Corporate Reception Skills
1-day Open Course or In-house Training
All courses available as one to one session online, at a discounted rate. Please contact us for more information.
This training course helps you improve the perceived quality of the service you offer to your audience by delivering excellent customer service at the reception desk. This corporate reception skills training course ensures that you perform at your best in your role at the front line of interactions with clients and customers.
As a receptionist, you carry a lot of responsibility in creating first impressions and, ultimately, mediating the public perception of your organisation. This highly practical training course looks at how you can continuously improve the image created by your corporate reception service. You will gain the skills to communicate confidently and professionally and the skills to keep the reception area neat and organised even in busy times. The course also looks at delivering excellent customer service while building internal relationships and promoting the organisational vision. By the end of this course, you will have the skills to:
- Identify and better control first impressions created even on initial meet and greet
- Ensure you offer customer care within organisational restrictions
- Create the best first impression through image
- Handle all interactions even in busy reception
- Handle objections, difficult people and situations
- Handle disappointment in a professional manner
Upcoming start dates
Enquire for more information
Enquire for more information
- Self-Paced Online
Suitability - Who should attend?
This training course is suitable for professional working in a reception or with a meet and greet capacity.
Training Course Content
This one-day Corporate Reception Skills training programme covers the following key tools:
- Meet and greet
- Customer care
- Image created in mind of visitor
- Professional communication, face to face, written and telephone
- Dealing with aggression
- Complaint handling
Why choose Best Foot Forward Training
100% happy clients
100% quality trainers
Founded in 2010
- Course fee for individual training: £595
- Course fee for in-house training: £975+VAT
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Best Foot Forward Training guarantees that you get a threefold return on investment. How? Top end performers in your team will continue to be committed, staff stay motivated and productive, increasing your bottom line.