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Customer Service - Level 1

Birmingham Adult Education Service
Course summary
35 hours
175 GBP
Birmingham
Next available date: Contact for dates - Birmingham
Vocational & College Courses

Course description

Customer Service - Level 1:

This course is for people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide the skills needed to deal with both external and internal customers. By the end of the course students will; Know how to deliver good customer service; Know different communication methods; Know how to provide good customer service in line with organisational procedures; Know how to effectively deal with customer queries; problems and complaints.

Outcome / Qualification etc.

Nationally recognised qualification

About provider

Birmingham Adult Education Service

Birmingham Adult Education Service

At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...


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Contact info

Birmingham Adult Education Service

99 Whitehead Rd, Aston
B6 6EJ Birmingham

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