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Corporate Training for Teams
5.0 (6 Reviews)

Managing Difficult Conversations

BiteSize Learning, Online (+1 locations)
Length
2 hours
Price
1,200 GBP excl. VAT
Next course start
Enquire for more information (+2 start dates)
Course delivery
In Company
Length
2 hours
Price
1,200 GBP excl. VAT
Next course start
Enquire for more information (+2 start dates)
Course delivery
In Company
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Course description

Managing Difficult Conversations - In-house Course

Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations are put off. This in-house course from BiteSize Learning, not only provides a framework for dealing with those tough conversations about changes, performance or conduct, but also helps the leader to catch up on those conversations that should have been had before.

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Upcoming start dates

Choose between 2 start dates

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  • In Company
  • United Kingdom
  • English

Enquire for more information

  • In Company
  • Online
  • English

Training content

‘I wouldn’t have started from here’

  • Preparing for difficult conversations
  • How to pick up conversations that have been put off before
  • Having clear outcomes in mind

Active Listening

“Do you listen or do you wait to speak?”

Framework

A guide for structuring difficult conversations to achieve the best outcome.

Dealing with difficult people

Cynics, gripers, talkers, non-talkers and those that pay lip service

Agreement through Feedback and Gaining Commitment

  • Being assertive through feedback. 
  • Gaining agreement on tough decisions

Outcome / Qualification etc.

Participants will be able to:

  • Feel more confident about approaching conflict
  • Use a framework to structure difficult conversations
  • Develop a stronger argument for change and action
  • Manage difficult discussions with difficult people
  • Turn complaints into requests
  • Gain commitment to action

Why choose BiteSize Learning

We have a team of 14 trainers expert in their subjects

Our trainers are rated 4.8 out of 5

Our programme content is rated 4.7 out of 5

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Reviews

Average rating 5

Based on 6 reviews.
Reviews are published according to our review policy.
Write a review!
Anonymous Participant
5/5
23 Jul 2021

Brilliant interactive training session. Really useful suggestions on how to handle myself and a potential difficult situation. Many thanks. - July 2021

Participant
5/5
15 Sep 2020
Interactive

I enjoyed how interactive the session was. Having 2 trainers, rather than 1 really helped with the conversation flow, as you were all bouncing off each other.

Participant
5/5
15 Sep 2020
Easy to apply tips

Trainers were very good. 2 people delivering really made the difference for smooth run of the session. I like the interactions and the content was useful and easy to apply tips.

Expenses

The cost of this in-house course is £1,200 (+VAT and travel expenses) for up to twelve people. BiteSize Learning courses are discounted if two are delivered in one day, from £1,200 for a single course to £2,160 for two courses in one day. 

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