Show findcourses.co.uk as: Mobile

Professional Receptionist Skills

Activia Training
Course summary
1 day
199 GBP excl. VAT
English
Open / Scheduled
Next available date: 01/07/2019 09:15 - Leeds
Course Dates
Leeds
01/07/2019 09:15  (English)
199 GBP
14/08/2019 09:15  (English)
199 GBP
Reading
03/07/2019 09:15  (English)
199 GBP
12/08/2019 09:15  (English)
199 GBP
Birmingham
08/07/2019 09:15  (English)
199 GBP
21/08/2019 09:15  (English)
199 GBP

Course description



To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

Training Course Content



  • Introduction and Course Overview

  • Exercise: Getting to Know You

  • The Role of the Receptionist

  • Customer Service Principles

  • Communication

  • Questioning Techniques

  • Listening Skills

  • Telephone Skills

  • The Factors of The Voice

  • Professional Handling of Incoming Calls

  • Telephone Work - Standards Monitoring Checklist

  • Assertiveness

  • Dealing with Anger

  • Your Personal Action Plan

Who Should Attend



All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...


Read more and show all courses with this provider

Request info

Fill out your details to find out more about Professional Receptionist Skills.

  Contact the provider

  Get more information

  Register your interest

Contact info

Activia Training

Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

 Show phone number
www.activia.co.uk


Reviews

Amanda McCarthy
(5)
The course was well presented by an excellent tutor.
Amanda McCarthy
(5)
The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward.
val shield
(5)
It was an excellent course run very professionally
Request Information

Find out more about this Professional Receptionist Skills course - simply fill out your details:

Reviews
Professional Receptionist Skills
Course rating
(4.5)
Based on 57 reviews
U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more