Course description
ITIL® 4 Specialist - Create Deliver and Support (CDS)
Course Description:
Embark on your journey towards achieving the ITIL Managing Professional designation with our ITIL® 4 Specialist: Integrated Service Delivery course. This comprehensive training program equips participants with the insights and skills needed to integrate various value streams and activities for creating, delivering, and supporting IT-enabled products and services effectively. Armed with this knowledge and skill set, participants will gain the confidence to successfully manage IT-enabled services, teams, and workflows.
Key Learning Objectives:
- Gain insights into integrating different value streams and activities for creating, delivering, and supporting IT-enabled products and services.
- Develop confidence in effectively running IT-enabled services, teams, and workflows.
- Explore core concepts such as building, testing, and delivering value streams 'end-to-end' with continual iterations and feedback loops.
- Focus on areas including testing, knowledge management, customer and employee feedback, new technologies, supplier sourcing, and work management techniques.
Course Features:
- Exam voucher included
- Comprehensive coverage of core concepts and practical applications
- Interactive learning sessions with industry experts
- Real-world case studies and examples
- Preparation for ITIL Managing Professional designation
Join us for the ITIL® 4 Specialist: Integrated Service Delivery course and take the first step towards mastering integrated service delivery in the digital era.
Outcome / Qualification etc.
The course outcome of the ITIL® 4 Specialist - Create Deliver and Support (CDS) course includes the following:
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Proficiency in Integrated Service Delivery: Participants will develop proficiency in integrating various value streams and activities to create, deliver, and support IT-enabled products and services effectively.
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Understanding of Core Concepts: Participants will gain a deep understanding of core concepts related to building, testing, and delivering value streams 'end-to-end' with continual iterations and feedback loops.
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Confidence in Service Management: Armed with knowledge and skills acquired during the course, participants will gain confidence in successfully managing IT-enabled services, teams, and workflows.
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Application of Best Practices: Participants will learn and apply best practices in areas such as testing, knowledge management, customer and employee feedback, new technologies, supplier sourcing, and work management techniques.
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Preparation for ITIL Managing Professional Designation: The course provides participants with the foundation and preparation needed to pursue the ITIL Managing Professional designation, setting them on the path towards advanced certifications in IT service management.
Overall, the course outcome of ITIL® 4 Specialist - Create Deliver and Support (CDS) empowers participants to effectively create, deliver, and support IT-enabled products and services, contributing to organizational success and digital transformation initiatives.
Training Course Content
The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work.
During this course, you will:
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
- Know how to create, deliver and support services
- Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools
- Understand service performance, service quality, and improvement methods.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...