Course description
Effective Communication Skills
This 1 day Effective Communication Skills training course will teach you the art of effective Communication so you are able to project and articulate your views in the most effective and influential way possible.
Understanding how you communicate with others, as well as how other people use Communication to achieve their goals will help you further develop your personal Communication Style which will lead to improved relationships. The Communication course will also give you an understanding of how to apply your communication skills in a variety of different situations, both formal and informal, with all types of personalities and will provide you with the necessary skills and knowledge to make a positive impact on your how you communicate with others, both in the workplace and in personal and social settings. This course is CPD Accredited (cpduk.co.uk)
Upcoming start dates
Suitability - Who should attend?
This Communication Skills course is targeted at any member of staff whose work depends on successful interaction with others and who want to maximise the impact their communication skills have on work based situations. The course is also suitable for people who are looking to improve how they communicate and interact with others in a non-work related environment. This course can help people improve their Communication Skills in both a work environment and also in their personal lives.
Outcome / Qualification etc.
Certificate of Acheivement
By the end of this Communication Skills course, you will be able to:
- Communicate with confidence and impact in a variety of workplace situations, ie. team meetings, interviews, presentations, performance reviews and networing events
- Understand the importance of giving and receiving "feedback"
- Understand different personality types and behaviours
- Learn how to communicate assertively and get your point across
- Get your message across confidently, clearly and fluently
- Understand the etiquette of written, verbal, non verbal and email communication
Training Course Content
Introduction to the Field of Communication
- The importance of communication in today's modern setting.
- The key elements and skills of communication.
- Telephone communication.
- Written communication - email etiquette.
- Maximising our communication skills in a variety of situations.
- What helps and hinders communication at an individual, team and organisation level.
- Questioning skills.
- Listening skills.
- Self presentation and self promotion.
A Key Communication Skill - The Skill of "Feedback"
- The importance of feedback to people and organisations.
- The types of feedback we receive in life.
- Structuring feedback.
- Giving and receiving feedback effectively.
Communicating Assertively
- What assertive communication is and is not.
- How we should plan, structure and conduct assertive communication.
- Using assertive communication in a variety of situations.
Communicating to Different Personalities
- The type of people and personalities we have to communicate with.
- Understanding as to how each type likes to communicate and be communicated with.
- Adapting our communication style to others.
- The importance of communication in today’s modern setting.
- The key elements and skills of communication.
- Telephone communication.
- Written communication – email etiquette.
- Maximising our communication skills in a variety of situations.
- What helps and hinders communication at an individual, team and organisational level.
- Questioning skills.
- Listening skills.
- Self presentation and self promotion.
Employee Engagement
- Holding successful and inspiring team meetings.
- Communication with your immediate team.
- Recognising the importance of 1 to 1's.
Reviews
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ATA (Asset Training Academy) Ltd
Asset Training Academy is a leading training provider specialising in the areas of Leadership, Management Development, Business Skills and Mental Health. We offer a full suite of CPD Accredited training courses that are designed to help individuals perform better in...
Very Enjoyable day well presented and gave me a very good understanding of Communication