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Achieving Customer Service ExcellenceActivia Training
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.
Training Course Content
- Introduction and Course Overview
- What is Customer Service?
- Who Are Your Customers?
- Understanding Customer Needs and Expectations
- Telephone Techniques
- Managing Conflict in Customer Situations
- Dealing With Challenges
- Dealing with Difficult People
- Seven Steps to Customer Problem Solving
- The Recovery Process
- Eliminating Customer Service Problems
- Doing Your Part
- Your Personal Action Plan
Who Should Attend
Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.
When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...