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Customer Service - Level 1 (Award)

Birmingham Adult Education Service
Course summary
32 hours
119 GBP excl. VAT
English
Birmingham, Online courses
Next available date: Online delivery option may be available - Please contact provider. - Online courses
Vocational & College Courses

Course description

Customer Service - Level 1 (Award)

To develop your skills to work in the customer service industry. At this level you will develop your knowledge and demonstrate your customer service skills.

Suitability - Who should attend?

For people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide the skills needed to deal with both external and internal customers.

Training Course Content

By the end of the course you will:

  • Know how to deliver good customer service
  • Know different communication methods
  • Know how to provide good customer service in line with organisational procedures
  • Know how to effectively deal with customer queries, problems and complaints

About provider

Birmingham Adult Education Service

Birmingham Adult Education Service

At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...


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Contact info

Birmingham Adult Education Service

99 Whitehead Rd, Aston
B6 6EJ Birmingham

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