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Loyalty Program with Customer Experience Excellence
London Training for Excellence
Building loyal customers in today's rapidly shifting marketplace is more challenging and crucial than ever. This 5-day course delves into...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (3)
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Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
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Corporate Training for Teams
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8 hours
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Nationwide
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In Company
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Customer support and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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Virtual Classroom, In Company
Key Account Management Profitable Customer Relationships
London Training for Excellence
Building quality key account strategies is at the heart of successful business marketing programs. The role of the sales force...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (2)
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Classroom
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
Dealing with Incoming Calls Positively
4.7
(7)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
4.7
(7)
PTP Training & Marketing Ltd
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
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Professional Training
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0.5 days
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Complaints Training - Professionally Handle Complaints
4.9
(48)
Live and Learn Consultancy
75% of customers are willing to spend more and buy from companies that give them a professional service. Managing complaints...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Building a Customer Centric Culture Training Program - Tailored Course
Rcademy
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Enhancing the Visitors Experience (In-House)
PTP Training & Marketing Ltd
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Telephone Skills that Satisfy Customers
Infero Training Ltd
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
Customer Care (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
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Case Study
London Training for Excellence
London Training for Excellence celebrates 10 years in business. We are expanding with new A.I. training courses. With experienced trainers providing comprehensive knowledge, individuals can quickly master A.I. and machine learning to boost effectiveness and competitiveness.
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STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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