Want inspiration and special offers for your development? Sign up to our email alerts here!
Achieving Customer Service ExcellenceActivia Training
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.
Training Course Content
Introduction and Course Overview
What is Customer Service?
Who Are Your Customers?
Understanding Customer Needs and Expectations
Managing Conflict in Customer Situations
Dealing With Challenges
Dealing with Difficult People
Seven Steps to Customer Problem Solving
The Recovery Process
Eliminating Customer Service Problems
Doing Your Part
Your Personal Action Plan
Who Should Attend
Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.
When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...