ITIL Certification and Qualifications
ITIL concerns IT service management, though it was formerly called information technology infrastructure library. The point of ITIL is to standardize IT services for businesses. The ITIL Foundation certification demonstrates that professionals have a thorough knowledge of ITIL terminology and structure and an understanding of core principles and concepts of ITIL. ITIL certification at a foundation level is assessed through a multiple choice exam of forty questions. In this closed book exam, candidates will need a 65 percent score or higher to pass. There are five total levels of ITIL certification, including Foundation, Practitioner, Intermediate, Expert, and Master.
Candidates who have achieved an ITIL Foundation certification can progress onto the ITIL Practitioner certification. The ITIL Practitioner certification demonstrates the knowledge and ability to apply ITIL concepts to an organisation. Candidates will show knowledge in the Continual Service Improvement approach as well as organisational change management, communication and measurement & metrics. These certifications can be highly useful on a CV and may be required for certain jobs.
An ITIL certification is an excellent choice for anyone who wants to greater align their business side with their IT side, which will thereby increase productivity.
What is the ITIL certification exam?
This ITIL certification exam is also structured as a multiple-choice exam although, unlike the ITIL Foundation exam, it is scenario-based. There are forty questions and participants need a 70 percent or higher score to pass. Candidates will highly benefit from enrolling in ITIL certification training courses.
In order to be certified as an ITIL Expert, candidates will need to complete the ITIL Foundation exam as well as numerous Managing Across the Lifecycle courses. ITIL experts have demonstrated a comprehensive knowledge of the ITIL methodology and proven an ability to apply and analyse ITIL concepts creatively. Candidates for ITIL Expert Certification must submit a Proposal, Work Package and sit an Interview with a panel of assessors.
You can either take courses with an accredited training organization or self-study in order to take an exam. However, if you intend to progress past the intermediate level, you will need to train through an accredited organization.
Format of ITIL Certification Courses
ITIL certification courses can be found all over the UK in the form of classroom, online, or in-house to suit the needs of every professional.
Classroom
A classroom course will take place at a designed time and location. This is a great option for the individual who wants to take training into their own hands or a small business who just needs to have a few employees trained.
In-house
If you are an organization with a large number of employees who need training, in-house training might be for you. Search through courses for a trainer who can bring expert in-house training to you and your employees.
Online
Online training is an option for those who favor flexibility. Individuals can participate in the course at their own pace and on their own time.