Communication in the workplace
This practical, London based, one-day communication skills course will help you communicate more efficiently and effectively in your workplace with your colleagues, senior management and clients.
Suitability - Who should attend?
The course is for anyone whose wants to improve their written and face to face business communication skills. It is of equal benefit to junior and middle management who wish to brush up on existing techniques and learn new skills. This course would also be beneficial to those working at an administrative level who aspire to greater confidence in their communication.
Training Course Content
- how we communicate
- how communication works
o in our organisations
o the problems and pitfalls of poor communication
- the importance of two-way communication
o speaking and listening
o the lost art of listening
o being heard
- what to say and how to say it effectively
o objective led communication
o clarifying your aims
o developing your messages
o written communication skills
- choosing the most effective communication route
o face to face
- assertive communications
o say what you mean and mean what you say
o the value of verbal and non-verbal communications
- communicating with impact
o personal impression management
o presenting a positive image
o body language
Centre for Strategy and Communication
We specialise in affordable and effective face-to-face training in management, communication, administration, personal effectiveness and writing skills delivered by a team of industry experts. Our training is stretching, motivating and tailored to the individual learner. For over two decades we’ve...
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