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Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Commercial Awareness - CPD Certified (In-house)
Maguire Training
The delegate will learn the importance of developing commerciality. This course is designed to help participants understand the commercial needs...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
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This course results in CPD hours
Commercial Awareness Training - CPD Certified (In-house)
Maguire Training
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customer Care - Incoming and Outgoing Calls (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Care: Be Part of Your Customer’s Story
5.0
(4)
Diomas Learning Solutions
Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ story – what it’s like to be...
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Professional Training
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2 days
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Multiple (10)
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Classroom
Customer Excellence for Finance Staff (In-House)
PTP Training & Marketing Ltd
This course will enable participants to understand who their customers are and what they require us to do in order...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Satisfaction as a Selling Tool (In-House)
PTP Training & Marketing Ltd
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Service Practitioner Apprenticeship
CT Skills
Customer service practitioners are hugely influential in the delivery of a good customer experience and satisfaction. You will show excellent...
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Apprenticeships
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16 months
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Nationwide
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Classroom
Evidencing The Fair Treatment of Vulnerable Customers
ZISHI
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company, Blended
Shareholder Value Creation
ZISHI
This course is designed to provide Senior Executives with knowledge and skills to evaluate and influence the Critical Success Factors...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company, Blended
Coaching Sales Excellence
5.0
(1)
Mercuri International Ltd
Supporting the sales team in the field is an essential part of the sales leader's role. Mercuri's Coaching Sales Excellence...
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Corporate Training for Teams
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12 hours
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From 995 GBP
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Nationwide
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Classroom
Bespoke Sales Performance
BMS Performance
Your products, sales teams and company culture are unique to your business. So to really accelerate sales performance you need...
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Corporate Training for Teams
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Nationwide
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In Company
Sales Executive Level 4
Mercuri International Ltd
Mercuri’s SALES+ Level 4 Sales Executive Apprenticeship programme has been created by sales experts to ensure sales professionals have the...
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Apprenticeships
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18 months
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Nationwide
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Classroom
Sales Management
Infero Training Ltd
On this course you'll learn to create an effective sales team; promote effective sales performance through training, evaluations, and sales...
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Corporate Training for Teams
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1 day
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From 248 GBP
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Nationwide
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In Company
Analysing Return on Investment - In Company
Global Business Advisors
Overview To determine if capital investment is beneficial to their organisation, Return on Investment Analysis will provide you with the...
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Corporate Training for Teams
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5 days
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Nationwide
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In Company
Call Centre Communication Skills
DKB Training Associates Ltd
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
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Professional Training
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Nationwide
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In Company
Customer Care Mastery: Navigating Service Excellence
Churchill Square Training & Development
In today's business landscape, the ability to lead, exemplify, and champion organizational values within a customer service framework is indispensable...
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Professional Training
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8 hours
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Nationwide
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In Company
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
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Mercuri International Ltd
Read some testimonials from some of Mercuri's previous training.
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