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Building Rapport

Customer Care First
Course summary
Length: 4 hours
Location: Nationwide
Next available date: Enquire for details - United Kingdom
Course home page: Link
Course type: Company-Specific / In-House

Course description

Building rapport

Building Rapport - In-house training across UK

This is an in-house training that can be offered by Customer Service First for groups of participants at client's preferred location across UK.  This highly practical in-house training will help delegates in building relationships with those who matter most.

Course participation will enable delegates to:

  • Define their important workplace relationships and recognise the importance of maintaining those relationships
  • Learn how to build relationships quickly in the workplace through finding common ground
  • Learn how to step into other peoples’ shoes
  • Make use of ‘safe topics’ to build rapport with their customers
  • Explore effective communication skills and the impact they have on their relationships
  • Learn how to build rapport verbally and non-verbally
  • Gain understanding of how sense of humour can be used effectively to build rapport
  • Learn how to effectively adapt rapport-building approach according to the person and situation

Download the Customer Care First Brochure here!

Suitability - Who should attend?

This in-house training is designed for Customer Service Representatives and Managers.

Outcome / Qualification etc.

This training will provide delegates with the ability to apply the acquired skills in a customer service environment.

Training Course Content

  • Define your important workplace relationships and understand the importance of maintaining those relationships
  • Learn how to build relationships quickly in the workplace through finding common ground
  • Learn how to step into other peoples’ shoes
  • Establish ‘safe topics’ to build rapport with your customers
  • Explore effective communication skills and the impact they have on your relationships
  • Learn how to build rapport verbally and non-verbally
  • Understand how your sense of humour can build rapport
  • Learn how to effectively adapt your rapport-building approach according to the person and situation

Expenses

To know the detailed pricing of this in-house training kindly enquire.

*In-house training is a cost viable option for organisations looking forward to train groups of delegates.

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About provider

Customer Care First

Customer Care First - Tailor-made and Ready-made In-house Customer Service Training across the UK

"A high standard of Customer Service and a Team that is excited to deliver it" - Customer Care First are passionate about helping companies to achieve and maintain this vision.   Customer Care First offers in-house Customer Service Training to companies across the...


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