Training Category
Training Method
Course Location

Achieving Customer Service Excellence

Activia Training
Course summary
Length: 1 day
Price: 199 GBP excl. VAT
Language: English
Course type: Open / Scheduled
Next available date: 22/02/2017 09:15 - Milton Keynes
Course Dates
London
22/02/2017 09:15  (English)
199 GBP
07/03/2017 09:15  (English)
199 GBP
Milton Keynes
22/02/2017 09:15  (English)
199 GBP
04/04/2017 09:15  (English)
199 GBP
Reading
28/02/2017 09:15  (English)
199 GBP
12/04/2017 09:15  (English)
199 GBP

Achieving Customer Service Excellence



This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.

Training Course Content


  • Introduction and Course Overview

  • What is Customer Service?

  • Who Are Your Customers?

  • Understanding Customer Needs and Expectations

  • Standards

  • Communication

  • Telephone Techniques

  • Managing Conflict in Customer Situations

  • Dealing With Challenges

  • Dealing with Difficult People

  • Seven Steps to Customer Problem Solving

  • The Recovery Process

  • Eliminating Customer Service Problems

  • Doing Your Part

  • Your Personal Action Plan


Who Should Attend



Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.

Provider: Activia Training

Activia Training

With Activia, business training comes the way you want it : at your place or ours; off-the-shelf or bespoke; scheduled public classes or closed private courses matched to your requirements....


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Contact information for Activia Training

Activia Training

Location
Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews by course attendees

          (5)
David Fisher   |   15/06/2016   |   Activia Training
I believed the day was an excellent starting point and in depth of what it means to work in customer service and how I can improve my game and procedures within the company I work for in order to give the best customer service and experience possible!
          (5)
David Fisher   |   15/06/2016   |   Activia Training
I believed the day was an excellent starting point and in depth of what it means to work in customer service and how I can improve my game and procedures within the company I work for in order to give the best customer service and experience possible!
          (4)
GIOVANNI CAMPOS   |   25/04/2016   |   Activia Training
The trainer was very clear and conveyed the modules in a very professional way, relevant to my work environment
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Reviews
Achieving Customer Service Excellence
Course rating
          (4.3)
Based on 111 reviews