The Telephone Sales Course by Bigrock People Performance Solutions takes a consultative approach to telephone sales and helps professionals develop skills that will directly help them in their line of work. This course covers the importance of a positive mindset, how to open a call, specific communication skills, along with many other important topics.
Professionals will also learn how to:
- Engage with clients and customers
- Elicit an understanding of their needs and objectives
- Meet their needs
- Identify how best to help the customer and / or execute the sale
The programme will be designed to meet the specific needs of participants and achieve their desired outcomes.
Suitability - Who should attend?
This course is suitable for telephony, call centre, contact centre and direct sales teams (including regulated telesales teams).
Outcome / Qualification etc.
The Telephone Sales programmes provide call centre teams with:
- A stronger belief in the importance of their role, greater self-belief and greater resilience for conducting both inbound and outbound sales calls.
- Techniques for opening the call and gaining buy-in for their approach.
- A proven structure for understanding the customer's situation and recommending solutions that meet the customers' identified needs.
- Tools to identify wider customer needs and cross selling opportunities.
- A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments.
- An approach that delivers a first class customer experience that helps your team sell more and build stronger customer relationships for a sustainable uplift in sales results
This course covers:
Belief & Mindset:
- The power of a positive mindset; a strong belief in success.
Opening the Call:
- Your Value Proposition
- Positioning & Signposting
- Building Rapport
- Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome
Describing the options:
- Emphasising how particular features deliver greater benefits
- Closing the call – achieving your desired outcome
- Influencing Skills
- Questioning Skills
- Listening skills
- Using voice & tone
Please Request Information to find out more about the price for this course.
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Bigrock People Performance Solutions
Bigrock People Performance Solutions is a change management, people development and leadership consultancy that serves some of the world's most ambitious SMEs and leading corporates. In the past Bigrock specialised in insurance and financial services, however, in the last 6...
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