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Customer Service Excellence

Courtney Associates (Global)
Course summary
6 hours
175 GBP excl. VAT
Professional Training
Next available date: 24/09/2020 09:30 - Online courses
Course Dates
Online courses
24/09/2020 09:30  (English)
175 GBP
17/11/2020 09:30  (English)
175 GBP

Customer Service Excellence

Customer Service Excellence

“The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This Customer  Service course is designed to take an in depth look at the vitally important area of providing an excellent service to our customers and the ramifications of not doing so. It emphasises the importance that customer needs are required to be considered before and after any interface takes place not just during the provision of service.

The programme is therefore, designed to allow participants to:

  • Define what is meant by effective Customer Service
  • Identify how “great” customer service and the highest standards of customer care can be achieved
  • Understand how to identify the needs of customers
  • Understand how to maximise the delivery of exceptional customer service to our customers
  • Understand how to communicate effectively with customers
  • Understand how to deal with any queries, concerns or complaints that customers may have
  • Provide a practical application of all the learning when dealing with customers

Suitability - Who should attend?

This Customer Service training course is aimed at any manager or member of staff who directly or indirectly interfaces with customers or clients and who wants to improve their own personal, team or organisational approach to providing excellent customer service.

Outcome / Qualification etc.

This course is CPD accredited and carries 2 CPD points. On successful completion of the course, Participants can download a 'Personalised' CPD Certificate of Achievement.


  • 1 Person £175 + VAT 
  • 2 People £300 + VAT 
  • 3 People £375 + VAT

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Provider: Courtney Associates (Global)

Courtney Associates - Management and Training Consultancy, Public and Bespoke Training

Courtney Associates (Global)

Courtney Associates is a leading Management Development & Training Consultancy that has specialised in providing training solutions to both businesses and individual learners for the past 30 years. We offer a full range of Public Courses that are delivered in...

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Contact information for Courtney Associates (Global)

Courtney Associates (Global)

Station House
WA2 7TT Warrington

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