Course description
Conflict Management Training • 1 Day Course in London, Birmingham, Cheltenham, Exeter, Leeds, Manchester, Southampton, Swansea
Master the art of Conflict Management with our impactful one-day training course. Gain essential skills to effectively handle conflict situations and challenging individuals.
Conflicts are bound to arise within professional teams, but they can be harnessed for growth when managed skilfully. From addressing chronic lateness to addressing bullying, inappropriate humour, or aggressive behaviour, this course equips managers with the tools to navigate conflict and prevent escalation.
Discover the power of proactive conflict management, fostering productivity, and cultivating a positive work environment. Become a rational conflict manager, equipped with logical, confident, and swift conflict resolution techniques. Our practical and interactive training style ensures active engagement throughout the session, empowering you to immediately apply step-by-step methods upon returning to work.
Don't let conflict derail your team's success. Enrol today and gain the practical skills to defuse tensions, promote harmony, and become a masterful conflict manager.
Corporate Coach Group is CPD accredited. This course qualifies for six CPD training hours, plus additional independent post-course learning.
Upcoming start dates
Suitability - Who should attend?
This training course in conflict resolution and communication is designed for managers who aim to enhance productivity and foster a positive work environment by improving their interaction skills with people.
Outcome / Qualification etc.
By attending this Conflict Management Course, delegates will experience the following benefits:
- Participants will gain a greater sense of confidence when dealing with conflict situations. They will acquire the skills and techniques necessary to navigate and manage conflicts effectively.
- The course will equip delegates with the tools to achieve the best possible outcomes from conflict situations, while minimising unnecessary complications and time-consuming processes.
- Attending this course will enable managers to steer clear of the hazards and expenses associated with poorly managed conflict situations. They will learn strategies to proactively address conflicts, preventing them from escalating into more significant problems.
- Delegates will acquire the ability to handle conflicts involving even the most challenging individuals. They will learn how to approach and resolve conflicts constructively, creating a more harmonious and cooperative work environment.
- Overall, this course empowers participants with the necessary skills to handle conflicts confidently, achieve favourable outcomes efficiently, and maintain positive relationships within the workplace.
This course qualifies for six CPD training hours, plus additional independent post-course learning.
All participants receive a certificate of attendance.
Training Course Content
Conflict Management Course Overview
Morning Session covers managing conflicts based on personality clashes.
Afternoon Session covers conflicts based on poor performance or unacceptable behaviour.
- How can you get the best result from any conflict situation?
- Self-assessment of your strengths and weaknesses
- Be exact in your description of what is wrong
- Always speak clearly, rationally and with a positive attitude
- Self-assessment of your strengths and weaknesses
- Talk about what you can do, not what you cannot do
- Distinguish between cynics and critical thinkers
- Use REASON to resolve conflict, not avoidance nor high emotion
- Distinguish reasons from excuses
- Learn when to compromise and when to stand firm
- Use objective, factual language, not derogatory, emotional language
- Distinguish reasons from excuses and have a different policy for each
- Learn when to compromise and when to stand firm
- Use the correct level of assertiveness
- Use of proper body language and voice tones
- Suggest practical solutions and ask for an agreement
- Give instant praise and appreciation for any concessions or movement
Course delivery details
This course is regularly delivered at various venues throughout the UK.
It can also be delivered as in-house training either face-to-face at your premises, both in the UK and internationally or as virtual, interactive online training.
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Reviews
Average rating 4.9
Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.
I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managi...
Expenses
Course fees are inclusive of:
- A full day's quality training by an experienced trainer
- Refreshments and lunch (face to face courses)
- Interactive digital course handbook
- Written personal action plan
- Certificate of attendance
- Access to additional training material after the course
- Three months free telephone support to answer any on-going questions
Early booking discounts are available when you book three or more months in advance.
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Corporate Coach Training
Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...
I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practic...