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Achieving Customer Service Excellence

Activia Training
Course summary
Length: 1 day
Price: 199 GBP excl. VAT
Language: English
Course type: Open / Scheduled
Next available date: 31/01/2018 09:15 - London
Course Dates
London
31/01/2018 09:15  (English)
199 GBP
13/02/2018 09:15  (English)
199 GBP
Reading
06/02/2018 09:15  (English)
199 GBP
21/03/2018 09:15  (English)
199 GBP
Leeds
07/02/2018 09:15  (English)
199 GBP
20/03/2018 09:15  (English)
199 GBP

Course Description

Course Description


This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.

Training Course Content


  • Introduction and Course Overview
  • What is Customer Service?
  • Who Are Your Customers?
  • Understanding Customer Needs and Expectations
  • Standards
  • Communication
  • Telephone Techniques
  • Managing Conflict in Customer Situations
  • Dealing With Challenges
  • Dealing with Difficult People
  • Seven Steps to Customer Problem Solving
  • The Recovery Process
  • Eliminating Customer Service Problems
  • Doing Your Part
  • Your Personal Action Plan

Who Should Attend



Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.

Provider: Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...


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Contact information for Activia Training

Activia Training

Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews by course attendees

          (5)
David Fisher   |   15/06/2016
I believed the day was an excellent starting point and in depth of what it means to work in customer service and how I can improve my game and procedures within the company I work for in order to give the best customer service and experience possible!
          (5)
David Fisher   |   15/06/2016
I believed the day was an excellent starting point and in depth of what it means to work in customer service and how I can improve my game and procedures within the company I work for in order to give the best customer service and experience possible!
          (4)
GIOVANNI CAMPOS   |   25/04/2016
The trainer was very clear and conveyed the modules in a very professional way, relevant to my work environment