This one-day workshop focuses on a key but often ignored communication skill: focused listening. If you consider the four basic communication skills - listening, speaking, reading and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught. With that in mind, reflect on your years in education - from primary school through university. Was there ever a dedicated course offered to you in listening?
Suitability - Who should attend?
This course is for anyone who wants to improve their listening skills, from administrators and assistants through to line managers and senior managers. You may feel that you have difficulty with your focused listening, or simply that you wish to strengthen your work relationships through improved listening skills.
Training Course Content
- why listening is so important
- best and worst listeners exercise
- the concept of ‘slow listening'
- principles of communication
- five types of listening
- giving and getting feedback
- asking questions
- too much noise level and overcoming it
- listening to learn
- listening to decide
- listening to connect
- a year of free support
Centre for Strategy and Communication
We specialise in affordable and effective face-to-face training in management, communication, administration, personal effectiveness and writing skills delivered by a team of industry experts. Our training is stretching, motivating and tailored to the individual learner. For over two decades we’ve...
Are you curious about the L&D strategies of some of the U.K.'s top companies?
Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!