Course description
Skills for the Administrative Assistant
Virtual Learning Course
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
What Will Students Learn?
- Understand the importance of professional presence on the job.
- How to self-manage to become more effective and efficient.
- Improved communications skills, including listening, questioning, and being more assertive.
- Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.
What Topics are Covered?
- Personal best, professional best
- Putting others at ease
- Distorted thinking
- The steps to feeling good
- Understanding and improving your assertiveness
- Communication skills (written, verbal, non-verbal)
- Self-management
- Setting goals
- Working as a team and with difficult people
- Learning to say no
- Dealing with stress
All courses are also available online. Contact us for more information.
Upcoming start dates
Suitability - Who should attend?
You can study this course if you are a total beginner or an experienced administrator needing a qualification to prove how good you are. This course is designed for those people who would like to start working as an Admin Assistant, or those who have lots of experience in administration but need a certificate/diploma to prove their worth to employers.
Outcome / Qualification etc.
At the end of the course you can download a course completion certificate.
We are an accredited CPD provider.
Training Course Content
This workshop will help participants:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Personal Best, Professional Best
To begin, participants will discuss what affects a first impression, and how they can improve their first impression.
Putting Others at Ease One part of making a good impression is to become so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.
Distorted Thinking Participants will explore types of distorted thinking through a case study and large group discussion.
The Steps to Feeling Good This session will give participants a three-step process to turn negative thinking and emotions around.
Understanding Assertiveness Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, and what their style is.
Improving Your Assertiveness Skills Next, participants will explore how they can become more assertive in difficult situations.
Communication Skills In this session, participants will discuss different forms of communication and common barriers to understanding.
Asking and Listening During this session, participants will learn about two key elements to verbal communication: asking questions and listening.
Non-Verbal Messages Next, participants will learn about various types of non-verbal communication and their possible interpretations.
Writing Skills This session will look at how to improve written communication, including using the four C’s, punctuating properly, editing, and proofreading.
Getting Ahead Two main components of getting ahead in the workplace are identifying what you want, and helping others to get what they want. This session will look at both of those concepts.
Self Management This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.
Setting Goals Next, participants will set some goals using the SPIRIT format. Working as a Team Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.
Working with Difficult People This session will give participants two tools to deal with difficult people: blending and redirecting.
Learning to Say No Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.
Dealing with Stress To conclude the workshop, participants will learn some easy relaxation techniques.
Workshop Wrap-Up At the end of the course, students will have an opportunity to ask questions and discuss key points learned.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...