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Professional Receptionist Skills

Activia Training
Course summary
1 day
199 GBP excl. VAT
Open / Scheduled
Next available date: 01/07/2019 09:15 - Leeds
Course Dates
01/07/2019 09:15  (English)
199 GBP
14/08/2019 09:15  (English)
199 GBP
03/07/2019 09:15  (English)
199 GBP
12/08/2019 09:15  (English)
199 GBP
08/07/2019 09:15  (English)
199 GBP
21/08/2019 09:15  (English)
199 GBP

Course description

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

Training Course Content

  • Introduction and Course Overview

  • Exercise: Getting to Know You

  • The Role of the Receptionist

  • Customer Service Principles

  • Communication

  • Questioning Techniques

  • Listening Skills

  • Telephone Skills

  • The Factors of The Voice

  • Professional Handling of Incoming Calls

  • Telephone Work - Standards Monitoring Checklist

  • Assertiveness

  • Dealing with Anger

  • Your Personal Action Plan

Who Should Attend

All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...

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Contact info

Activia Training

Regus House, 268 Bath Road
SL1 4DX Slough

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Amanda McCarthy
The course was well presented by an excellent tutor.
Amanda McCarthy
The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward.
val shield
It was an excellent course run very professionally
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Professional Receptionist Skills
Course rating
Based on 57 reviews
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