Culinary Arts & Cookery, confidence

Improving management skills in hospitality and tourism to help reduce staff turnover is a priority for the industry. Many chefs have traditionally been promoted because of their culinary skills, without receiving the management and leadership development.

As businesses face intense competition to recruit and retain talent, there’s a heightened need for head chefs and aspiring head chefs to become better people managers and to possess the skills and confidence needed to engage, support, develop and motivate their teams.

Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.