliant, and insightful of the environment in which the Executive PA operates. Richard Arnott is a great facilitator with fantastic knowledge on this subject.
The Course was very informative and really helpful, I have applied it my workplace and improved my productivity. Having the chance to attend another course with you, would be worth longing for.
This course is detailed, easy to understand and the facilitator was able to drive home all the salient points. The team work / projects was very practical and fantastic. I would recommend this training for any Executive Assistant who wishes to excel in his/her career path.
Excellent!
Im still struggling to get my certificates from Opsa.
It was good and interactive
The course was very informative and challenging, we had a lot of interaction with one another which made us feel like we know one another. The course helped me to make sure that I know what is happening in the company at all times and always be a step ahead of the people that I work for "make their job easier. What I liked about the course was...
The tools learnt in this course when efficiently applied helps events and activities to run smoothly. Every stage is followed step by step from the phase of conception to the drafting of a thank you note addressed to invitees. This course and all the others really empowers and drowns the EA in skills which makes the EAs object of admiration in t...
Richard Arnott was fantastic, I looked forward to the class every day. He made ACEPA learning fun and entertaining, partially because he's just a funny guy. The training was systematic, first we learnt the concept, then we applied our learnings and understandings through a series of presentational feedback by each delegate. EPA's wishing to tak...
I enjoyed the course immensely. The course content was very relevant and insightful. It was well attended by participants from many countries. I will recommend it to executive and personal assistants!
Great course which helped me realise my strengths and weaknesses in the workplace. The knowledge I have picked up and applied in particular Project Management Skills has helped me immensely in my job. Richard was a very knowledgeable facilitator and was very easy to listen to.
The course was exellent,I have learned a lot from it.I can recommend it to friends and colleuges
The course was great it had in depth content of the 21st century PA. I will recommend this course to anyone.
The training was indeed an excellent program that helped me analyse my strengths and areas of improvement.
This course is not your average how-to-make-software-work-better EA course. This five day course is a mini-MBA bootcamp, pushing you to not only think like your executive, but have the deeper understanding of the business behind that thinking. Transferable across industries, the skills learned here will either put you head and shoulders above th...
This is a great course, really worth doing. Content is detailed and well delivered, great group interaction with the opportunity to work with the skills you develop over the course of the week.
The training elucidates adequate knowledge and understanding of the key essentials of Strategic Intelligent, Project Management, Corporate Finance and Reporting, Leadership, HR, Procurement and Information Technology of an Executive Personal Assistant / Secretary as a source of safekeeping, affluence and power of an Organization
A knowledgeable presenter with industry experience as well. We were treated like professionals that can make a difference in the office environment. He has the skills to handle different personalities in the class with tact. Course material useful and the exercises forces you to open your mind to ideas from other people from different working ...
There was never a dull moment with Richard. He used up-to-date examples for us to understand the lessons clearly and quickly. Interaction with everyone was also good as he made sure that everyone is participating and can follow what we are tackling. Will definitely recommend this course to colleagues and friends.
This was an excellent course. I will recommend this course to all PA's or Office Administrators. The way the course was run made me understand each topic and gave me better knowledge and understanding of all aspects of business.
I gained a lot of expertise and know-how from this training program presented by BMTG. Typical topics related to daily work situations.
The course covered the fundamental function of the organisation. This has helped me a great deal in my work place.
It was an excellent course and Richard Arnott was very good. He was precise and went in great detail to ensure everybody understood the course matter. I would definitely recommend everyone to use it. However, for most people it is not feasible to spend 4-5 days out of work, hence a suggestion if possible to shorten the course.
The ACEPA is a very good tool in improving the performance of an executive personal assistant professionally.
We need to focus on the Assistant's daily work rather than focusing on the Strategy of the company as we remain just an Assistant. Regards
I was overall impressed by the facilitator, i learnt a lot from the training and it contributed a lot to my professional development. The method of training adopted by the facilitator was quite conducive to all the participants, case studies and the notes given quite informative. I have recommend the training to other PAs in Botswana...
one of the key things I learnt from the training is the smarter way to use the my organisation's resources to enable me deliver higher quality services. I also learnt that is important for me to understand the business strategy of my organisation and how to align my role with it so as to be able to contribute my quota the realization of its ...
The ACEA course held in New York City last week was utterly amazing. The course materials are right on par with the title! It's truly advanced material to encourage critical and strategic thinking in the new era we are entering where EAs are Business Partners, not just assistants! Thank you Richard!
Excellent course covering many different subjects relevant to a EA/PA role. I would recommend this course for any assistant new into the role or as a refresher for people who have been in the role for a long time. A really knowledgeable tutor who answered all queries and provided lots of examples as the course went along. Concise and clear inf...
Very interesting training, covering all areas of possible involvement for an EPA. The trainer was able to capture the interest of the audience with theory applied to interactive sessions. I would suggest it as basic trainig for EPA and I'm willing to attend the advanced one maybe in a different contect to be able to confront myself with o...
This was the best course I have attended for a long time. It gave me a lot of idees that I will implement at the office. Thank You Richard!
Richard is an excellent trainer. I liked the team work a lot. Some items were not new to me, but Richard conveyed them in a very easy and understandable way.
Very interesting and inspiring course!
This was a great learning experience. Even after a long time of service, I have still learned a lot.
Fabulous course! Excellent materials and presentations. I can take what I learned and start applying it directly at my workplace. Richard provided great depth on the topics that were covered and was able to discuss off-topic areas as well. Richard knew exactly what he was talking about. His varied technical expertise was reflected in all areas o...
I recently spent 4 long days on the ACEPA course here in Dubai through Innoverto. I am a personal who becomes very bored easily when attending training sessions. I can honestly say that Richard is an exceptional influencing trainer. He is very motivating and engages in all aspects of the course. The training aloud me to understand all aspect al...
It was an amazing course and Richard was perfect and to the point. He ensured that all of us understood the course properly. His presentation was very good filled with amazing pictures and videos that helped us to further understand the matter. I highly recommend this course for all EPAs and especially doing with Richard.
I recently spent 4 long days on the ACEPA course here in Dubai through Innoverto. I am a personal who becomes very bored easily when attending training sessions. I can honestly say that Richard is an exceptional influencing trainer. He is very motivating and engages in all aspects of the course. The training aloud me to understand all aspect al...
A course for people who have been PA's for a while and understands the business. Strategic thinking and project management forms an increasingly bigger role in the PA's day to day job description and this course gives you the tools and provides you with the "ammunition" to really make your voice heard and adds substance and value to the busines...
Thank you for a top quality course. I especially enjoyed the group exercises and case studies. The presentation on the last day was an excellent application opportunity, i.e. applying all you have learned in one presentation. The team work also afforded the opportunity to really get to understand one's DISC profile and that of others as you we...
Business Partner cum Executive Personal Assistant is my new title. This course was assisted me to enhance my already existing skills and broadened my expertise in this field. Thank you OPSA for organizing this training and Richard for empowering us with the knowledge.
This course was intense! not your usual course where you come and listen and leave with an attendance certificate. You walk out of this course with your head held high. "I Matter!" - that you've learnt the tools/processes to implement in your workplace. I'm delighted with my certificate and will display it with pride.
This course was intense! not your usual course where you come and listen and leave with an attendance certificate. You walk out of this course with your head held high. "I Matter!" - that you've learnt the tools/processes to implement in your workplace. I'm delighted with my certificate and will display it with pride.
Excellent course. Covers all relevant topics. Would highly recommend it.
This is a very full on course, jam packed with a huge amount of information. I enjoyed the interaction and being in a position to use what you have learnt in group sessions. I would recommend this course for those who are keen to work in partnership with their managers.
This course has really empowered me to keep on working and learning again and again. The course really equipped me with so many skills, HR, Governance, Project Management, Risk management etc. This course illustrates that EPA's are the focal point of their organization and should be equipped with many skills.
Its a need for every EPA. I've started to implement some of the things I learned and its really working for me. Thanks Richard.
A fantastic programme with enriching results. I am excited to implement what I have learned in my environment. Richard is a world class facilitator and allows you to think out of the box! Jeanne, USB
PA's should start believing in the valuable contribution that they can and must make towards their organisations. This course gave me the tools to enhance not only my role but processes at my workplace as well. I've never been so excited and proud about a course certificate than after this course. It was a busy and intensive course, but I feel ...
It was so good attending the training. Indeed an excellent program that helped me analyse my strengths and areas of improvement.
- Enjoied every minute - It was very informative and interesting - The course instructor was direct and influencial - Made me think to further take more courses with your institution I would like to know if you offer courses in project management or finance for executive assistants anytime soon. Thank you
Very innovative and extremely beneficial course! I have learned a lot and this will definitely improve my skills and performance.
It was a pleasure to attend this course. Richard is a great trainer.
This was a very interesting and effective training.
This was a great learning experience. Even after a long time of service, I have still learned a lot.
The ACEPA training is very informative and will definitely help to increase our productivity in our daily work
It was a very good learning experience; The course is very comprehensive and empowering.
A great course covering everything you and your boss will be working with day to day (from strategy to email etiquette!). Learn more about the processes you're already dealing with and how to enhance/improve them. A good networking opportunity also to learn from others in the role as well as from an established, approachable course leader with ...
I found this course amazing, content is detailed and engaging. This will help in so many facets of my role and will only make me a better PA now and in the future. Richard is a wealth of information. If you are looking for a course that covers everything, this is it, get your boss to approve for the next course.
The content was very rich in knowledge. Richard is a very good facilitator, and I liked the training techniques he applied during this course.
Brilliance beyond the imagination. Learnt valuable lessons and tools that will be useful for a long time to come. Richard is a good trainer (God Bless Him), explains & implement the correct path way of professional life.
I really enjoyed the content and active workshop style. Richard was great!
I really enjoyed the content and active workshop style. Richard was great!
This was a very interesting and effective training.
It was a pleasure to attend this course. Richard is a great trainer.
Very innovative and extremely beneficial course! I have learned a lot and this will definitely improve my skills and performance.
This was a very interesting and effective training.
It was a pleasure to attend this course. Richard is a great trainer.
Very innovative and extremely beneficial course! I have learned a lot and this will definitely improve my skills and performance.
This was a great learning experience. Even after a long time of service, I have still learned a lot.
The ACEPA training is very informative and will definitely help to increase our productivity in our daily work.
It was a very good learning experience; The course is very comprehensive and empowering.
The ACEPA training is very informative and will definitely help to increase our productivity in our daily work
This was a great learning experience. Even after a long time of service, I have still learned a lot.
It was a very good learning experience; The course is very comprehensive and empowering.
The ACEPA training is very informative and will definitely help to increase our productivity in our daily work
I thoroughly enjoyed the week and have recommended the course through the Executive Secretary LinkedIn group.
Very informative and will definitely help to increase our productivity in our daily work.
Richard's approach to the training ensured we all interacted and interest was maintained.
I met some fantastic EA's and learnt from their experiences - great course!
This is one of the best courses I have attended in terms of content and delivery.
The course gave me an in-depth understanding of many different areas of a business, so that I now feel more confident in my current role.
Richard's approach to the training ensured we all interacted and interest was maintained.
The course is very comprehensive and empowering.
Very informative and will definitely help to increase our productivity in our daily work.
I'm going to pour all I learnt into work and enjoy the promotions when they come knocking.
My knowledge was rusty, now it is extremely enhanced.
If you have the opportunity to attend, wherever you are in the world, you should!
I thoroughly enjoyed the week and have recommended the course through the Executive Secretary LinkedIn group.
Simply put, it was brilliant.
This was a very interesting, fast paced executive level class. I learned so much from Richard. He was very patient and made the class interesting. I will be constantly learning and evolving based on all of the information that I received this week.