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Advanced Certificate for the Executive Assistant: ACEA® Online

Course summary
Professional Training
7 Lessons
Full time
Professional Training
Course Dates
Online courses

Online courses
9/10/11/16/17/18/25 August 2022 Asia / Australasia Region

Online courses
27/28/29 Sept 2022 4/5/6/13 Oct 2022 Americas Region

Online courses
27/28/29 Sept 2022 4/5/6/13 Oct 2022 Europe, Middle East and Africa Region

Course description

        ***International Recognised Certification***         



ACEA® Online is now the top live and interactive Business Administration course on

This online course is delivered over 7 x 4 hours sessions over a 3 week period. Normally Tuesday/Wednesday/Thursday + Tuesday/Wednesday/Thursday + Thursday

The Advanced Certificate for the Executive Assistant: ACEA® equips Administrative Professionals with the skills and knowledge required to meet the increasingly demanding roles that are expected of them in the modern corporate environment.                                             

ACEA® is a world-leading intensive and interactive executive level training course that equips current and aspiring Administrative Professionals with the skills and knowledge they need to excel.

The role of the Administrative Professional is on a journey and the responsibilities of this highly demanding and visible role continue to grow exponentially.

To become a true ‘Strategic Partner’ to an Executive, it is imperative that Administrative Professionals have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen and skills now more than ever.

Uniquely delivered from an 'Executive Led' perspective, the ACEA® course focuses on elevating the role of the "Strategic" Assistant, by delivering a fundamental understanding of business and organisations, as well as practical skills, including:

  • Strategic thinking
  • Corporate visions & missions
  • Understanding the linkages between strategy, projects & operations
  • Project management skills
  • Stakeholder management
  • Risk management
  • Quality management
  • Ethics & corporate social responsibility 
  • Communication skills
  • Emotional intelligence / resilience
  • Service orientation
  • Time management
  • Leadership skills
  • Presentation skills
  • Financial awareness
  • Change management
  • Critical thinking and problem solving
  • Negotiation skills and conflict management

… and much more

Over 2,000 Administrative Professionals have now participated in ACEA®, which is delivered as both open courses or can be scheduled for your team/group, and 99.7% of attendees have said they would recommend ACEA® to a colleague or friend in the post event surveys.

Our Online Courses consist of 7 interactive sessions running Tuesday / Wednesday / Thursday for the first two weeks following by one final session on the Thursday of the 3rd week.

These highly interactive tutor led sessions last for 4 hours with breaks. Start times to suit all time zones. Contact us for details.

Contact us for more information, prices and early bird / multiple delegate discounts.

Save Costs: Did you know that ACEA can be delivered In-House / On-Site in both classroom and virtual formats. Contact us for a proposal/quotation. 

Suitability - Who should attend?

Why have nearly 2,000 Administrative Professionals participated in the ground-breaking ACEA® training course?

  • To give their bosses greater confidence to delegate more important & critical tasks
  • To gain a broader understanding of the business, increase business acumen & bring new ideas/skills to their organisation
  • To rejuvenate their passion for their career, take the next step up & progress further
  • To show what they are capable of
  • To manage projects more efficiently, increase productivity and delegate
  • To join & share experiences with Administrative Professionals from other sectors and countries
  • To stand out with a globally recognised accredited certification
  • To gain respect in the boardroom & recognition of role & responsibilities
  • To learn from world-renowned trainers & accomplished business leaders

This highly practical and interactive course has been specifically designed for:

  • Administrative Professionals
  • Executive Assistants
  • Management Assistants
  • Chiefs of Staff
  • Office Managers
  • Senior Assistants
  • Executive Personal Assistants
  • Executive Secretaries
  • Personal Assistants
  • Personal Secretaries
  • Administration Managers
  • Management Secretaries
  • Executive Personal Secretaries

PLUS anyone else responsible for the support of the senior management and executives

Outcome / Qualification etc.

Gain internationally recognised digital credentials which are:

  • Certified by Qualifi, a recognised UK awarding body.
  • Accredited by the Institute of Administrative Management (IAM), the oldest professional body for administration and business management in Europe. 
  • Approved by the International Association of Administrative Professionals (IAAP) (qualifying for 28 recertification points).
  • Accredited by the CPD Standards Office and awarded 30 CPD credits.

In addition you can proudly your ACEA® digital credentials after your name on your social media, business card and resumé/CV.

Training Course Content


  • Personal introductions
  • Course background

The Modern-Day Executive Assistant

  • The journey
  • Future skills
  • Characteristics and qualities

Understanding Ourselves and Others

  • Emotional intelligence at work
  • Know your inter-personal style and how your behaviour impacts others
  • Learn how to manage others
  • DISC personality assessment
  • Measuring your emotional intelligence
  • Resilience
  • Service orientation

Presentation Skills

  • Overcoming fear
  • Planning presentations
  • Presentation preparation and tips

Organisations and Strategies

  • The modern organisation
  • Vison, mission and core values
  • Corporate strategies
  • Principles of planning setting goals and objectives

Performance Measurement

  • Understand why organisations measure
  • The balanced scorecard
  • Measuring an Executive Assistant’s performance

Personal and Corporate Ethics

  • Corporate social responsibility
  • Personal ethics
  • Corporate ethics
  • Dealing with ethical dilemmas

Motivating Performance

  • What motivates you?
  • The 5 key motivation theories
  • Maslow vs Herzberg

Project Management

  • What is a project?
  • Why projects go wrong
    The golden rules of project management
  • Project management methodologies
  • Work breakdown structures (WBS)
  • Project estimating
  • Project scheduling tools
  • Controlling the project
  • Status reporting

Risk Management

  • What is risk management?
  • Why organisations manage risk
  • Barriers to effective risk management
  • Risk quantification and measurement
  • Risk response options

Stakeholder Management

  • What is stakeholder management?
  • Stakeholder mapping
  • Managing different stakeholders

Quality Management

  • Defining quality
  • The cost of quality
  • Quality planning

Time Management

  • Definition of time management
  • Multi-tasking
  • The time management process
  • Delegation
  • Running effective meetings

Leadership Skills

  • Understanding leadership vs management
  • Building trust
  • Developing influencing skills
  • Assess your leadership competencies and learn how you can develop your strengths

Communication Skills

  • Develop your ability to influence and communicate with others
  • Communication strategies and techniques
  • Listening skills
  • Verbal and non-verbal communication
  • Barriers to communication

Financial Awareness

  • Financial accounting vs management accounting
  • Understanding the 3 key financial statements
  • Principles of budgeting

Critical Thinking & Problem Solving

  • What is critical thinking?
  • Problem solving techniques
  • Assessing potential solutions

Change Management

  • What is change?
  • Change drivers
  • Responses to change
  • Overcoming resistance to change

Conflict and Negotiation Skills

  • Conflict triggers
  • Managing conflict
  • Negotiation tactics and negotiating styles

ACEA® Examination 
Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant ACEA®.

Provider: BMTG (UK) Ltd

BMTG (UK) Ltd - Global Business Training

BMTG (UK) Ltd collaborates with an international network of partners to offer a wide range of  Business Management training courses to individuals, corporate delegates and companies worldwide. BMTG's  mission is to become the partner of choice for the delivery of...

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Contact information for BMTG (UK) Ltd


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Reviews by course attendees

Average rating 4.9

Based on 137 reviews.

Veronica Acuna
I attended this course virtually from the United States and I am so glad I did. The administrative role is changing, and this very interactive course kicks off by showing you how to grow with your company. Such a powerful start! The course is well thought out, supporting materials are relevant, the timing worked well, and deadlines (for homework...
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Erika Clark
A great proactive approach. Very engaging instructors. Left the course feeling motivated.
Wilma Savage
Awesome lead courses lead by a well versed instructor. The classes were informative and easy to understand the paths forward to use the new concepts.

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Course rating
Based on 137 reviews.