Advanced Office Management & Effective Administration Skills (In-House)
Advanced Office Management & Effective Administration Skills
In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one week Advanced Office Management & Effective Administration Skills training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organisational and time management competencies.
Suitability - Who should attend?
Who should attend
Advanced Office Management & Effective Administration Skills training course will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development workshop for those individuals with some office management experience looking to move into a more senior position as an Office Manager or administration team leader/supervisor.
Outcome / Qualification etc.
By the end of the course, participants will be able to:
Gain insights into the responsibilities of administrators Value their role in an organization and experience greater job satisfaction Analyse planning and organising skills to achieve tasks-develop office procedures for efficiency and effectiveness Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness Build an approach that suits their own individual style and workplace
Training Course Content
Taking Control of Your Work Life
- Understanding and clarifying purpose, vision and mission
- External and internal customer service
- Controlling, prioritising and organising your work
- Making a long term plan to create the best office in the company!
- Streamlining your office systems
- Getting your paperwork under control
- Making your office user friendly and efficient
Essential Administrative Skills
- Harnessing the power of the mind – through Mind Mapping Techniques
- Right brain/left brain theory
- Managing larger projects to meet deadlines
- Planning skills – using a Gannt chart to chart work progress
- Problem solving techniques
- Becoming more proactive
- Decision Making tools
- Managing meetings effectively
- Keeping minutes of a meetings
- Working with more than one manager
Vital Communication Skills
- Common communication mistakes
- Different styles of communication
- Communicating with Confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
Developing as a professional
- Listening skills – seeking to understand before being understood
- Creating a professional image
- Overcoming the fear of public speaking
- Learn the essentials of planning a presentation
- How to hold the attention of a group
Self-Empowerment and Self-Management
- Understanding the main causes of stress
- How to build self-confidence and strength the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes and triggers to stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
- Effective Time Management
Expenses
Course Price: £3290 excl. VAT
Request information - obligation free
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
BOC - Global Events & Training Group
BOC Global Events & Training Group is a professional global event organiser and corporate training provider, dedicated to help organisations to create new market space or a “blue ocean”, thereby making the competition irrelevant. Based in London, BOC has delivered...