Six Sigma: Entering the DojoChurchill Square Training & Development
Six Sigma: Entering the Dojo
Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality. Ultimately this effort is there to ensure customer satisfaction. The term Six Sigma comes from statistics to indicate that the process outputs fall within three standard deviations from the centre (expected value) giving a range of six standard deviations (or 6 sigma- 6 σ). As a result in terms of individual outputs it means you would have 3.4 defects per million items. This course is designed to introduce students to basic concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships. Courses in Lean, quality and teams will provide knowledge on the other aspects of how Six Sigma works. It is a predecessor to studies in Six Sigma Yellow, Green and Black Belt.
What Will Students Learn?
- Understand the Basics of Six Sigma
- Describe the seven quality tools to solve process problems
- Describe the various quality management tools
- Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects
- Describe the importance of customer relationships in a quality organization
What Topics are Covered?
- Six Sigma Basics
- Improvement Tools
- Management Tools for Generating Ideas
- Continuous Improvement
- Customer Relationships
Suitability - Who should attend?
Individuals, Directors, Heads of Department who want to play a role in determining the quality policy within their organisations. Anyone with a responsibility for Total Quality Management (TQM). Middle and first-line management who wish to play a key role in putting the principles of TQM in place. This course is available on site or as an open course at various UK locations or internationally on request.
Training Course Content
This one-day workshop will help you teach participants:
- Understand the Basics of Six Sigma.
- Describe the seven quality tools to solve process problems.
- Describe the various quality management tools.
- Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects.
- Describe the importance of customer relationships in a quality organization.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. Six Sigma Basics This session delves into first things first as your students will get an introduction to what Six Sigma is and then take a look at the frameworks used for Six Sigma projects. Improvement Tools Here, your students will get a look at seven tools that are used in data collection and interpretation for decision making in Six Sigma. Management Tools for Generating Ideas This session discusses tools that can be used for the generation of ideas, which are vital to the Six Sigma process. Also included are consensus building tools. Continuous Improvement In this session, your students will learn how to carry out a Six Sigma continuous improvement project. Customer Relationships Without customers any business will fail, therefore you need to have solid well maintained relationships with your customers. This session will look at customer satisfaction and all your students to develop a customer satisfaction questionnaire. Workshop Wrap-Up At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Courses start from £1,950 for up to 12 participants
Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...
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