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Enhance your sales and customer service skills with this Masterclass in Effective Sales Skills.
Delivered in a highly interactive format, the 1-day programme is designed to give delegates the opportunity to relate the topics covered to their own working environment. With a focus on real life interactions and situations, the course is thus designed to link smoothly to delegates' workplace environments and types of customers. The first part of the session explores telephone techniques and how to deal with customer enquiries effectively. The second part instead focuses on sales and negotiation techniques, addressing the subtle art of creating win-win situations for both parties. In addition, participants will practise a range of critical skills in handling difficult situations and managing conflicts in a professional manner.
The course combines lectures with practical exercises, group discussions and role play to produce an engaging learning experience. At the end of the session, delegates will also be encouraged to create an action plan detailing how they will apply and build on their new skills upon their return to the workplace.
A Masterclass in Effective Sales Skills is suitable for any member of staff who would like to maximise their telephone techniques, customer service and sales skills.
This can include reception and administration personnel, as well as new and existing sales staff.
On successful completion of the course, delegates will receive a Certificate of Attendance.
The course covers the following topics:
The cost of this course is £285 + VAT per delegate.
The course cost includes:
Multiple booking discounts are available - please enquire here for more information.
This course can also be delivered as an in-house programme, which can save your company both time and money.
The training can be delivered exactly as shown in the course outline, or customised to include company- or industry-specific case studies and terminology. Alternatively, Courtney Associates can develop an entirely bespoke programme to meet your organisational needs, delivered anywhere in the UK at no additional cost.
With over 26 years of experience in training and consultancy, Courtney Associates is a leading provider of leadership, supervision and management development solutions to private and public sector organisations across the UK and beyond. Their long history of delivering tailor-made...
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