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Course summary
1 day
Part time

Course description

Self-awareness at work

On this one-day Self-awareness at work course you’ll learn how to identify and question the thoughts and stories that block us from living in productive emotional states.

Suitability - Who should attend?

Our Self-awareness at work course is suitable for anybody who wants to understand emotional intelligence and how it can help them in the workplace.

Training Course Content

  • introduction

- emotional intelligence: what it is and why it matters

- self-awareness: how do we develop it?

  • self-awareness: identifying beliefs

- learn a simple, proven process for improving self-awareness

- understand how to identify your perceptions and beliefs about others at work

- see what lies ‘below the surface’ of your reactions

  • getting clear: questioning beliefs

- learn how to question your thoughts about yourself and others

- understand the fears that block assertiveness and honesty

- learn how to assert yourself more calmly: why assertion doesn’t equal aggression

  • handling conflict with confidence

- interpretations: ‘what someone says’ vs ‘what you think they say’

- learning how to handle sensitive / difficult issues

- taking responsibility vs being a victim; which one do you choose?

- questions and techniques for handling and resolving conflict situations

  • giving and receiving better feedback

- criticism: how can we befriend it?

- receiving feedback: how to make it work for you

- giving feedback: how to give helpful, usable feedback

  • taking it back to work

- action planning for future development

- exploring resources and support to continue your journey to greater self-awareness

  • a year of free support

About provider

Centre for Strategy and Communication

Centre for Strategy and Communication

We specialise in affordable and effective face-to-face training in management, communication, administration, personal effectiveness and writing skills delivered by a team of industry experts. Our training is stretching, motivating and tailored to the individual learner. For over two decades we’ve...

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Contact info

Centre for Strategy and Communication

Third Floor, 140 Old Street
EC1V 9BJ London

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