Compare and view course in the wishlist to the right
Displaying 1-12 of 12 results
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Creating a Culture of Service Excellence – Classroom or Live Virtual Classroom
4.9
(8)
Hamilton Mercer
Creating a culture of service excellence requires more than a set of ‘inspirational’ values, and a vision and mission statement....
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Professional Training
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Multiple (2)
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Virtual Classroom, Classroom
Effective Delegation Skills – Classroom or Live Virtual Classroom
4.7
(10)
Hamilton Mercer
One person can only do so much. If you want to achieve more – and create opportunities for others to...
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Professional Training
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From 295 GBP
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Multiple (2)
-
Classroom, In Company, Virtual Classroom
Professional Email Writing – Classroom or Live Virtual Classroom
4.9
(53)
Hamilton Mercer
There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response...
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Professional Training
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From 295 GBP
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Multiple (2)
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In Company
Effective Complaint Handling - Classroom or Live Virtual Classroom
4.9
(55)
Hamilton Mercer
Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to...
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Professional Training
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From 295 GBP
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Multiple (2)
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Classroom, In Company, Virtual Classroom
Consistently Delivering Exceptional Customer Service – Classroom or Live Virtual Classroom
4.9
(542)
Hamilton Mercer
Hamilton Mercer’s Exceptional Customer Service Training Course gives you the skills to deliver the highest standards of service time and...
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Professional Training
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7 hours
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From 295 GBP
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Multiple (2)
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Classroom, In Company
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Top 10 Course
Essential Communication Skills – Classroom or Live Virtual Classroom
4.8
(120)
Hamilton Mercer
Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help...
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Professional Training
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From 275 GBP
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Multiple (2)
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In Company
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Top 10 Course
Telephone Skills – Classroom or Live Virtual Classroom
4.9
(73)
Hamilton Mercer
A telephone conversation is often a customer’s first interaction with a business. Needless to say, it better be a good...
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Professional Training
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From 275 GBP
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Multiple (2)
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In Company
Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom
4.8
(269)
Hamilton Mercer
Do you always remain cool in even challenging situations? And guide a difficult interaction to a happy outcome that reflects...
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Professional Training
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From 275 GBP
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Multiple (2)
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In Company
Professional Receptionist Skills – Classroom or Live Virtual Classroom
4.8
(92)
Hamilton Mercer
Receptionists are expected to be customer-facing, helpful and positive while dealing with challenging situations face-to-face and on the phone. Hamilton...
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Professional Training
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From 295 GBP
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Multiple (2)
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In Company
Essential Assertiveness Skills – Classroom or Live Virtual Classroom
4.8
(94)
Hamilton Mercer
Assertiveness is an essential social skill in both work and personal situations. It’s not just about demanding what you want...
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Professional Training
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From 295 GBP
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Multiple (2)
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In Company
-
Top 10 Course
Essential Time Management Skills – Classroom or Live Virtual Classroom
4.8
(131)
Hamilton Mercer
Hamilton Mercer’s Effective Time Management Skills Training Course provides practical techniques and skills to anyone who considers themselves time-poor. Learning...
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Professional Training
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From 275 GBP
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Multiple (2)
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In Company
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Top 10 Course
Exceptional Service Skills for Technical People/Support – Classroom or Live Virtual Classroom
4.8
(91)
Hamilton Mercer
Do you sometimes struggle when dealing with non-technical people? Would you like to learn how to deliver customer service that...
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Professional Training
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From 295 GBP
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Multiple (2)
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In Company
- = Top 10 Course
Displaying 1-12 of 12 results
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