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Call Centre - Achieving Best Practice
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Know Your Customer (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
City Ambassador Programme Southampton
Kiwi Education LTD
The City Ambassador Programme is about delivering customer service the Southampton way. The City Ambassador Programme is built around a...
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Apprenticeships
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12 months
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Multiple (2)
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Virtual Classroom, In Company
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Beginner level
Hospitality - Silver Service Technique
First Response Training & Consultancy Services Ltd
The Silver Service Technique eLearning course is a 40-minute eLearning module designed to teach the technique of silver service, which...
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Professional Training
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From 15 GBP
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Online
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Virtual Classroom
Quality Management in the Service Sector
5.0
(1)
London Business Training & Consulting
For many organizations building quality in service offerings can be elusive. This interactive 90-minute online course will equip you with...
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Professional Training
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1.5 hours
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From 158 GBP
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Online
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Self-Paced Online
Caring for Your Customers Needs
Online Courses Learning
Clients are fulfilled just when a business lives up to their desires. Clients commonly trust that an organization will tune...
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Professional Training
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From 75 GBP
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Online
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Self-Paced Online
Enhancing the Visitors Experience
4.7
(7)
PTP Training & Marketing Ltd
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Define Your Customer Experience Strategy - Creating Experiences That Drive Success
Action and Theory
The Define Your Customer Experience Strategy workshop is a two-day program designed specifically for senior leaders in large corporate organisations....
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Corporate Training for Teams
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2 days
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Worldwide
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In Company
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Hospitality - Service, Laying Tables
First Response Training & Consultancy Services Ltd
This Leaying Tables eLearning course takes approximately 40 minutes to complete. It is designed for operational front-of-house staff in hotels...
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Professional Training
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From 15 GBP
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Online
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Virtual Classroom
Key Account Management Profitable Customer Relationships
London Training for Excellence
Building quality key account strategies is at the heart of successful business marketing programs. The role of the sales force...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (2)
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Classroom
Service Quality Models in Banking
London Business Training & Consulting
By attending this interactive 90-minute online course, you will understand how to deliver service quality more proactively and consistently....
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Professional Training
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1.5 hours
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From 158 GBP
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Online
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Self-Paced Online
Hospitality - Service, Carrying & Clearing Plates
First Response Training & Consultancy Services Ltd
The Carrying and Clearing Plates eLearning is designed for front-of-house staff in hotels and restaurants to develop their skills and...
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Professional Training
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From 15 GBP
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Online
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Virtual Classroom
Defining a Powerful and Actionable Customer and Employee Experience Strategy
Action and Theory
The Defining a Powerful and Actionable Customer and Employee Experience Strategy workshop is a comprehensive five half-day program designed for...
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Corporate Training for Teams
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5.5 days
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Worldwide
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In Company
Call Centre Communication Skills
DKB Training Associates Ltd
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
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Professional Training
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Nationwide
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In Company
Hospitality - Restaurant Service
First Response Training & Consultancy Services Ltd
This hour-long eLearning module focuses on developing the knowledge of operational front-of-house staff in hotels and restaurants on restaurant procedures....
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Professional Training
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From 15 GBP
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Online
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Virtual Classroom
Maximising Incoming Business Skills - CPD Certified (In-House)
Maguire Training
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Agile Economics for Better Customer Experience & Faster Business Value Realization
IIL Europe
With disruptive technology advances, software assets play an increasingly important role in creating a competitive advantage for organizations. In order...
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Professional Training
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From 10 USD
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Online
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Self-Paced Online
Agile Economics for Better Customer Experience & Faster Business Value Realization
IIL Europe
With disruptive technology advances, software assets play an increasingly important role in creating a competitive advantage for organizations. In order...
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Professional Training
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From 10 USD
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Online
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Self-Paced Online
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Case Study
First Response Training have been working with Dimensions since early 2007 to provide a wide range of health and safety and social care training courses to their staff.
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