Professional Receptionist SkillsActivia Training
To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.
Training Course Content
Introduction and Course Overview
Exercise: Getting to Know You
The Role of the Receptionist
Customer Service Principles
The Factors of The Voice
Professional Handling of Incoming Calls
Telephone Work - Standards Monitoring Checklist
Dealing with Anger
Your Personal Action Plan
Who Should Attend
All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.
When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...
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