Course description
ITIL® 4 Strategist - Direct Plan and Improve (DPI)
Course Overview:
The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course is a central component of both the ITIL Managing Professional and ITIL Strategic Leader designations. This comprehensive course is essential for any ITIL 4 professional seeking to enhance their skills and advance their career in IT service management. Participants will acquire practical skills to establish a culture of continuous learning and improvement within their IT organization, driving strategic direction and organizational success.
The objectives of this course are to:
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational
- Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
This is a Virtual Instructor led course.
Upcoming start dates
Outcome / Qualification etc.
Course Objectives:
- Understand the role of the ITIL 4 Strategist in directing, planning, and improving IT services.
- Develop practical skills to establish a culture of continuous learning and improvement within the organization.
- Gain insights into aligning IT initiatives with strategic objectives and organizational goals.
- Learn how to plan and implement effective strategies for driving organizational change and improvement.
- Explore best practices for optimizing IT processes, services, and workflows.
- Prepare for the ITIL 4 Strategist: Direct, Plan, and Improve (DPI) certification exam.
Course Outline:
Module 1: Introduction to ITIL 4 Strategist: DPI
- Understanding the role and responsibilities of the ITIL 4 Strategist
- Overview of the DPI certification and its relevance to IT service management
Module 2: Establishing a Culture of Continuous Improvement
- Defining the principles of continuous improvement in IT service management
- Creating a conducive environment for learning, experimentation, and innovation
Module 3: Aligning IT Initiatives with Strategic Objectives
- Identifying strategic objectives and organizational goals
- Mapping IT initiatives to strategic priorities and business outcomes
Module 4: Planning and Implementing Improvement Strategies
- Developing actionable improvement plans and strategies
- Implementing change management processes to drive organizational improvement
Module 5: Optimizing IT Processes and Services
- Assessing and optimizing IT processes for efficiency and effectiveness
- Enhancing service quality and customer satisfaction through process improvement
Module 6: Performance Measurement and Metrics
- Establishing key performance indicators (KPIs) for measuring IT performance
- Using metrics to track progress and drive continuous improvement
Module 7: Case Studies and Best Practices
- Analyzing real-world case studies of successful DPI implementations
- Identifying best practices for directing, planning, and improving IT services
Module 8: Exam Preparation
- Reviewing key concepts and principles covered in the course
- Practicing sample exam questions and scenarios
- Preparing for the ITIL 4 Strategist: Direct, Plan, and Improve (DPI) certification exam
Join us for the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course and gain the practical skills and knowledge needed to drive continuous improvement and strategic direction within your IT organization.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Request info
Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...