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Excellent Customer Care - Incoming Calls
4.8
(6)
PTP Training & Marketing Ltd
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Professional Training
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Hospitality - Handling Customer Problems Positively
First Response Training & Consultancy Services Ltd
This eLearning course on Handling Customer Problems Positively takes 60 minutes to complete and focuses on the importance of handling...
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Professional Training
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From 15 GBP
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Online
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Virtual Classroom
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
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Corporate Training for Teams
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8 hours
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Nationwide
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In Company
Excellent Cusomer Service eLearning module
Maguire Training
The delegate will learn about the essentials of providing outstanding customer service. ...
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Professional Training
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0.5 hours
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From 25 GBP
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Online
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Self-Paced Online
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This course results in CPD hours
Service Attitude
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Training
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Online
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Self-Paced Online
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Service Attitude
4.8
(12)
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Training
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5 hours
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From 49 USD
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Online
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Self-Paced Online
Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Customer Experience is the New Battleground
IIL Europe
A positive customer experience is critical to a company’s brand and, ultimately, its bottom line. With the proliferation of technology...
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Professional Training
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From 15 USD
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Online
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Self-Paced Online
Customer Experience is the New Battleground
IIL Europe
A positive customer experience is critical to a company’s brand and, ultimately, its bottom line. With the proliferation of technology...
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Professional Training
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From 15 USD
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Online
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Self-Paced Online
Customer Care Training Course
Learning247
The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any...
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Professional Training
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From 39 GBP
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Online
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Self-Paced Online
Building a Customer Centric Culture Training Program
Rcademy
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
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Professional Training
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5 days
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From 1,175 GBP
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Multiple (8)
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Classroom, Virtual Classroom
Customer Complaints Training - Professionally Handle Complaints
4.9
(48)
Live and Learn Consultancy
75% of customers are willing to spend more and buy from companies that give them a professional service. Managing complaints...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Service Mindset
Maximum Performance
Giving service isn’t enough these days. People expect – and deserve – consistent and high-quality service. If they don’t get...
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Professional Training
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1.5 hours
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Online
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Self-Paced Online
Is the Customer Always Right
Online Courses Learning
While clients are without a doubt the main resource of any business, the inquiry remains if customers are in reality...
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Professional Training
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From 75 GBP
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Online
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Self-Paced Online
Building a Customer Centric Culture Training Program - Tailored Course
Rcademy
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
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Case Study
First Response Training have been working with Dimensions since early 2007 to provide a wide range of health and safety and social care training courses to their staff.
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STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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