Show as: Mobile

Essential Interpersonal Skills

CIPD Training
Course summary
Length: 2 days
Location: London
Provider: CIPD Training plus
Course type: Open / Scheduled

Course Description

Essential Interpersonal Skills Course

Essential Interpersonal Skills - 2-day course by CIPD Training

Designed for managers and others dependent on the cooperation of others, this Essential Interpersonal Skills course provides you with the skills to engage and motivate people to work towards your goals.

Delivered over the course of two days, the programme will provide you with the interpersonal skills needed to:

  • Establish effective working relationships with people at all levels
  • Select and apply the most productive approaches to getting the results you want
  • Deliver your message in a way that is heard, understood, accepted and acted upon
  • Motivate others to change their behaviour
  • Influence others to accept your proposals & overcome colleagues' resistance
  • Address issues in your workplace relationships

CIPD Training can also tailor the content of the course and deliver it in-house for groups of staff.

Suitability - Who should attend?

This course is suitable for:

  • Managers and functional specialists with at least three years’ work experience
  • People whose roles are dependent on the co-operation of others
  • People who have specific working relationships that need building or improving
  • People who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.

Training Course Content

Day one

Introductions and objectives

Heroes and villains

  • real-life experience of working relationships

    What are people skills?

    What makes people tick?

    • how people make sense of the world

      Personal insights

      • values-based behaviour
      • understanding the impact we make on others and its consequences

        Elements of effective working relationships

        Relationship mapping and analysis

        The value of listening, and barriers to good listening

        Transactional analysis as a tool for people problem-solving

        Day two

        Review of Day 1

        Influencing strategies

        • a range of strategies from PUSH to PULL Influencing situations
        • how to combine the strategies to get the results you want

          Influencing types

          • adapting language and behaviour to get results

            Managing others

            • using activators and consequences

              Giving feedback

              Reaching constructive outcomes

              Action planning


              Course fees are as follows:

              • Non-member: £880 + VAT
              • Member: £790 + VAT

              In-house Training

              This course can also be run in-house, where the content can be tailored to suit organisational needs, providing a cost-effective solution to group training needs.

              Provider: CIPD Training

              CIPD training

              Shaping the future of the HR and L&D profession. The CIPD is championing better work and working lives, setting the benchmark for excellence in people and organisational development.  With more than 100 programmes, CIPD Training is one of the UK's...

              Read more and show all courses with Provider: CIPD Training

              Request information - obligation free

              Fill out your details to find out more about Essential Interpersonal Skills.

                Contact the provider

                Get more information

                Register your interest


              Contact information for CIPD Training

              CIPD Training

              151 The Broadway
              SW19 1JQ London

               Show phone number

              Contact CIPD Training

              Reviews by course attendees

              Zoe, Snr HR Ops Analyst   |   24/03/2014
              Fantastic, interactive and effective style. I found the course really beneficial, it gave me practical experience and helped me develop skills/tools that I have been able to positively apply in both my work and personal life since attending the course.