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A Masterclass in Effective Sales SkillsCourtney Associates (Global)
A Masterclass in Effective Sales Skills
A Masterclass in Effective Sales Skills - 1-day Scheduled Course
Enhance your sales and customer service skills with this Masterclass in Effective Sales Skills.
Delivered in a highly interactive format, the 1-day programme is designed to give delegates the opportunity to relate the topics covered to their own working environment. With a focus on real life interactions and situations, the course is thus designed to link smoothly to delegates' workplace environments and types of customers. The first part of the session explores telephone techniques and how to deal with customer enquiries effectively. The second part instead focuses on sales and negotiation techniques, addressing the subtle art of creating win-win situations for both parties. In addition, participants will practise a range of critical skills in handling difficult situations and managing conflicts in a professional manner.
The course combines lectures with practical exercises, group discussions and role play to produce an engaging learning experience. At the end of the session, delegates will also be encouraged to create an action plan detailing how they will apply and build on their new skills upon their return to the workplace.
Suitability - Who should attend?
A Masterclass in Effective Sales Skills is suitable for any member of staff who would like to maximise their telephone techniques, customer service and sales skills.
This can include reception and administration personnel, as well as new and existing sales staff.
Outcome / Qualification etc.
On successful completion of the course, delegates will receive a Certificate of Attendance.
Training Course Content
The course covers the following topics:
- Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.
- Codes of Practice
- Moments of Truth
- Misery Moments
- Golden Service with a Smile
- Identifying your customers and their needs
- Customers come in four main categories
- Caring for your customers
- Barriers to Communication
- Listening Skills
- Delegates are already on their way to making a great sales person.
- Structured Steps of the Sale
- Features and Benefits
- Questioning Techniques
- Closing the Sale
- Handing customer objections and complaints
- How to deliver feedback constructively
- Negotiation skills
The cost of this course is £285 + VAT per delegate.
The course cost includes:
- lunch and refreshments throughout the day
- delegate pack containing workbooks, copies of course slides & contact details for post-course tutor support
- Certificate of Attendance
Multiple booking discounts are available - please enquire here for more information.
This course can also be delivered as an in-house programme, which can save your company both time and money.
The training can be delivered exactly as shown in the course outline, or customised to include company- or industry-specific case studies and terminology. Alternatively, Courtney Associates can develop an entirely bespoke programme to meet your organisational needs, delivered anywhere in the UK at no additional cost.
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Provider: Courtney Associates (Global)
With over 26 years of experience in training and consultancy, Courtney Associates is a leading provider of leadership, supervision and management development solutions to private and public sector organisations across the UK and beyond. Their long history of delivering tailor-made...