Course description
Customer Service - Level 1 (Award)
To develop your skills to work in the customer service industry. At this level you will develop your knowledge and demonstrate your customer service skills.
Upcoming start dates
1 start date available
Suitability - Who should attend?
For people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide the skills needed to deal with both external and internal customers.
Training Course Content
By the end of the course you will:
- Know how to deliver good customer service
- Know different communication methods
- Know how to provide good customer service in line with organisational procedures
- Know how to effectively deal with customer queries, problems and complaints
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Birmingham Adult Education Service
99 Whitehead Rd, Aston
B6 6EJ Birmingham
At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...
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