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Frequently asked questions

  • Mentoring training is a process of equipping individuals with the skills and knowledge necessary to become effective mentors. Mentoring is a developmental relationship in which an experienced and knowledgeable person, known as a mentor, provides guidance, support, and advice to a less experienced person, known as a mentee.

  • These are some qualities a good mentor is likely to possess:

    • Knowledge & expertise
    • Active listening & constructive feedback
    • Empathy & emotional intelligence
    • Good communication skills
    • Patience & willingness to invest time
    • Respect for mentee's goals, values & boundaries
    • Openness to learning & feedback
    • Trustworthiness & confidentiality
  • Here are some things that a mentor should not do:

    • Impose their own goals
    • Be judgmental or critical
    • Disrespect mentee's values or boundaries
    • Use power or influence to control
    • Violate mentee's trust or confidentiality
    • Create a dependent relationship
    • Ignore or dismiss mentee's concerns
  • Mentoring courses develop skills and knowledge to establish effective mentoring relationships. They cover communication, feedback, goal-setting, and supporting mentees. Mentoring courses enhance personal and professional development by improving leadership and interpersonal skills. They equip individuals to become successful mentors and make a positive impact on the lives of their mentees.

  • Topics covered in a mentoring course may include communication skills, active listening, giving and receiving feedback, setting goals and objectives, supporting mentees in achieving their goals, providing guidance and direction, building trust and rapport, and managing the mentoring relationship. Mentoring courses may also address topics such as diversity and inclusion, and cultural competence.

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Case Study
OVO Energy
Coaching Focus Group

OVO was launched in 2009 as a market disruptor, and in 10 years grew to 1,900 employees and over 1 million customers. In 2020, SSE Energy Services joined the OVO family, and the business became the UK’s third-largest energy supply company with 6,000 employees and 5 million customers.

As part of their commitment to drive human progress through clean affordable energy for everyone, OVO is investing in coaching for its 750 people leaders. Their aim is to create an inclusive, progressive culture which will empower their people to thrive and ultimately benefit their customers across the country.

To aid this, OVO partnered with Coaching Focus in 2021 to develop a skills development and mindset-shifting programme for all 750 people leaders, named “The OVO Way of Coaching”.

OVO and Coaching Focus worked in collaboration to create a bespoke programme, that aligns with their people’s needs, ways of working and language, whilst helping achieve the wider goal of creating the inclusive and progressive culture mentioned.

Currently, around a third of the people leaders have undertaken the programme, with short-term benefits already being realised.

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Tesco
Coaching Focus Group

Observed success:

  • Supplier Viewpoint scores have increased since the start of the programme
  • Every Voice Matters data is used to tailor workshops and coaching discussions and tackle personal obstacles that stand in the way of achieving personal and organisational goals
  • A bespoke report of areas of great practice produced to share with all colleagues, celebrating success
  • A collection of opportunities for further development which have all been individually actioned, providing different training opportunities, additional coaching topics, support materials, and further cultural change discussions at senior levels.
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Open Versus Bespoke / In-house M...
Results Driven Group

It’s an absolute minefield…what is the correct option for myself or for my managers when it comes to management and leadership development?

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Which is the best Coaching quali...
Results Driven Group

Which is the best Coaching qualification for me to undertake and at what level? It’s another one of those questions that often stumps us when thinking about our future development in Coaching!!

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Springer Nature
Coaching Focus Group

Observed success:

  • Additional “mini” version of the project, deployed across the UK, USA, and Germany.
  • A bespoke report of areas of great practice produced to share with all colleagues, celebrating success
  • A collection of opportunities for further development which have all been individually actioned, providing different training opportunities, additional coaching topics, support materials, and further cultural change discussions at senior levels.
Read more
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