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The Transformational Power of Conflict Management

Conflict is often an inevitable aspect of workplace existence. Unfortunately, it can also be detrimental to a collaborative environment. To ease the tensions and negative impacts of conflict, it is highly recommended that organisations have a conflict management strategy in place. When effective, a comprehensive conflict management or resolution strategy has the power to handle grievances with elegance, transform obstacles into productive projects and prevent future situations.

 Due to the dual tendencies of workplace conflict, the result of conflict is highly dependent on the strategies and skills of those involved in its management. An effective leader is sensitive to burgeoning conflict, aware of its early indicators and quick to act. Combined with key skills and techniques, most situations can be minimised, resolved or avoided entirely.

Conflict Management and Resolution Skills

Conflict Management in is itself can be many things, including exhilarating, productive and rewarding. When addressed head-on, a conflict presents a valuable opportunity for team bonding, organisational improvement and personal growth as a leader, mediator and innovator. Many conflicts can be traced back to a core deficiency. Whether it be a lack of resources, poor communication or a clash of ideals or opinions, the identification of the cause of a conflict allows managers to address it once and for all, preventing future tensions.

 Conflicts occur within a complex environment and thus, they must be approached from a holistic perspective. An effective conflict manager is able to employ a variety of techniques grounded in communication, mediation, assertiveness and an understanding of human behaviours. Among key concepts are the following:

  • Listening as a skill
  • Uncovering hidden feelings and agendas
  • Empathy
  • Emotion vs. Objectivity
  • Thoughtful communication
  • Delivering difficult messages
  • Dealing with difficult behavior
  • Reinforcing and maintaining relationships
  • The best defence is a good offense

Conflict management courses

Formal training on conflict management and resolution provides delegates with the opportunity to learn and practice the principles of conflict management. Delegates will learn to address all types of tensions using a positive, methodological approach. Using simple methods to predict, influence and process conflicts, managers and leaders alike will become able to apply their skills to any situation.

As situations of conflict occur in actuality rather than in theory, training courses incorporate a large degree of simulation and hands-on exercises. Whatever your level of experience, delegates will learn to manage and diffuse situations by doing. This ensures preparedness for the workplace as well as provides delegates with confidence in their skills.

 Who will benefit from Conflict Management courses?

Conflict management courses are ideally suited to individuals in management or leadership position who are regularly called upon to deal with conflicts as they occur. However, anyone can benefit from these skills in managing their own interpersonal conflicts. On a large scale, leaders trained in conflict management can help address situations affecting an organisation, team or project. On a smaller, personal scale, conflict management skills can be applied to difficult conversation such as salary negotiations and development discussions. On all levels, the impacts of difficult people and behavior can be minimised with appropriate skills and tactics.

U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

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Case Study
How To Improve Your Time Management
Corporate Coach Group
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Fitness First

Fitness First chose City Academy to help them enhance the communication skills of a senior team. Learn more about City Academy's unique approach to skill development.

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Time Inc.

Time Inc. came to City Academy with a diverse set of skill requirements for their employees. Find out how CIty Academy tailored their training programmes to employees across many departments and functions.

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8TH ANNUAL INTERNATIONAL SUMMIT ...
BOC - Global Events & Training Group

Now running for the 8th year, the much anticipated Annual Reinventing HR Summit, will be held in London,4-6 December 2019.

We passionately believe that it is the HR Leaders who have a key role to play in building strong, welcoming communities in a work place, being superlative coaches, brand builders and behavioural change experts.

However, as a senior HR it is often difficult to find time to reflect and refresh our practice, Day to day demands can mean that we just don’t have the chance to spend time with our peers and share our challenges and hopes.  The Reinventing HR Summit is designed to provide a pause when we can think and regroup.

We will be discussing how we are likely to be affected by trends such as changing workforce demographics, the equalities agenda, sustainability and the continuing development of technology.

The event will include a mix of short presentations and discussion and be supplemented by time for personal mindful contemplation. It should best suit senior level, experienced HRs who can benefit from new perspectives on the role.

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Hilton Woldwide

City Academy provided team building activities for Hilton Worldwide during a conference. Learn more about their success.

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