Course description
Professional Customer Service In-house Training
1-day Open Course or In-house Training
All courses available as one to one session online, at a discounted rate. Please contact us for more information.
This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service you deliver as an organisation and collect better feedback from your clients.
This one-day training course ensures that you create the best impression possible even when dealing with the more difficult clients. During the course, you will learn how to communicate more effectively at all levels, manage difficult situations professionally and assertively by email, on the telephone and during face to face conversations. You will develop confidence throughout all customer service processes and interactions and strengthen the relationships with your customers. By the end of this course, you will have the skills to:
- Evaluate and identify limitations to the service you now deliver
- Communicate effectively and professionally with all of your customers
- Get the most from your questions and improve your listening skills
- Handle objections and complaints and deliver unwelcome news
- Deal with difficult people and situations
- Use the new insight and tools for dealing with personal challenges
Upcoming start dates
Suitability - Who should attend?
This training course is suitable for anyone dealing with internal or external customers.
Training Course Content
This one-day Professional Customer Service training programme covers the following key tools:
- Benefits and barriers to excellent customer service
- Importance of effective communication
- Questioning and Listening Skills
- Importance of assertiveness
- Handling demanding situations
- Consolidation exercise
Top 10 Awards
Top 10 Winner - 2022
We're delighted to announce that Best Foot Forward Training is a winner of our Top 10 Courses 2022 in Top 10 Customer Service Courses.
Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Why choose Best Foot Forward Training
100% happy clients
100% quality trainers
Founded in 2010
Reviews
Average rating 5
Excellent
As above, Dani was really great, she covered everything we wanted to cover. She is a really good trainer and kept us all motivated all day.
Expenses
- Course fee for individual training: £295
- Course fee for in-house training: £975+VAT
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Best Foot Forward Training - Personal Effectiveness, Communication, Management and PA/Administrator Courses.
Best Foot Forward Training Ltd specialise in personal development, management skills and business administration training and courses for individuals and organisations across all industry sectors. While founded quite recently in 2010 the trainers involved have a wealth of knowledge and experience....
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BFFT Bespoke Training
Best Foot Forward provides bespoke learning solutions to suit your staff and realise your objectives.
Best Foot Forward Training: Committed to Results
Best Foot Forward Training guarantees that you get a threefold return on investment. How? Top end performers in your team will continue to be committed, staff stay motivated and productive, increasing your bottom line.
lovely, made me feel very comfortable and seemed to take an interest in me and my issues, made the session fun and enjoyable