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To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

At SquareOne Training we take pride in designing Spreadsheets for our customers, so we were delighted to be asked to design a solution to track staff courses and KPI alerts. This spreadsheet was implemented in 2018, but completely changed the way the company worked and made the data not only accurate but trackable.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.