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Course summary
2 or 3 days
Next available date: Contact provider for start dates - United Kingdom
Corporate Training for Teams

Course description

Telephone Sales

The Telephone Sales Course by Bigrock People Performance Solutions takes a consultative approach to telephone sales and helps professionals develop skills that will directly help them in their line of work. This course covers the importance of a positive mindset, how to open a call, specific communication skills, along with many other important topics.

Professionals will also learn how to:

  • Engage with clients and customers
  • Elicit an understanding of their needs and objectives
  • Meet their needs
  • Identify how best to help the customer and / or execute the sale

The programme will be designed to meet the specific needs of participants and achieve their desired outcomes. 

Suitability - Who should attend?

This course is suitable for telephony, call centre, contact centre and direct sales teams (including regulated telesales teams).

Outcome / Qualification etc.

The Telephone Sales programmes provide call centre teams with:

  • A stronger belief in the importance of their role, greater self-belief and greater resilience for conducting both inbound and outbound sales calls.
  • Techniques for opening the call and gaining buy-in for their approach.
  • A proven structure for understanding the customer's situation and recommending solutions that meet the customers' identified needs.
  • Tools to identify wider customer needs and cross selling opportunities.
  • A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments.
  • An approach that delivers a first class customer experience that helps your team sell more and build stronger customer relationships for a sustainable uplift in sales results

Training Course Content

This course covers: 

Belief & Mindset: 

  • The power of a positive mindset;  a strong belief in success.
  • Resilience

Opening the Call:

  • Your Value Proposition
  • Positioning & Signposting
  • Building Rapport

Identifying Needs:

  • Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome

Describing the options:

  • Emphasising how particular features deliver greater benefits
  • Closing the call  – achieving your desired outcome

Communication Skills:

  • Influencing Skills
  • Questioning Skills
  • Listening skills
  • Using voice & tone


Please Request Information to find out more about the price for this course.

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About provider

Bigrock People Performance Solutions

Bigrock People Performance Solutions is a change management, people development and leadership consultancy that serves some of the world's most ambitious SMEs and leading corporates.  In the past Bigrock specialised in insurance and financial services, however, in the last 6...

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Contact info

Bigrock People Performance Solutions

19 Apollo Court Radclive Road
MK 18 4DF Gawcott, Buckingham, Buckinghamshire,

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Call Centre Manager, Mercedes Benz Insurance
We’ve just achieved our sales target with a day to go (there are party poppers all over the place!) and retention is as its highest all year – so we’ve now had our best overall performance in many, many months
Alumni & Corporate Relations Manager, Ashridge
The most important thing I have learnt from this course is to change my mindset on how I view the sales process and to have the courage to try a different approach and apply some of the tools and techniques we shared.
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Course rating
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